Right at Home Austin West

Pros

• The retired professional found Right at Home to be of value and a way to supplement their income while providing service to others.
• The grandmother had a great experience with Right at Home, praising their steady caregiver who helped with various tasks in her home.
• Despite some issues with timeliness, the family appreciated that Right at Home specifically hired someone who could meet the needs of their parents and were responsive to their concerns.
• The care workers from Right at Home were described as pleasant by a customer, highlighting their positive attitude during interactions.
• The customer mentioned that if Right at Home can improve the reliability of their personnel pool, their rating will get better and they are willing to give them more time to see if the situation improves.

Cons

• The daughter of a client is frustrated with Right at Home for sending the wrong payment card to their healthcare aid, causing her to not get paid.
• The same client's daughter is upset that Right at Home sent a deaf caregiver to take care of her father instead of a more experienced and capable caregiver.
• Another client expresses dissatisfaction with the unprofessionalism and incompetence of Right at Home's staff and their lack of consideration for elderly people's best interests.
• A different client had a negative experience with Right at Home, as their hired caregiver was frequently late, resulting in missed breakfasts and overall unreliability.
• One reviewer mentions that Right at Home had difficulties finding substitutes for call-ins, causing disruptions in scheduled care.
• The same reviewer mentions that finding caregivers who are smokers or have pets can be challenging with Right at Home.
• The scheduling hours offered by Right at Home during peak traffic times are inconvenient for clients.
• A reviewer expresses concerns about language barrier issues despite the owner's assurance that there won't be any problems.
• Finally, another reviewer states that they will only continue with Right at Home if they can improve the reliability and availability of their personnel.

Review

Right at Home is a company that provides in-home care services for elderly individuals. It offers an opportunity for retired professionals to supplement their income while helping others. However, some customers have had negative experiences with the company, citing unprofessionalism and issues with finding reliable caregivers.

One individual, the daughter of a client, expressed frustration over a payment issue. The healthcare aid was sent the wrong card initially and then received another card with someone else's personal information on it. This mistake led to the aid not being paid, causing her to consider quitting and potentially jeopardizing the care her father receives. The customer threatened legal action if the situation was not resolved promptly.

In another instance, the same customer attempted to help Right at Home find certified workers by referring them to qualified individuals. However, when a worker was found for her father, she discovered that the person sent was deaf. Given her father's fragile state and need for assistance with bathing, she felt it was inappropriate to assign someone who couldn't hear to care for him. She questioned how they could send a deaf person while turning away another applicant with 13 years of experience as a Certified Nursing Assistant (CNA).

This dissatisfaction continued when speaking to the owner of Right at Home in Austin. The customer claimed that according to the owner, there was only one worker available for her father's care. She criticized the entire staff as unprofessional and lacking concern for elderly people's best interests.

Contrasting these negative reviews is one positive experience from a satisfied customer whose grandmother received excellent care from Right at Home. The caregiver provided assistance with various tasks such as housekeeping and overall service quality was praised.

Another reviewer had mixed feelings about their two-week experience with Right at Home. While they appreciated that the company hired someone who could specifically meet their parents' needs and responded well initially, there were issues with tardiness from caregivers leading to missed breakfasts and concerns about reliability.

Lastly, a potential customer shared some insights from their conversation with the company's owner. It was mentioned that Right at Home charges for scheduling an interview with a caregiver before the first shift, which could be problematic if personality issues arise. The customer also highlighted difficulties in finding caregivers who are comfortable with smokers or households with pets and mentioned concerns about scheduling during high traffic times.

In summary, these reviews reflect a range of experiences with Right at Home. While there are positive testimonials about quality care and responsiveness, negative feedback primarily revolves around payment issues, unprofessionalism, and difficulties in finding reliable caregivers.

This area of Austin, Texas offers a diverse range of amenities and services that cater to the needs of seniors. With several physicians, pharmacies, and hospitals in close proximity, residents have easy access to medical care. The abundance of cafes and restaurants, such as The Brewtorium and La Mancha Tex Mex Tavern, provide convenient options for dining out. Additionally, the nearby parks like Mary Elizabeth Branch Park and Mueller Lake Park offer opportunities for outdoor recreation and leisurely strolls. For those interested in cultural activities, theaters like Alamo Drafthouse Village are within a short distance. Overall, this neighborhood provides a mix of healthcare facilities, dining options, recreational spaces, and entertainment venues that make it an attractive choice for senior living in Austin.

Physicians

• Kind Clinic (0.4 miles)
• People's Community Clinic (1.6 miles)
• Austin Retina Associates - Main (1.6 miles)
• Dell Children’s Dermatology (1.7 miles)
• Swish Dental - Mueller Family (2 miles)
• Family Medicine Austin (2 miles)
• Texas Fertility Center (2.2 miles)

Restaurants

• The Brewtorium (0.6 miles)
• La Mancha Tex Mex Tavern (0.9 miles)
• Kula Revolving Sushi Bar (1.1 miles)
• Easy Tiger Linc (1.2 miles)
• Uchiko (1.2 miles)
• P. Terry's Burger Stand (1.2 miles)
• Pappasito's Cantina (1.3 miles)

Transportation

• Highland Metrorail Station (0.7 miles)

Cafes

• Merit Coffee (0.7 miles)
• Starbucks (2.6 miles)
• Houndstooth Coffee (3 miles)
• Epoch Coffee (3.1 miles)
• Mozart's Coffee Roasters (4 miles)
• Better Half Coffee & Cocktails (4.1 miles)
• Merit Coffee (4.2 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Walgreens (1 miles)
• Walgreens (1.1 miles)
• Walgreens (1.3 miles)
• Peoples Pharmacy (1.3 miles)
• 38th Street Pharmacy (1.6 miles)

Places of Worship

• Cameron Road Church of Christ (1.6 miles)
• Saint Louis King of France Catholic Church & School (2.1 miles)
• Holy Word Lutheran School (4.3 miles)

Hospitals

• Strictly Pediatrics Subspecialty Center (1.7 miles)
• Dell Children's Medical Center of Central Texas (1.8 miles)
• Emergency Room - Dell Seton Medical Center at The University of Texas (3.3 miles)

Parks

• Mary Elizabeth Branch Park (2.1 miles)
• Mueller Lake Park (2.1 miles)
• Pease District Park (3.3 miles)
• Waterloo Park (3.3 miles)
• Auditorium Shores at Lady Bird Lake (4.5 miles)
• H-E-B Plaza (4.5 miles)
• Zilker Metropolitan Park (4.9 miles)

Theaters

• Alamo Drafthouse Village (2.6 miles)