Caring Senior Service Amarillo

Pros

• The staff have been nothing but amazing and professional.
• They are very flexible with clients' personal schedules and are a great company.
• The staff are invested and caring; Kayla Howard is wonderful.
• The company is the absolute best and provides excellent care to elderly patients; it is clear and transparent.
• Caring Senior Service has been a lifesaver for families.
• Administrative staff are friendly and accommodating.
• The owner is one of the best bosses; the coworkers are well-trained and work as a team to provide the best care.
• The caretakers are wonderful; the company runs smoothly and promptly.
• Bailey and Nicole are absolutely amazing; they greet clients with warm smiles and are eager to help.
• The office staff are polite, knowledgeable, and efficient; they go above and beyond to answer questions.
• The office staff communicate well and genuinely care about their clients; they work as a team.
• Caring Senior Service goes above and beyond for caregivers and clients.

Cons

• The company appears to prioritize profit over client welfare.
• Management ignores caregiver reports and fails to investigate concerns.
• There have been reports of caregivers drinking on the job around clients, with excuses from leadership.
• There have been instances of animal feces in clients' homes, and leadership praised the caregivers instead of addressing it.
• The office allegedly does nothing when problems occur, with poor communication to families and signs of favoritism.
• There is high caregiver turnover and inconsistent staffing, leaving clients with many different workers and lacking continuity.
• After a loved one's death, the company did not follow up with the family and pursued more money.

Review

Caring Senior Service Amarillo is best suited for families seeking a flexible, compassionate in-home care partner that helps a loved one stay at home with dignity. It is especially well matched to seniors who need help with daily tasks, errands, meals, and transportation, yet still want companionship and a steady caregiver relationship. The strongest cases come from families living far away who rely on a responsive local team to coordinate doctor appointments, shopping, and home safety improvements, enabling independence without constant family involvement. The tone of the office and the caregiving core often translates into genuine bonds, turning home care into reliable support rather than a revolving door of aides.

Those who may want to consider alternatives are families that cannot tolerate caregiver turnover or late arrivals, as several reviews flag scheduling instability and last-minute cancellations. For seniors with complex medical needs or specialized tasks, the absence of a guaranteed, highly consistent staffing plan may pose real risk unless there is a rigorous, written care plan and a committed supervisory structure. If absolute transparency in billing, flawless communication, and uniform staffing are non-negotiables, other providers or a tighter contractual framework may be worth pursuing. The mixed feedback around management underscores the need for careful, evidence-based evaluation before committing.

The strongest positives come from the caregiving core. Many families report amazingly professional, attentive caregivers who form trust and become a dependable part of daily life. In numerous accounts, clients enjoy the benefit of the same caregiver on a regular schedule, a factor that supports independence and emotional well-being. Administrative and office staff frequently earn praise for friendliness, knowledge, and efficiency, while operations are described as organized and responsive. Across multiple visits and client stories, the team's willingness to adjust to changing needs - extra help, scheduling tweaks, or coordinated doctor visits - demonstrates practical value beyond basic tasks. When the relationship is right, the care feels deeply personal and reliably thoughtful.

The main concerns pull against that strength, creating a real balancing act for decision-makers. Turnover and inconsistent staffing recur as friction points, along with occasional late arrivals and cancellations that disrupt routines. Some clients report lapses in supervision or accountability, which can compromise safety and the quality of daily care. There are troubling anecdotes about inappropriate behavior and questions about billing integrity, including allegations of unauthorized charges and limited family communication. Negative impressions of management, including perceived favoritism, further complicate the picture. These risks do not erase the positive experiences, but they represent meaningful red flags for households with higher safety or medical expectations.

In weighing the pros and cons, the decision hinges on risk tolerance and the level of oversight a family is willing to impose. Genuine compassion and the ability to keep a loved one comfortable at home can offset some scheduling quirks for families who can tolerate flexibility and value a defined point of contact. The crucial guardrails are contractual: insist on a primary caregiver with reliable backups, require regular supervisory checks, demand transparent billing, and set explicit response times and escalation procedures. For households prioritizing a stable, long-term relationship with one caregiver and clear governance, this agency can deliver meaningful peace of mind; for those requiring unwavering consistency and flawless governance, proceed with rigorous vetting and concrete assurances before committing.

This part of Amarillo, Texas offers a variety of amenities that may be appealing to seniors looking for a convenient and vibrant community. With a range of restaurants, cafes, pharmacies, hospitals, physicians, and parks all within close proximity, residents have easy access to essential services and recreational opportunities. The presence of healthcare facilities such as the Amarillo Hospital District and various pharmacies indicates a focus on providing quality medical care. Additionally, nearby places of worship like Grace Church offer spiritual support for those seeking a sense of community and belonging. Overall, this area appears to be well-equipped to meet the needs of senior residents in terms of both convenience and healthcare resources.

Restaurants

• Young Sushi (0.1 miles)
• Crush Wine Bar & Deli (0.1 miles)
• Burrito Stop (0.2 miles)
• Joe Taco (0.4 miles)
• Zombiez Bar and Grill (0.4 miles)
• Whataburger (1.1 miles)
• Braum's (1.4 miles)

Cafes

• Palace Coffee Company (0.1 miles)
• Tacos Garcia Mexican Café (1.3 miles)
• Roasters Coffee & Tea Company (1.8 miles)
• Starbucks (1.9 miles)
• Brent's Cafe (2.8 miles)

Pharmacies

• Max Rx Discount Drug Card (0.3 miles)
• Maxor (0.4 miles)
• Health Mart Pharmacy (0.5 miles)
• Amarillo Compounding Pharmacy (0.5 miles)
• Pro Med Pharmacies (1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)

Hospitals

• Amarillo Hospital District (0.4 miles)
• Care Today Clinic (2.5 miles)
• Veterans Health Administration (3.7 miles)
• Plum Creek Healthcare Center (3.7 miles)
• Amarillo VA Health Care System (3.8 miles)
• THOMAS E CREEK VA MEDICAL Center (3.8 miles)

Physicians

• Psychiatry Clinic of Amarillo (0.6 miles)
• Nguyen Son VI MD (0.6 miles)
• Doctor Winston Family Practice (1.5 miles)
• Integrative Family Medicine (1.6 miles)
• Epilepsy Foundation (1.7 miles)
• Advanced Skin Treatment Center (1.8 miles)
• Stanton Optical (2.6 miles)

Parks

• Memorial Park (1.5 miles)
• Paramount Park (3.1 miles)

Places of Worship

• Grace Church (2.5 miles)