Feels Like Home

Pros

• The community recently completed renovations, enhancing its appearance and fostering a friendly atmosphere.
• It is described as a nice place to live, particularly suitable for those seeking a full-service community for their loved ones.
• Residents appreciate the caring nature of the staff, who strive to assist families during difficult times.
• The facility has been noted for being clean and having a pleasant smell, creating a welcoming environment that feels like home.
• Many activities are available for residents, including book clubs, exercise classes, and movie nights, promoting social engagement and well-being.
• Residents enjoy access to beauty services and well-maintained common areas that enhance their living experience.
• The facility offers amenities such as patios for apartments and transportation services to help residents get around easily.

Cons

• The facility appears to be more focused on financial gain than providing proper care for residents.
• There were severe issues with medication administration, leading to negative health outcomes for residents.
• Residents with dementia were allowed to wander out unsupervised, posing safety risks.
• The cleanliness of the facility was questioned, with reports of unpleasant odors throughout the building.
• Communication from management regarding important decisions and changes was lacking or non-existent.
• Personal belongings of residents were reportedly not returned after they passed away.
• Some staff exhibited incompetence in handling specialized care needs, resulting in suffering for residents and their families.
• Misrepresentation occurred regarding the type of care provided at the facility, causing confusion and concern among potential residents and their families.

Review

The reviews about the community provide a stark contrast between satisfied residents and families with serious grievances about the care provided. On one hand, many individuals have expressed positive sentiments about the community, highlighting recent renovations that create a pleasant atmosphere and a sense of belonging. Several reviewers noted how welcoming and friendly the environment feels, making it an appealing place for their loved ones, particularly for elderly parents who may need companionship and social engagement. Residents appreciate the full-service aspect of the community, which has allowed their family members to live comfortably while enjoying activities and interactions with other residents.

Visitors to the facility often remark on its cleanliness and well-maintained surroundings. Many have shared their experiences from tours of the community, noting that it felt like home upon entry due to its inviting ambiance. Positive comments also mention attentive staff members who strive to ensure residents feel at ease. For example, having amenities like a beautician onsite adds to the convenience that families value for their loved ones’ daily needs.

However, juxtaposed against these positive accounts are numerous troubling reports from families dissatisfied with the level of care provided. Some have recounted distressing experiences regarding inadequate support for residents with complex medical needs—including those suffering from dementia or Alzheimer’s disease. One reviewer highlighted an alarming incident where their sister wandered away from the facility due to lax supervision; another reported that her mother was moved without prior notification or consent, leading to a significant decline in her health status marked by severe infections and ultimately requiring hospice care.

Moreover, specific accusations have emerged regarding mismanagement within the facility itself. Families express frustration over communication breakdowns when addressing concerns about medication management and overall caregiver competency. Instances were documented where medications were not administered properly or were mixed up—contributing directly to adverse health outcomes for vulnerable residents. The inability of staff members to adequately address residents' basic needs has been described as a lack of genuine caregiving coupled with profit-driven motives.

Complaints also extended beyond healthcare-level concerns into issues surrounding facility operations. Various reviewers lamented experiencing poor customer service; complaints reported unreturned calls or dismissive attitudes from management when grievances were raised. Some users suggested that assurances given prior to moving in did not manifest once their loved ones had settled into residence—indicating a mismatch between promised services and actual deliverables.

Despite these negative narratives contrasting sharply with favorable reviews praising activities offered (such as book clubs, exercise sessions, bingo nights), potential new residents are left weighing both sides carefully before deciding where to place their loved ones securely. Individuals looking for assisted living options must navigate through this mixed bag of testimonials—between recounting enriching lives through engaging programs versus grappling with unsettling realities concerning care shortcomings—to make informed decisions that best serve their family members' well-being.

In conclusion, while some families find comfort in knowing their loved ones reside among attentive caregivers in a lively community filled with various social activities, others recount harrowing tales fraught with neglect that result in regret over choices made for those they cherish most deeply. This makes it imperative for prospective clients seeking long-term care solutions not only to consider personal recommendations but also conduct thorough investigations into any potential living arrangements available in order to safeguard against similar disappointments affecting future placements.

This part of Memphis, Tennessee offers a convenient and diverse range of healthcare options, with specialized physicians, pharmacies, and hospitals located within close proximity. The area also provides a variety of dining choices, including Mexican cuisine, fast food restaurants, and more upscale dining options for those looking to explore different culinary experiences. Additionally, residents can enjoy the natural beauty of nearby parks like Shelby Farms Park and Cameron Brown Park for leisurely outdoor activities. Places of worship such as Emmanuel United Methodist Church provide a sense of community and spiritual support. Overall, this area presents a blend of healthcare services, dining options, recreational opportunities, and spiritual outlets that could be appealing for seniors looking for a well-rounded living environment in Memphis.

Physicians

• OrthoSouth Briarcrest Office (1.1 miles)
• Memphis Eye Care Association (1.1 miles)
• Shea Center For Ears Hearing & Balance (1.1 miles)
• Kirby Medical Center (1.2 miles)
• Semmes-Murphey Clinic (1.2 miles)
• Levy Dermatology (1.2 miles)
• Adams Patterson Gynecology & Obstetrics (1.4 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.8 miles)
• People's Custom Rx (2.9 miles)
• Walgreens (3 miles)

Restaurants

• Salsa Mexican Restaurant (1.3 miles)
• Las Tortugas Deli Mexicana (2.1 miles)
• Chick-Fil-A (2.2 miles)
• McDonald's (2.2 miles)
• Urban Fusion & Asian Bistro (2.4 miles)
• Chicken Salad Chick (2.6 miles)
• Rock'n Dough Pizza + Brew (2.7 miles)

Parks

• Shelby Farms Park (1.8 miles)
• Sea Isle Neighborhood (2.4 miles)
• Cameron Brown Park (3.7 miles)
• Audubon Park (4.7 miles)

Hospitals

• Saint Francis Hospital (1.8 miles)
• Lebonheur Outpatient Center-East (1.9 miles)
• Methodist Surgery Center (2 miles)
• Methodist Healthcare Employee Assistance Program (3 miles)

Places of Worship

• Emmanuel United Methodist Church (2.1 miles)
• White Station Church of Christ (3.6 miles)
• Hope Presbyterian Church (3.6 miles)
• Advent Presbyterian Church (5.1 miles)

Cafes

• Starbucks (3.6 miles)