Comfort Keepers of Knoxville, TN

Pros

• Gerae was amazing with the client's mother.
• Comfort Keepers did a great job matching caregivers.
• Felicia makes the client's husband laugh and enjoy his day; she has become part of the family.
• Comfort Keepers helped care for the client's mom, enabling her to stay home longer.
• Comfort Keepers has been an amazing asset to the family.
• Jessie and Bethany have been phenomenal in their communication and in helping secure the right caregivers.
• Comfort Keepers came to the rescue when help was needed most; Jessie and his team care about the care they provide.
• Comfort Keepers is number one all the way around and has been an amazing company for the family.
• The staff are dedicated to finding the right caregivers and provide great customer service.
• The home care team is amazing; the staff is exceptional and the service is unmatched.
• Betsy found the perfect match for the husband, bringing happiness and peace of mind.
• Comfort Keepers assisted during recovery; caregivers are compassionate, knowledgeable, and professional.

Cons

• The reviewer described Comfort Keepers as extremely disappointing, citing unreliability, understaffing, poor management, and failure to follow through on promises.
• The reviewer called the service unreliable, with many no-shows and no follow-up calls.
• The reviewer criticized the billing department and office manager for not listening to concerns and for mishandling caregiver arrangements and charges.
• The reviewer warned that some staff were not trained for senior care, resulting in inconsistent care due to multiple shifts.
• The reviewer reported safety concerns, noting caregivers could not safely handle an extreme fall risk and sometimes left patients unattended.
• The reviewer reported high turnover causing security issues, including a stolen credit card number charged after a family member's passing.
• The reviewer stated they would not recommend Comfort Keepers to anyone who cares for their family.

Review

Comfort Keepers Knoxville is best suited for families seeking in-home senior care that prioritizes warmth, personalized caregiver matching, and ongoing companionship. When a loved one benefits from daily support with activities of daily living, social engagement, and careful monitoring, this team can preserve routines, extend independence, and keep care in the familiar home environment. The strongest fits are households looking for a partner that takes the time to learn preferences, tailor a care rhythm, and bring steady, attentive help into the home. It's particularly effective for someone recovering from surgery or illness who can live at home with flexible scheduling and reassurance from caretakers who feel like family.

Those considering alternatives should note limits that routinely surface in practice. If rock-solid, 24/7 coverage with zero caregiver changes is non-negotiable, or if crystal-clear, prompt billing and refunds are a priority, this agency may tests patience. High turnover and occasional no-shows undermine continuity, and inconsistent training among some staff can raise safety concerns for elderly clients. For households with complex medical needs or a requirement for highly standardized professional oversight, shopping against larger providers or home-health options could yield more predictable staffing and processes.

On balance, the positive caregiving experience generally outweighs the negatives when the match is right. Many clients describe caregivers who are genuinely compassionate, attentive, and capable of forming meaningful bonds - Betsy finding the perfect fit for a husband, Felicia bringing joy and engagement to daily moments, and others who become trusted companions. Families report peace of mind knowing a trusted person is in the home, with staff who respond promptly to requests and coordinate care with relatives. Emergency sitters are deployed quickly, and central coordinators such as Tiffany and Jessie stand out for accessibility and proactive problem-solving, helping families navigate challenging weeks with confidence.

However, this strength is not universal. Several families encounter uneven staffing and a resulting sense that care is less consistent than hoped. Billing and invoicing sometimes lag or misstate charges, leading to frustration around refunds and itemized statements. Turnover creates security concerns as multiple caregivers rotate through a schedule, eroding familiarity and trust. Miscommunication or misalignment between families and the office has been reported, including situations where a preferred caregiver fit wasn't fully honored and a no-show occurred despite assurances.

Despite these concerns, many families press on with Comfort Keepers Knoxville because the right caregiver match can transform the experience. When the company assembles a team that genuinely cares and communicates well - praise is common for Betsy, Jessie, Olivia, and others - the benefit is substantial: more meaningful time with loved ones and reduced stress for family caregivers. The ability to respond quickly to emergencies and adjust as needs shift remains a real, practical asset that can make the difference between staying home comfortably and facing a more disruptive transition.

Bottom line: Comfort Keepers Knoxville offers substantial potential for truly compassionate, home-based care when staffing is stable and client needs align with caregiver strengths. The strongest value emerges when a clear caregiver-match protocol, dependable back-up coverage, and transparent invoicing are in place before committing. Prospective families should insist on those controls, request verifiable references reflecting long-term satisfaction, and establish explicit expectations around scheduling and billing. With disciplined oversight, this community can be a prudent, practical choice for maintaining independence at home; without those safeguards, exploring alternative providers or considering a transition to a more structured setting may be the wiser course.

Restaurants

• Orange Hat Brewing (0.2 miles)
• Salsarita's Fresh Cantina (0.9 miles)
• Double Dogs (1.1 miles)
• Firehouse Subs (1.4 miles)
• Zaxby's (1.5 miles)
• Corner 16 (1.6 miles)
• Sonic Drive-In (2 miles)

Cafes

• Nick & J's Cafe (1.6 miles)
• Hey Bear Cafe (3.4 miles)
• Starbucks (3.6 miles)
• Starbucks (3.9 miles)
• Starbucks (3.9 miles)
• Honeybee Coffee (4.4 miles)
• Starbucks (5.5 miles)

Places of Worship

• Faith Promise Church (1.7 miles)
• Grace Baptist Church (4.1 miles)
• Cedar Springs Presbyterian Church (4.5 miles)
• Concord United Methodist Church (4.9 miles)
• Faith Promise Church (5 miles)
• Fellowship Church Knoxville (5.1 miles)
• St John Neumann Catholic Church (5.9 miles)

Physicians

• Summit Medical Center (2.2 miles)
• Primary Care Of Tennessee (3.2 miles)
• Westside Gastrointestinal Specialists (3.5 miles)
• Summit Medical Center (3.6 miles)
• East Tennessee Cardiovascular Surgery Group PC (3.8 miles)
• Allergy & Asthma Affiliates (4 miles)
• KPA School & Behavior Clinic (4 miles)

Pharmacies

• Walgreens (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Ingles (3 miles)
• Heartland Apothecary (4 miles)
• Heartland Infusion (4 miles)
• Walgreens (4.3 miles)
• Walgreens (4.5 miles)

Parks

• PetSafe Park (3.1 miles)
• Campbell Station Park (5.1 miles)

Hospitals

• Covenant Health (4.1 miles)
• Turkey Creek Medical Center, Labor And Delivery (4.1 miles)

Theaters

• Regal Pinnacle ScreenX, 4DX, IMAX & RPX (4.1 miles)