Comfort Keepers of Knoxville, TN

Pros

• Comfort Keepers provided amazing care and delivered a great caregiver match.
• Felicia is loved by the family and brings laughter and joy to her husband's day.
• Comfort Keepers helped care for the mother, enabling her to stay at home longer thanks to vital support.
• Comfort Keepers has been an amazing asset to the family, with Jessie and Bethany delivering phenomenal communication and support to secure the right caregivers.
• Betsy found the perfect caregiver match for the husband.
• The central staff, Tiffany and Jessie, are incredibly professional, compassionate and responsive.
• The home care team is amazing; the staff is exceptional and the in-home senior care service is unmatched.
• The staff are compassionate, caring, and reliable.
• Comfort Keepers is #1 all the way around.

Cons

• One reviewer described Comfort Keepers as extremely disappointed, unreliable, understaffed, with horrible management and unprofessional conduct, noting promises were not kept and full-time care was not provided as scheduled.
• Another reviewer stated the agency is unreliable with many no-shows and no phone calls.
• A reviewer criticized the billing department and office manager for not listening to concerns or accommodating needs, leading to training costs and a caregiver no-show.
• A reviewer claimed some staff were not trained for senior care, including a caregiver who sat with a fall-risk patient instead of helping, and others who took smoke breaks, leaving patients unsupervised.
• A reviewer complained about inconsistent care due to multiple caregivers on different shifts and questioned the company's billing practices, including delayed refunds and lack of itemized invoices.
• A reviewer said the company has caused more harm than good and would not recommend them.
• A reviewer noted that promises were not fulfilled and the company failed to follow through on commitments.

Review

Comfort Keepers in the Knoxville area emerges from these reviews as a deeply valued ally for families navigating in-home care. Across many stories, the common thread is not just the delivery of basic assistance, but the human connection that gives families peace of mind. Caregivers are praised for their warmth, attentiveness, and the way they become part of the daily rhythm of a household. In homes where a loved one needs ongoing support, Comfort Keepers is described as a lifeline that makes it possible to stay in familiar surroundings longer, with the added bonus of companionship that brightens days and eases worry.

Several caregivers stand out by name for their exceptional impact. Gerae is singled out for an "amazing" gift of care that resonated with a mother, while Felicia is celebrated for the way she brings joy and laughter to the husband she cares for, helping his day unfold with a sense of engagement and ease. Betsy is remembered for finding the perfect match for a husband, easing concerns about changing routines and allowing the family to enjoy personal time with confidence. Pete, the caregiver paired with Betsy's match, is described as someone who contributes to happy and meaningful interactions. These personal connections are repeatedly highlighted as the core strength of Comfort Keepers - the sense that caregivers are not just meeting tasks, but truly enriching daily life and becoming trusted friends to both clients and their families.

The people behind the scenes also receive high marks. Central staff - particularly Tiffany and Jessie - are described as professional, compassionate, and responsive, with a consistent commitment to addressing concerns and coordinating the right match for each situation. Families appreciate how the agency's coordinators listen carefully, adapt to changing needs, and work to secure appropriate caregivers even on short notice. In several accounts, caregivers like Vanesia, Olivia, and Bethany are named for their diligent attention to expectations and ongoing communication. The result is a sense of partnership between families and a responsive team that feels invested in doing right by their loved ones.

Another recurring theme is the sense of safety and continuity that comes with good in-home care. Reviews recount seamless recoveries from surgeries or hospital stays, with caregivers who feel like family and who help preserve routines during challenging times. The experience is often framed as more than "care" in the clinical sense - it is about preserving dignity, reducing anxiety, and ensuring that a loved one can age with familiarity and respect. When things go well, families are quick to note the positive impact on independence, relief from stress, and the confidence to schedule appointments or plan days away knowing a capable caregiver will be there.

Of course, not every experience is perfectly smooth. A number of reviews raise concerns about reliability, consistency, and administrative processes. Some families report no-shows, miscommunications, and a sense that schedules were not always aligned with the stated expectations. There are calls for better staffing stability and training, particularly for caregivers who interact with highly vulnerable clients. Billing and invoicing concerns surface as a notable pain point in a few accounts - requests for itemized invoices, disputes over charges, and delays in refunds. One review describes a lengthy sequence of miscommunications with the billing department and office management, acknowledging that resolution eventually came but only after a protracted process. Another family emphasizes a mismatch between what was promised and what was delivered, including situations where a caregiver could not be accommodated or a replacement could not be found quickly enough.

These mixed experiences suggest a service that is deeply valued and capable of extraordinary care, yet still subject to the realities of caregiving work - staffing challenges, the need for precise alignment of caregiver skills with individual needs, and the importance of clear, proactive administrative support. Overall, the sentiment leans toward gratitude for the positive relationships built, the comfort of knowing a loved one is being looked after by people who care, and the reassurance that Comfort Keepers is a company families turn to when they want the best possible match for home care. For many, the benefits - the ability to stay home longer, the sense that caregivers are becoming part of the family, and the responsive, compassionate approach of the central team - outweigh the bumps along the road and inspire a willingness to recommend Comfort Keepers to others facing similar decisions.

In sum, Comfort Keepers emerges as a trusted partner for Knoxville families seeking in-home care that centers on person-to-person connection as much as on practical assistance. The strongest stories celebrate caregivers who become beloved figures in the home, and coordinators who work tirelessly to secure the right fit. While there are legitimate critiques about reliability and administrative clarity, the prevailing message is clear: when the right caregiver and the right coordinators align, families experience meaningful peace of mind, meaningful engagement for their loved ones, and a level of care that makes a difficult period more manageable and humane.

Restaurants

• Orange Hat Brewing (0.2 miles)
• Salsarita's Fresh Cantina (0.9 miles)
• Double Dogs (1.1 miles)
• Firehouse Subs (1.4 miles)
• Zaxby's (1.5 miles)
• Corner 16 (1.6 miles)
• Sonic Drive-In (2 miles)

Cafes

• Nick & J's Cafe (1.6 miles)
• Hey Bear Cafe (3.4 miles)
• Starbucks (3.6 miles)
• Starbucks (3.9 miles)
• Starbucks (3.9 miles)
• Honeybee Coffee (4.4 miles)
• Starbucks (5.5 miles)

Places of Worship

• Faith Promise Church (1.7 miles)
• Grace Baptist Church (4.1 miles)
• Cedar Springs Presbyterian Church (4.5 miles)
• Concord United Methodist Church (4.9 miles)
• Faith Promise Church (5 miles)
• Fellowship Church Knoxville (5.1 miles)
• St John Neumann Catholic Church (5.9 miles)

Physicians

• Summit Medical Center (2.2 miles)
• Primary Care Of Tennessee (3.2 miles)
• Westside Gastrointestinal Specialists (3.5 miles)
• Summit Medical Center (3.6 miles)
• East Tennessee Cardiovascular Surgery Group PC (3.8 miles)
• Allergy & Asthma Affiliates (4 miles)
• KPA School & Behavior Clinic (4 miles)

Pharmacies

• Walgreens (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Ingles (3 miles)
• Heartland Apothecary (4 miles)
• Heartland Infusion (4 miles)
• Walgreens (4.3 miles)
• Walgreens (4.5 miles)

Parks

• PetSafe Park (3.1 miles)
• Campbell Station Park (5.1 miles)

Hospitals

• Covenant Health (4.1 miles)
• Turkey Creek Medical Center, Labor And Delivery (4.1 miles)

Theaters

• Regal Pinnacle ScreenX, 4DX, IMAX & RPX (4.1 miles)