Comfort Keepers of Knoxville, TN is a senior community in Knoxville, TN.
Information last verified:
2575 Willow Point Way Suite 107, Knoxville, TN 37932
For more information about senior living options: (866) 208-4318
4.4 from 35 reviews
5 stars
29
4 stars
0
3 stars
1
2 stars
1
1 stars
4
Overall Review of Comfort Keepers of Knoxville, TN
common8 reviews mention this
Caregiver matching feels personalized
Many families say the agency found caregivers who fit their loved ones and day-to-day needs.
Several reviews describe close attention to caregiver compatibility, including help with matching personalities and routines. Families mention feeling confident when a caregiver is a good fit, and they also describe working with staff to adjust care as needs change. A few reviews are negative about requests not being fully met, including one account of a caregiver not working out and another about not accommodating an environmental need.
common7 reviews mention this
Communication and responsiveness stand out
Residents and families frequently mention quick, professional communication from the care team.
Reviews commonly describe the office and care coordinators as professional and responsive when concerns come up. Some families also describe prompt follow-up to resolve minor issues and keeping them updated while arranging ongoing support. One negative review also points to communication and listening gaps, especially around caregiver requests and billing concerns.
common7 reviews mention this
Home care helps after setbacks
Families say the in-home support made it easier to recover or keep loved ones at home.
Several reviews describe using the service after hospital stays or recovery periods, with staff helping with day-to-day support during a vulnerable time. Others mention that the added support was important for letting a loved one remain at home longer. A few reviews also describe short-notice help for sitting support when a loved one was confused or needed care at night.
common12 reviews mention this
Caregivers are described as compassionate
Caregivers are repeatedly described as compassionate, friendly, and dependable in the home.
Many families highlight caregivers as caring and professional, including descriptions of punctuality and a supportive presence that helped reduce stress. Several reviewers also say the caregivers helped them feel more at ease, including after major medical events. While most accounts are positive, a smaller set of reviews raises concerns about reliability and care consistency.
caveat6 reviews mention this
Reliability and staffing are a concern
Some reviews report reliability problems tied to staffing and schedule consistency.
A recurring negative theme is missed or inconsistent coverage, including no-shows and promises that were not followed through. Some reviewers also describe understaffing and a lack of consistency across shifts, which they say was difficult for confused or fall-risk seniors. Another review attributes a serious outcome to high turnover, and several negative comments also raise concerns about management.
caveat3 reviews mention this
Safety and supervision concerns appear
A few reviews raise concerns about supervision for fall risk or confusion.
One review describes problems with how sitting support was handled for an extreme fall risk, including not getting help when needed. Another reviewer mentions being able to keep night sitting going for confusion after a hospital stay. A separate review also notes an initial concern about feeling safe with strangers, followed by relief after the staff felt like family.
caveat3 reviews mention this
Billing and invoicing drew criticism
Some families describe billing problems, including invoice delays and payment concerns.
A few reviews question billing accuracy and the ability to receive itemized invoices or refunds. One reviewer reports being charged extra hours, while another describes training days and multiple no-shows alongside billing issues. The most severe billing-related concern involves a reported credit card security and a rapid charge after a family member passed away.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Transportation
McGhee-Tyson (13 miles away)
Nearby Places of Interest
Restaurants
Orange Hat Brewing (0.2 miles)
Salsarita's Fresh Cantina (0.9 miles)
Double Dogs (1.1 miles)
Firehouse Subs (1.4 miles)
Zaxby's (1.5 miles)
Corner 16 (1.6 miles)
Sonic Drive-In (2 miles)
Cafes
Nick & J's Cafe (1.6 miles)
Hey Bear Cafe (3.4 miles)
Starbucks (3.6 miles)
Starbucks (3.9 miles)
Starbucks (3.9 miles)
Honeybee Coffee (4.4 miles)
Starbucks (5.5 miles)
Places of Worship
Faith Promise Church (1.7 miles)
Grace Baptist Church (4.1 miles)
Cedar Springs Presbyterian Church (4.5 miles)
Concord United Methodist Church (4.9 miles)
Faith Promise Church (5 miles)
Fellowship Church Knoxville (5.1 miles)
St John Neumann Catholic Church (5.9 miles)
Physicians
Summit Medical Center (2.2 miles)
Primary Care Of Tennessee (3.2 miles)
Westside Gastrointestinal Specialists (3.5 miles)
Summit Medical Center (3.6 miles)
East Tennessee Cardiovascular Surgery Group PC (3.8 miles)
Allergy & Asthma Affiliates (4 miles)
KPA School & Behavior Clinic (4 miles)
Pharmacies
Walgreens (2.7 miles)
CVS Pharmacy (2.9 miles)
Ingles (3 miles)
Heartland Apothecary (4 miles)
Heartland Infusion (4 miles)
Walgreens (4.3 miles)
Walgreens (4.5 miles)
Parks
PetSafe Park (3.1 miles)
Campbell Station Park (5.1 miles)
Hospitals
Covenant Health (4.1 miles)
Turkey Creek Medical Center, Labor And Delivery (4.1 miles)
The article outlines strategies for keeping seniors' minds active through brain games and apps, highlighting the importance of cognitive exercises, social engagement, and a healthy lifestyle in combating cognitive decline. It emphasizes the benefits of various types of games and offers practical tips for maintaining mental wellness through enjoyable activities while acknowledging their limitations.
The VA Aid and Attendance program offers financial assistance to veterans needing help with daily activities due to health issues, available through a pension for low-income wartime veterans or an allowance for 100% disabled individuals. Eligibility depends on medical documentation of care needs and navigating guidelines about income and service history, with funds being usable for various healthcare-related expenses.
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McGhee-Tyson (13 miles away)
Caring staff in a modern memory care setting with engaging activities.
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