Home Instead Senior Care

Pros

• CC and Home Instead provided exceptional care and went above and beyond to help the mom during the incident.
• They really came through to support the mom when help was needed.
• Home Instead Senior Care is highly recommended for its compassionate service.
• They take great care of clients.
• This is a great place to receive care.
• Home Instead is described as a great company to work for, with passionate ownership and hardworking, amazing CAREGivers.

Cons

• The reviewer felt very disappointed in the company.
• They noted that Home Instead did not send a condolence card, call, or anything after the grandmother's death.
• They implied that compassion disappears when money is gone.

Review

The collection of impressions about Home Instead Senior Care paints a picture of a company that can deliver deeply meaningful, life-saving support in moments of crisis while also leaving some clients feeling overlooked after long-term arrangements come to an end. Several accounts highlight exceptional care and dedication from the caregivers, with one reviewer praising the team for stepping in during a frightening emergency and another expressing strong confidence in the overall quality of service their mom received over time. The voices here converge on a central theme: when the care is needed most, Home Instead appears to mobilize with compassion and competence.

In one harrowing episode, a Tuesday fall led to a rapid and coordinated response that the reviewer describes with gratitude. A caregiver referred to only as CC found the mom, activated LifeAlert, and arranged transport to Cumberland Medical Center before moving on to UT Knoxville for further care. CC stayed with the mom throughout the ordeal, even accompanying her to UT Knoxville, while the reviewer was away and did not return until Thursday. The account emphasizes not just the actions of CC but also the steadfast support from Home Instead during a chaotic time. The reviewer says CC "really came thru to help my mom when I could not," and they offer a strong recommendation for Home Instead based on that experience. This narrative underlines a rare and valuable quality in caregiving: a caregiver who is willing to go above and beyond to keep a loved one safe and supported in a moment of urgent need.

Alongside this positive depiction of crisis care, there is a succinct, affirming note: "They take great care of my mom." This line, though brief, reinforces the sense that for some families, the ongoing routine care provided by Home Instead caregivers is attentive, reliable, and genuinely beneficial. The emphasis is on consistent, compassionate attention that makes a tangible difference in a family's day-to-day life when a loved one is aging or facing health challenges. Taken together with the emergency story, it's clear that caregivers can create a strong, positive impact through both planned support and emergency response.

However, not every experience with Home Instead leaves the same impression. A different reviewer, reflecting on almost two years of service, expresses deep disappointment after the loss of their grandma in January. They recount that, in contrast to the level of care they experienced, Home Instead did not send a card, make a call, or offer any other gesture after the grandma's passing. The reviewer also notes having worked for the company themselves several years earlier, which adds a layer of personal disappointment - "I guess when the money is gone, the compassion is gone also." This perspective highlights a perceived disconnect between ongoing service and bereavement acknowledgement, suggesting that financial or service conclusions can influence how families feel they are treated during and after the end of care.

The same review also reflects on a broader sentiment about the company's culture and compassion, implying that while the caregiving team can be supportive and professional, some families felt a lack of warmth or personal outreach during a difficult moment of loss. It is a reminder that even with years of service and demonstrated caregiving skill, expectations for sensitivity and individualized care don't always align with every client or family's experience. The message is not a blanket condemnation of the company, but a pointed critique of what one family felt was missing when they needed empathy most.

On a brighter note, several lines in the collection celebrate Home Instead as a great place to work and as a company with strong, positive energy from leadership down to the frontline caregivers. Short affirmations such as "This is a great place" and "Most excellent Company to work for" convey a sense of pride in the organization. Additional voices describe Home Instead Senior Care as a rewarding career path, with praise directed toward both the owner and the CAREGivers and a belief that everyone involved is passionate about delivering high-quality service to clients. The repeated emphasis on passion, dedication, and a five-star standard for the organization reinforces the idea that Home Instead can foster an enthusiastic, hardworking culture that motivates staff to provide excellent care.

Taken as a whole, the set of reviews presents a nuanced portrait of Home Instead Senior Care. On one hand, there are vivid testimonies to extraordinary, life-saving care and dependable daily support that bring comfort to families when they need it most. On the other hand, there are honest, if painful, reflections of disappointment that arise after bereavement or when the relationship with the company transitions. What remains consistent is a recognition of genuine effort and care from many caregivers, paired with an enduring hope that the organization will continue to cultivate compassion and thoughtful outreach in all phases of the caregiving journey.

Restaurants

• McDonald's (0.3 miles)
• Peavine Roadhouse (1.1 miles)
• Plateau Bowling Lanes (2.2 miles)
• Lefty's Barbeque (2.3 miles)
• Dynasty Asian Cafe (2.4 miles)
• Cheesecakes Plus More (2.4 miles)
• Family Ties Restaurant (3 miles)

Places of Worship

• CFFWBC (1.9 miles)
• Church of Jesus Christ of Latter Day Saints (2.1 miles)
• Kingdom Hall-Jehovah's (2.8 miles)
• First United Methodist Church (2.9 miles)
• Church B53 (3 miles)
• Central Baptist Church (3.2 miles)
• Calvary Chapel Crossville (3.3 miles)

Hospitals

• Infinity Healthcare Center (2.4 miles)

Physicians

• Stacey B. Carlton, MD, FAAFP (2.4 miles)
• ExacCare (2.4 miles)
• Eye Centers of Tennessee (2.7 miles)
• Plateau Pediatrics (2.8 miles)
• Sunshine Specialty Clinic (2.8 miles)
• Oral Surgery Specialists of Tennessee (2.9 miles)
• Cumberland Dermatology (3 miles)

Parks

• Crossville Dog Park (2.6 miles)
• Centennial Park (2.9 miles)
• Obed River Park (3.8 miles)

Pharmacies

• Mitchell Drug Co (3 miles)
• Mitchell's Drug Store (3 miles)
• Young Pharmacy (3.1 miles)
• Good Neighbor Pharmacy (3.1 miles)
• John Smith Professional Pharmacy (3.1 miles)
• Riddle Express Pharmacy (3.1 miles)
• Walgreens (3.3 miles)

Theaters

• Palace Theatre (3 miles)

Transportation

• U-Haul (4.5 miles)
• Crossville Memorial Airport (CSV) (5.9 miles)

Cafes

• Glade Cafe (5.9 miles)