Costello Property Management in Sioux Falls, SD

Seniors.FYI Elite Community Awards

Add this award to your website

Pros

• Rebecca Heiman is an exceptional manager who is reliable, quick to respond to complaints, and capable of handling any situation.
• The staff at Costello properties are friendly and helpful, making residents feel cared for.
• Maintenance teams are praised for prompt, efficient service and timely repairs.
• Costello Properties provide quality housing with professional management and a strong sense of community.
• Trish Natwick is a great property manager, consistently responsive, professional, and considerate of tenants.
• Sara, Holly, and Ashley make move-in experiences friendly and great.
• Ashley is super nice and always answers questions, contributing to a positive living environment.
• Heather is the best property manager, with residents praising her outstanding service.
• The properties are updated, clean, and well kept, with fast and reliable maintenance responses.

Cons

• They spiked rents by over $100.
• The front door has been broken since before Christmas.
• They leave residents in the dark, fail to answer phones, and refuse to take accountability.
• They pressure residents to leave favorable reviews.
• They steal deposits and charge excessive damages.
• They retaliate against tenants who write negative reviews.
• They engage in predatory practices against renters and sue tenants over minor issues.
• They bully tenants and do not listen to complaints.

Review

Costello Property Management’s Sioux Falls portfolio is best suited for renters who want responsive, hands-on maintenance and a clearly engaged on-site team, especially when a stable property manager is in place. The strongest cases come from residents who value quick repairs, courteous service, and a sense of community. Several properties receive praise for maintenance turnaround, from rapid appliance fixes to timely AC and plumbing work, and for managers who communicate well and treat tenants with respect. In practice, when a reliable manager like Rebecca Heimann or Ashley is overseeing a building, residents report real reassurance: work orders completed promptly, issues resolved without endless chasing, and a generally well-kept environment. For families or individuals who prize a live-in, neighborhood feel and a landlord that shows up when problems arise, Costello can deliver an experience that feels competent and chair-table comfortable.

Those who may want to consider alternatives are clear-cut: anyone who needs ironclad transparency, consistent business practices, and a predictable financial framework should look elsewhere. The reviews reveal a troubling pattern of deposit disputes, aggressive charges after move-out, and accusations of predatory handling of tenants. Several accounts allege deposits were withheld or inflated, sometimes after long delays, and some claim there was retaliation for negative feedback. Compounding these concerns are reports of inconsistent communication, aggressive or unprofessional behavior by certain managers, and even eviction threats in tight financial moments. Prospective renters with limited leverage or who require straightforward, rule-bound processes should seek properties with a track record of deposit refunds and clear, documented charge policies.

On balance, the key pros, responsive maintenance, approachable managers, and generally decent-to-good neighborhoods in certain buildings, do offset some daily irritants, but not all. When maintenance is consistently rapid and issues are resolved without repeated follow-up, residents feel secure and comfortable. The online maintenance system and the shift to more streamlined communication have also earned praise in some buildings, helping tenants bypass long phone-tag sessions. In these scenarios, Costello’s strengths become tangible: a timely repair culture, a willingness to address concerns, and managers who communicate when they can. Yet the impact of these positives is uneven across properties. Where management changes have destabilized expectations, the same tenants describe slower response times, mixed quality of service, or interpersonal friction that undermines the sense of reliability.

The mainCons, however, are pervasive enough to shape overall risk for many households. The most damaging are deposit disputes and questions about what constitutes reasonable charges at move-out, with several tenants feeling they were processed unfairly or without adequate documentation. Rent increases that spike past ordinary levels, coupled with complaints about three-day eviction notices and aggressive collection tactics, create a climate of anxiety rather than calm. Maintenance gaps also recur: some units report no running water, delayed repairs, or equipment failures that linger, sometimes despite assurances. Security concerns surface in scattered reviews, including reports of rude or unprofessional interactions, inconsistent enforcement of rules, and a perception that some tenants are treated differently based on income tier or lease type. These themes cohere into a pattern that cannot be ignored when weighing long-term housing decisions.

Ultimately, Costello can be a solid choice for tenants who land an effective local manager, who experience consistently fast maintenance, and who value a community atmosphere over pristine predictability. For families evaluating alternatives, the decision hinges on tolerance for risk versus reward: the reward is quick, reliable service and a personable on-site team; the risk is potential deposit wrangling, uneven policy enforcement, and the possibility of abrupt rent changes or contentious interactions with management. Prospective renters should test the waters with direct conversations about deposit policies, the typical timeline for refunds, and the specific manager’s track record in the building of interest. Request a current resident reference, examine the lease with a fine-tooth comb, and ask for written summaries of any past disputes and how they were resolved.

In practical terms, the recommended approach is rigorous due diligence before signing. Visit the property, meet the on-site manager, and ask for a copy of the latest maintenance request logs and a sample lease that clearly itemizes charges and deposits. Inquire about the property’s specific history with rent increases and any pending or recent changes in management. Seek out multiple tenants in the same building to gauge consistency in service. If stability, transparency, and predictable administration are priorities, it may be wiser to consider other Sioux Falls options with established, uniform deposit policies and fewer reports of contentious interactions. If those criteria are met and a favorable manager is present, Costello can deliver a dependable, comfortable living experience; otherwise, the search should continue, with a focus on reliability, clear policy, and long-term financial clarity.

This area of Sioux Falls offers a variety of amenities that cater to senior living. With an array of restaurants, cafes, and pharmacies within close proximity, residents can easily access essentials and enjoy dining options. Additionally, there are several physicians' offices and hospitals nearby, providing convenient access to healthcare services. Parks such as Falls Park and McKennan Park offer opportunities for outdoor recreation and relaxation. The presence of transportation options like the Sioux Falls Regional Airport ensures easy travel accessibility. Places of worship like Westminster Presbyterian Church provide spiritual support for those seeking a community connection. Overall, this area provides a well-rounded environment with a range of services and facilities that cater to the needs of seniors looking for a comfortable and convenient living location in Sioux Falls, South Dakota.

Restaurants

• Icon Lounge + Events (0.1 miles)
• Grille 100 (0.1 miles)
• Verde Lounge (0.1 miles)
• Bread & Circus Sandwich Kitchen (0.2 miles)
• R Wine Bar (0.3 miles)
• MacKenzie River Pizza, Grill & Pub (0.4 miles)
• Bin 201 (0.5 miles)

Physicians

• Avera Downtown Center (0.1 miles)
• Southeastern Directions For Life (0.2 miles)
• Community Health Center (0.2 miles)
• East Bank Yoga: A Healing Arts Open Studio (0.3 miles)
• Richardson Family Medicine (1 miles)
• Sanford Orthopedics & Sports Medicine (1.2 miles)
• Sanford Radiology Clinic (1.2 miles)

Pharmacies

• Lewis - 10th & Phillips (0.3 miles)
• Lewis Drug (0.3 miles)
• Lewis Drug Stores (1 miles)
• Avera Pharmacy - Sioux Falls - Cliff Avenue (1.3 miles)
• Avera McKennan Campus Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• Walgreens (1.7 miles)

Hospitals

• The Body Mind Bridge (0.3 miles)
• Children's Care Hospital & School (2 miles)
• Prairie States Surgical Center (2.4 miles)
• Boehm Shereck, Lori (2.9 miles)

Parks

• Falls Park (0.6 miles)
• Lyon Park (0.7 miles)
• McKennan Park (1.3 miles)
• Hole In Wall Park (3 miles)
• Yankton Trails Park (3.2 miles)

Transportation

• Sioux Falls Regional Airport (FSD) (2 miles)

Places of Worship

• Westminster Presbyterian Church (2.8 miles)
• Hillcrest Baptist Church (3.1 miles)

Cafes

• All Day Cafe (2.9 miles)
• Panera Bread (3.4 miles)

Theaters

• Century Theatres (3 miles)