Overall Review of Costello Property Management
differentiator
25 reviews mention this
Maintenance response stands out
Repairs and maintenance are a frequent focus, with many residents describing fast fixes and some reporting major breakdowns.
Many reviews describe maintenance that gets issues handled quickly, including cases like a refrigerator replacement arriving the same day and other repairs completed promptly after work orders. Several residents also praise maintenance quality, like leaks being repaired and jobs done well. There are also negative experiences, including reports of broken essentials such as no running water or appliances that stayed unrepaired for long stretches.
common
16 reviews mention this
Management responsiveness varies
Residents consistently talk about how quickly management responds, and their experiences range from very helpful to frustrating.
Positive reviews highlight managers who respond quickly to complaints and concerns, replace items promptly, and communicate in ways that make residents feel taken care of. A number of reviews also mention maintenance crews working efficiently once contacted. On the other hand, some residents describe trouble reaching the right people and feeling like they are not getting timely follow-up when they report problems.
caveat
8 reviews mention this
Communication and process delays
Some residents describe slow communication and long or complicated processes.
Several reviews point to delays that affect day-to-day stability, such as taking weeks for a credit check or difficulty getting hold of properties. Others mention repeated phone or email tag before moving in, or uncertainty around follow-through when messages were left. One review also calls out a process that felt prolonged during the application stage.
caveat
9 reviews mention this
Deposit and move-out disputes
Multiple reviews describe disputes over deposits, damages, or eviction-related outcomes.
A recurring negative thread is disagreement around move-out charges, with residents describing deposit withholdings and being billed for repairs or damages they disputed. Some reviews also describe late or escalating actions tied to rent or lease issues, including claims of eviction or being made to move out. Even among reviews that mention disputes, the tone is consistently that the experience felt unfair or retaliatory.
common
8 reviews mention this
Apartment condition and cleanliness
Reviews mention apartment condition and cleanliness, with both positive upkeep and negative move-in or maintenance concerns.
Some residents describe clean, well-kept spaces and say the property is maintained with regular upkeep and care. Others report problems that affected livability, including dirty conditions at move-in and concerns about odors or the need for cleaning and repairs before parts of the apartment could be used. A few reviews also connect the condition of the unit to maintenance timing, especially when repairs took longer than expected.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.