Touchmark At All Saints

Pros

• The residents appreciate the variety of activities offered at Touchmark At All Saints, which keeps them engaged and active.
• The dining options at Touchmark are described as excellent and enjoyable.
• The staff members providing care are noted for being friendly and supportive, contributing to a welcoming environment.
• The facility is praised for its cleanliness, maintenance, and attractive decor, resembling a high-quality hotel.
• Moving coordinators assist new residents in settling in smoothly and provide ongoing support during their transition.
• Family members find the spacious and well-designed apartments to be comfortable and appealing.
• Residents have access to convenient transportation services, enhancing their mobility and independence.
• Guests enjoyed delicious meals during their visit to Touchmark, highlighting the positive dining experience.
• Numerous social interactions among residents suggest a vibrant community atmosphere where individuals can connect with one another.

Cons

• The memory care unit has been criticized for poor cleanliness, with residents' rooms often unkept and dirty.
• There were multiple instances of missing medications and essential supplies like toilet paper and snacks, creating inconvenience for families.
• Staffing issues have led to inadequate care, with reports of only one nurse available for 12-13 residents at times.
• The facility's management has been unresponsive to family concerns and suggestions regarding staff pay and improving care standards.
• Residents often lacked proper supervision, with reports of them being left alone or locked in their rooms without checks for extended periods.
• Complaints about lost personal belongings, including bedding and personal items like cell phones, were frequent among families.
• There have been serious incidents of choking due to insufficient food preparation assistance and a lack of trained staff available to provide immediate help during emergencies.
• The facility is said to struggle with maintaining adequate parking for visitors, causing additional inconvenience for families needing to visit their loved ones.
• Concerns about financial transparency arose when families suspected that tips meant for staff would not reach them as intended.
• Some family members expressed deep concern over the quality of life for residents, particularly those who cannot be checked on regularly by relatives.

Review

Touchmark At All Saints is a complex that has elicited a wide range of experiences from its residents and their families. For some, like one resident who recently moved in, the facility offers a commendable living environment filled with numerous activities and dining options. This individual enjoys their one-bedroom apartment equipped with essential amenities and appreciates the welcoming atmosphere created by friendly staff members. The community's commitment to health and wellness is evident through the availability of nursing staff and transportation services, making it a comfortable place for residents. With a moving coordinator assisting new arrivals, many find Touchmark to be an excellent choice for independent living.

However, contrasting experiences surface when evaluating the memory care unit of Touchmark. One family member expressed significant dissatisfaction regarding the level of care provided to their father. Instances of inadequate attention became apparent when they discovered his room often unkept, leading to concerns over hygiene and basic needs being overlooked. They reported that vital medications were frequently out of stock, and residents were sometimes expected to supply their toilet paper or snacks. This lack of provisions seemed emblematic of broader issues within the staffing structure; caregivers often struggled under heavy workloads due to understaffing, which contributed to lapses in care quality.

The challenges extended further with reports of lost personal belongings such as laundry items and cell phones accidentally washed during care routine mishaps. Instances involving urine stains left unattended for months prompted not only discontent but distress among family members who had higher expectations given the fees being paid—especially considering they had been charged non-refundable deposits along with steep monthly rates that seemed unjustifiable given the circumstances surrounding care quality.

Further complaints highlighted alarming safety situations wherein individuals experiencing cognitive decline were found unsupervised or locked in rooms at night due to insufficient staffing levels during critical hours. One family member shared troubling accounts where they encountered their father without adequate bedding or supervision following accidents linked to poor oversight—a situation routinely followed up by personal visits due to worries about his well-being amidst inadequate evening monitoring practices.

Despite these alarming anecdotes regarding memory care, other reviews paint an appealing picture of Touchmark as a whole. Prospective residents appreciate its attractive appearance—the facility resembles a high-end hotel rather than an institutional setting—paired with positive interactions with friendly staff during tours and activities. Families noted delight in communal dining experiences, where they sampled enjoyable meals while conversing informally with management representatives eager to answer questions.

In summary, Touchmark At All Saints represents a duality reflective of many assisted living environments: while some aspects cater well to independent living needs—with vibrant social activities enriching daily life—significant gaps appear in areas such as memory care that require urgent attention from administrators. The disparity between individual accounts underscores systemic issues around staffing levels, preventative measures for health risks among vulnerable populations like those with memory disorders, and overall transparency regarding operational management decisions impacting day-to-day resident experiences within this facility's multifaceted offerings.

Restaurants

• Taco Bell (0.1 miles)
• Giliberto's Mexican Taco Shop (0.2 miles)
• Sushi-Masa Japanese Restaurant (0.4 miles)
• The Blarney Stone Pub - Sioux Falls (0.5 miles)
• Tommy Jack's Pub (0.5 miles)
• MacKenzie River Pizza, Grill & Pub (0.6 miles)
• Bin 201 (0.6 miles)

Physicians

• Richardson Family Medicine (0.2 miles)
• Medical Xray Center, PC (0.3 miles)
• Sanford Health Behavioral Health Clinic (0.4 miles)
• North Central Urology (0.5 miles)
• Sanford Transplant Program (0.6 miles)
• Sanford Orthopedics & Sports Medicine (0.7 miles)
• Sanford Radiology Clinic (0.7 miles)

Parks

• Lyon Park (0.3 miles)
• McKennan Park (0.5 miles)
• Falls Park (1.5 miles)
• Yankton Trails Park (2.3 miles)
• Sertoma Park (2.6 miles)
• Lewis Park (2.7 miles)

Pharmacies

• Walgreens (0.6 miles)
• Lewis Drug (0.7 miles)
• Lewis - 10th & Phillips (0.7 miles)
• Avera McKennan Campus Pharmacy (0.7 miles)
• Avera Pharmacy - Sioux Falls - Cliff Avenue (0.7 miles)
• Lewis Drug Stores (1.2 miles)
• Lewis Drug Stores (1.2 miles)

Hospitals

• The Body Mind Bridge (0.9 miles)
• Children's Care Hospital & School (1.4 miles)
• Prairie States Surgical Center (2 miles)

Cafes

• All Day Cafe (2 miles)

Places of Worship

• Westminster Presbyterian Church (2.5 miles)
• First Reformed Church (2.6 miles)
• Hillcrest Baptist Church (2.8 miles)

Theaters

• Century Theatres (2.6 miles)