1919 W 57th St, Sioux Falls, SD 57108
To contact a resident: (605) 331-1006
For more information about senior living options: (866) 208-4318
Overall Review of Beverly Healthcare
Pros
Maddi is very helpful with claims.- The staff are super nice and helpful.
- The team is good.
- The AFLAC team at 57th and Western Sioux Falls are awesome employees.
- They go the extra mile to make sure customers are doing okay.
Cons
The customer service was horrible.- They left four messages, and no one called back.
- They do not seem to check voicemail at all.
- Five days have passed without a call back.
- They would not recommend based on their personal experience.
Review
This community is best suited for seniors who prize genuine warmth from a core group of frontline staff and can tolerate some administrative friction. In practice, daily care and personal interactions often feel respectful and humane, with residents noting staff who listen and go the extra mile in simple, meaningful ways. When a resident can connect with a specific team member, Maddi for claims and a few other outreach coordinators, there is real, tangible relief: questions get answered, and benefits navigation can be smoother. The downside is a pattern of uneven communication across the organization, which means the experience can hinge on luck rather than a reliable system. Families should expect that positive, person-to-person engagement can coexist with frustrating gaps in follow-through.
Those who should consider alternatives are families for whom consistent, timely communication is non-negotiable. The repeated reports of unanswered calls, voicemail boxes that aren’t checked, and being told to submit matters online point to a systemic weakness in responsiveness. If a resident requires frequent updates on scheduling, billing, or care changes, this environment can feel ad hoc rather than dependable. For families without the bandwidth to relentlessly press for answers, or those seeking a transparent, predictable communication flow, shopping other options is a prudent move.
On the plus side, the staff often comes across as courteous, considerate, and respectful in day-to-day interactions. The tone and demeanor of several employees contribute to a sense of being cared for, and there are unmistakable signals of a culture where residents’ dignity is valued. The presence of Maddi as a claims helper signals that, when a direct point of contact exists, administrative tasks can be handled with competence. Similarly, references to the AFLAC representatives in the area highlight practical, people-centered support that can relieve a family’s administrative burden. These strengths show up as real positives where systems align with individual caregivers.
Yet the most challenging threads running through the reviews are the persistent communication gaps. The core complaint is not about care itself but about the speed, reliability, and reach of administrative responses. Multiple accounts describe waiting days for a call back or never receiving one at all, with instructions to file online as a default. This creates real risk for families coordinating multiple services, prescription changes, or billing clarifications. The inconsistency undermines trust and makes planning stressful, especially for those who must balance medical appointments, insurance matters, and routine caregiving tasks.
In weighing pros against cons, the practical conclusion is clear: Beverly Healthcare can feel warm and supportive in caregiving moments, but it does not consistently deliver the dependable communication framework that many families require. For residents who enter with a strong advocate, a family member or trusted staffer who can actively manage inquiries and escalate when needed, the facility can function well enough to support daily life and some aspects of benefits navigation. For those without that advocate, or for situations demanding tight administrative discipline, alternatives with stronger centralized communication are likely a better fit.
To make a well-supported decision, ask for direct access to the administrator and request explicit response-time standards for calls and messages. Seek confirmation about who handles claims and how quickly they return inquiries, and request a dedicated contact (similar to Maddi) for ongoing questions. If possible, arrange a trial period or short visit with a specific care plan and communication agreement, and compare that experience with other nearby communities. The reality is that Beverly Healthcare offers genuine warmth from certain staff, but the overarching concern is inconsistent responsiveness; a plan to mitigate that risk should be part of any decision to place a loved one here. The facility’s rating of 3.7 from nine reviews captures the mixed experience: strong in person, uneven in process.
Assisted Living
Skilled Nursing Facility
Activities on-site
Devotional services off-site
Indoor common areas
Joe Foss (6 miles away)
Ambulatory care
Diabetic care
Meals provided
Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Medicare Coverage for Assisted Living: An In-Depth Exploration
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes