Beverly Healthcare
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1919 W 57th St, Sioux Falls, SD 57108
For more information about senior living options: (844) 490-3973
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Maddi is very helpful with claims. The staff is super nice and helpful. They are the best people to work with; they treat others with respect and go the extra mile to make sure they are okay. The AFLAC ladies of 57th and Western Sioux Falls are awesome employees. The team is good.
The customer service is horrible. The staff do not seem to care or know anything and just tell customers to submit online. They do not return calls after messages are left. They do not check voicemail. The reviewer would not recommend this service based on their experience.Experiences with customer service in this set of reviews are clearly mixed, painting a picture of both frustration and genuine care. Some readers describe encounters that left them feeling unsupported and overwhelmed by requests to go online or to sift through message folders, while others highlight moments when a quick, human touch made all the difference. The tension between systems that seem rigid and individual staff members who go the extra mile threads through multiple voices, creating a nuanced portrait of how service is perceived in practice.
One reader voices a strong, negative assessment, labeling the overall customer service as horrible. The critique centers on a sense that staff lack empathy and knowledge beyond directing customers to submit everything online and to check their message folders. This reviewer expresses a firm recommendation against using the service based on personal experience, suggesting that the frontline interactions fail to provide meaningful help or reassurance. The critique suggests a systemic issue where customers feel pushed toward self-service channels rather than receiving proactive, substantive assistance.
Amid the criticisms, there are clearly standout moments that counterbalance the gloom. Maddi, in particular, is singled out as being exceptionally helpful with claims when the headquarters could not provide answers. This remark underscores the impact a single attentive representative can have, offering a sense of relief and clarity in situations where centralized support seemed unavailable. It suggests that knowledgeable, proactive individuals within the organization can bridge gaps left by less responsive departments and remind customers that capable assistance does exist within the same company.
Another recurring thread is the difficulty of getting return calls. At least one reviewer recounts leaving four messages without a callback, only finding some relief on the fifth attempt after finally speaking with a human. The frustration is palpable here, with the implication that voicemail is not consistently checked or prioritized, leaving customers in a limbo of uncertainty. This pattern - skipping beyond automated channels to reach a real person, only to encounter delays - resonates with many who rely on timely information and direct communication when dealing with claims and policy questions.
Despite the complaints about responsiveness, there are positive notes about the people involved. Phrases like "Super nice and helpful staff" and simply "Good team" provide a counterpoint, signaling that when interactions do occur, many clients feel respected and valued. These lines hint at a culture within certain teams or locations where courtesy and attentiveness are not rare but are the norm, even if they are not universally experienced by every customer.
Locally, the praise becomes more specific and emphatic with a nod to the representatives in Sioux Falls. The message about "the AFLAC ladies of 57th and Western Sioux Falls" who are "awesome employees" stands out as a heartfelt commendation. It conveys a sense of community, where coworkers are seen as dependable, respectful, and willing to go the extra mile to ensure customers are doing okay. This kind of local recognition suggests that the quality of customer service can vary by team or location, with some groups delivering consistently positive experiences that leave a lasting impression.
Taken together, these reviews illuminate a service ecosystem that is not uniformly disappointing or exemplary. They reveal that personal connections with strong, attentive individuals - like Maddi and the Sioux Falls team - can dramatically improve a customer's experience, while systemic issues around online processes, voicemail handling, and timely follow-up can leave other customers feeling neglected. The pattern points to opportunities for improvement that could benefit everyone: more reliable proactive outreach, better management of voicemail and backlogs, and continued encouragement and support for frontline staff who demonstrate empathy and effective problem-solving.
In the end, this mix of voices suggests a company with real strengths in its people and a few standout performances, but with room to tighten processes so that every customer receives prompt, compassionate, and capable assistance. The evidence points to a core truth: when staff are empowered to help and when systems cooperate to ensure timely follow-up, customers walk away feeling respected and supported. When those conditions falter, the experience becomes frustrating and leave customers questioning the effectiveness of the service as a whole.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Joe Foss (6 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Beverly Healthcare in Sioux Falls, SD is a skilled nursing facility that provides exceptional care for individuals in need of assistance. Our community offers a range of services to cater to the specific needs of our residents.
At Beverly Healthcare, the comfort and well-being of our residents are our top priorities. We offer devotional services off-site, allowing residents to practice their faith in a peaceful environment. Our indoor common areas provide a cozy space for socializing and relaxation.
As part of our comprehensive care services, we specialize in diabetic care. Our dedicated staff ensures that residents with diabetes receive the appropriate treatment and support to manage their condition effectively.
We believe that engaging activities are crucial for maintaining a fulfilling lifestyle, which is why we offer devotional activities offsite. These activities provide opportunities for spiritual growth and social interaction.
In addition to the excellent care provided within our facility, Beverly Healthcare benefits from its convenient location. Nearby, there are four cafes, providing easy access to a variety of dining options. Nature enthusiasts will appreciate the presence of four parks nearby, perfect for leisurely walks or enjoying outdoor activities. Nine pharmacies ensure prompt medication availability, while 43 physicians contribute to comprehensive medical support. For those looking for entertainment or cultural experiences, there are one theater and one hospital located close by. Lastly, two places of worship nearby cater to various religious affiliations.
Beverly Healthcare in Sioux Falls offers an inviting environment where residents can receive outstanding care while enjoying nearby amenities and services.
This part of Sioux Falls, South Dakota offers a convenient and accessible location with a variety of amenities for senior living. With several physicians, audiology clinics, and pharmacies within close proximity, residents can easily access healthcare services. The area also features parks like Yankton Trails Park and Sertoma Park, providing opportunities for outdoor recreation and relaxation. Additionally, there are plenty of dining options ranging from casual cafes to upscale restaurants. For those seeking spiritual fulfillment, there are churches in the vicinity as well. Overall, this neighborhood provides a well-rounded environment for seniors looking for a comfortable and convenient place to live in Sioux Falls.
Beverly Healthcare is located at 1919 W 57th St, Sioux Falls, SD 57108 in Minnehaha County, South Dakota
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