Sumter Active Day Care

Pros

• The facility is clean, and the staff put their hearts into caring for residents.
• The staff are kind, caring, and very polite.
• The staff are very nice and caring.
• Active Day provides beyond excellent service.
• The staff have been a ray of sunshine for families during difficult times.
• The staff are very patient, compassionate, and sensitive to residents' needs.
• Residents find independence through activities and outings.
• Active Day of Sumter feels like an extended family.
• The staff are warm, hospitable, caring, and communicative, able to keep up with residents.
• The staff are very professional, caring, kind, and work well as a team.

Cons

• The reviewer claims the company does not care to fix an easy problem after the mailbox incident.
• The reviewer notes that the local office forwarded the issue to headquarters, but there has been no word or resolution.
• The reviewer reports that calls are answered then transferred and never returned, indicating poor customer service.
• The reviewer asserts that the company would "make my life hell" and pursue a lawsuit over a $100 fix, implying an aggressive stance.
• The reviewer observes the mailbox remained propped up a foot off the ground, signaling neglect of a simple maintenance issue.

Review

Active Day of Sumter consistently shines through the voices of multiple reviewers who describe it as a place that truly respects and cares for the people who rely on its services. Cleanliness, a welcoming atmosphere, and a palpable sense of purpose are recurring themes. Reviewers frequently note that the facility is well-kept and that the staff bring a level of dedication to daily care that goes beyond what one might expect. The overall impression is one of a trustworthy environment where the health and happiness of the members are a top priority.

A defining feature highlighted by many is the kindness, professionalism, and genuine warmth of the staff. Time and again, reviewers point to the staff as the core strength of Active Day of Sumter: they're described as courteous, compassionate, and deeply engaged with the members. The staff's interactions are often characterized by smiling faces, patient listening, and a readiness to participate in activities with energy and enthusiasm. This active involvement is noted as a distinguishing factor - staff do not simply supervise; they join in, create moments of joy, and help make the center feel like a place of daily celebration.

The day-to-day experience for families is framed as profoundly positive. Families report feeling secure in the care their loved ones receive, with strong lines of communication and a sense that health and safety are closely watched. Reviewers describe the staff as attentive to individual needs, with care tailored to each person. The center is praised for treating everyone as an individual rather than a statistic, which makes a meaningful difference for those who have unique requirements or sensitivities. This personalized approach helps many families feel relieved and confident that their loved ones are in good hands.

The impact on families' lives goes beyond basic care. Several accounts emphasize how Active Day becomes an extended family for the loved ones and their relatives. One reviewer shares that the staff effectively support someone during a period of grieving after the loss of a spouse, describing the staff as a ray of sunshine during a difficult time. Others highlight the way activities and social engagement restore a sense of independence and self-worth, especially for individuals who have faced physical or emotional setbacks. The sense of community and belonging is repeatedly cited as a tremendous encouragement for both the members and their families.

Beyond personal care, the center's volunteer spirit and its commitment to meaningful activities stand out. Reviewers describe "Activities Galore" and a wide range of programs that keep attendees engaged, excited, and socially connected. The staff's ability to balance structured activities with flexibility for spontaneous fun is noted as a key factor in maintaining a lively, positive atmosphere. Even as some reviewers highlight moments of sadness or adjustment, the overall tone remains one of uplift and purposeful companionship, with the staff often going the extra mile to ensure every moment is fulfilling.

There is also a sense of forward-looking confidence about Active Day of Sumter. Families describe clear communication about daily health and safety, and they voice appreciation for the staff's teamwork and reliability. The stories reflect a belief that the staff not only perform well in the moment but also contribute to a stronger, more hopeful outlook for the future. One reviewer even imagines a broader community role - envisioning expansion ideas that would further support families, including the possibility of a 24/7 live-in residency for seniors with family visitation. This reflects a strong sense of trust in the center's ongoing evolution and commitment to meeting members' evolving needs.

Amid the overwhelmingly positive feedback, there is an acknowledgment of a hiccup that stands out from one account. A separate note recounts a mailbox incident involving an employee's accident and the subsequent attempt to secure a quick fix. The local office reportedly escalated the matter to headquarters, and despite video proof and multiple outreach attempts, the response was not immediate. The reviewer describes the situation as frustrating and notes the absence of timely communication from a named staff member, which contrasts with the otherwise consistently high level of service. This singular experience serves as a reminder that, even in highly regarded centers, responsiveness and follow-through on relatively small issues matter and can leave a lasting impression, positive or negative, on families.

Taken together, the collection of testimonials paints a portrait of Active Day of Sumter as a place that families can trust for compassionate, individualized care and lively, meaningful engagement. The staff emerge as the heart of the center: patient, proactive, and deeply invested in the well-being and happiness of the members. For many families, the center feels less like a service provider and more like an extended family that supports their loved ones during challenging times, while also helping them rediscover joy, social connection, and a renewed sense of independence. The strong sense of community, paired with a high standard of care, makes it a place that families are eager to recommend and to return to, time and again.

Located in Sumter, South Carolina, this area offers a range of amenities suitable for senior living. With various places of worship nearby, such as Harmony Church and Trinity United Methodist Church, residents can find spiritual support and community connections. Physicians and pharmacies like Sumter Occumed and Walgreens are conveniently located for easy access to healthcare services. In addition, there are several restaurants to enjoy meals out with friends or family, including Burger King and Angel's Mexican Restaurant. The presence of Tuomey Healthcare System ensures quality medical care within a short distance. Parks like Sumter Historic District provide opportunities for outdoor recreation and leisurely walks. Overall, this part of Sumter offers a mix of essential services and recreational options that cater to the needs and interests of seniors looking for a comfortable living environment.

Places of Worship

• Harmony Church (1.1 miles)
• Southern Baptist Convention (1.6 miles)
• General Conference Of Seventh-Day Adventists (1.6 miles)
• First Baptist Church (1.8 miles)
• Prayer-A-Day Service (1.8 miles)
• Brookhollow Place (1.9 miles)
• Trinity United Methodist Church (2.2 miles)

Physicians

• Sumter Occumed (1.1 miles)
• Santee Hematology & Oncology (1.1 miles)
• Dr Compton's Office (1.6 miles)
• Sumter Pediatrics PA (1.8 miles)
• Sumter Surgical Associates Pa (1.8 miles)
• DE Holl, P Douglas MD - Sumter Orthopaedics (1.8 miles)
• Dr Michael Naylor, M.D., Sumter Surgical Associates (1.8 miles)

Pharmacies

• Walgreens (1.5 miles)
• Sup Rx Pharmacy (1.5 miles)
• CVS Pharmacy (1.5 miles)
• Sup Rx Pharmacy (1.6 miles)
• Octapharma Plasma (1.7 miles)
• Prescriptions (1.8 miles)
• Alderman Drug Co and Medical Supplies (1.8 miles)

Restaurants

• Burger King (1.5 miles)
• McDonald's (1.6 miles)
• Taco Bell (1.6 miles)
• Captain D's (1.8 miles)
• J O'Grady's (1.9 miles)
• Sumter Original Brewer (1.9 miles)
• Angel's Mexican Restaurant (2 miles)

Hospitals

• Tuomey Healthcare System (1.8 miles)
• Tuomey Foundation (1.8 miles)
• Tuomey Regional Medical Center (2.1 miles)

Parks

• Sumter Historic District (2 miles)
• Jenkins Center (2.4 miles)

Cafes

• Bt Variety Store & Cafe (2.2 miles)

Transportation

• U-Haul (3.1 miles)
• L A Leasing (3.9 miles)

Theaters

• GTC Beacon Sumter Cinemas (3.5 miles)