23 Kendrick Street, Sumter, SC 29150
For more information about senior living options: (866) 208-4318
Overall Review of Greene's Residential Care Facility
Pros
The staff are very friendly and loving, clearly showing genuine care for the residents.- The facility is extremely clean, well organized, and filled with laughter and love.
- All residents are loved and happy.
- The staff are professional and attentive, contributing to excellent customer service.
- The owners really care about the residents and treat them with respect.
- The facility offers trips and activities, indicating a vibrant and engaged environment.
- Since the new ownership, there has been a positive turnaround and maintained cleanliness.
- The facility is described as one of the best residential care options in Sumter.
- The atmosphere is family-oriented and very friendly.
Cons
The facility is horrible.- They overcharge.
- The owner and staff display attitudes toward families who ask questions about their loved ones.
- They withhold snacks that families provide.
- They retaliate against residents when families question the staff.
- Families are not allowed to visit their loved ones in their rooms.
- The facility is disgusting and filthy, with residents going hungry and not kept clean.
Review
Greene's Residential Care Facility in Sumter is best suited for families seeking a small, home-like setting where staff know residents by name and daily life centers on warmth, orderliness, and social engagement. The community clearly supports residents who thrive on personal attention, clean surroundings, and regular activities that foster companionship. Since new ownership arrived in 2020, the operation has shifted toward a more nurturing culture, with residents enjoying outings and a sense of family that families repeatedly note as a standout feature.
Those who may want to consider alternatives are families needing rigorous medical oversight, highly transparent financial practices, or an environment with fewer questions about governance and accountability. Two reviews stand out as unusually negative, describing mistreatment, overcharging, and retaliatory behavior, which signals potential governance or staff-control issues. For loved ones requiring steady clinical supervision, strict adherence to payment terms, or less room for interpersonal friction, exploring other options with stronger, more visible safeguards would be prudent.
The main positives here, exceptionally friendly, loving staff; a clean, well-organized facility; and an atmosphere of care, do not fail to offset the concerns highlighted by the negative reviews, but they do set important boundaries for expectations. Families consistently hear that staff genuinely loves the residents and that cleanliness and organization are not afterthoughts. The new ownershipâs emphasis on structured routines and accessibility to residents, evidenced by outings like zoo trips and a policy-savvy environment, helps residents feel secure and engaged, which matters greatly for daily quality of life.
Still, the two sharply negative experiences merit serious caution. Allegations of abuse, withholding snacks, retaliation when questions are raised, restricted family visits, and perceived overcharging point to potential red flags in governance, accountability, and day-to-day leadership. These reports cannot be dismissed, even if they appear isolated to individual experiences. They underscore the necessity of thorough due diligence: verify current policies, request recent inspection data, talk to multiple staff and several residents, and insist on transparent, written agreements about fees, care expectations, and resident rights.
Practically, families evaluating Greene's should conduct a comprehensive site visit with a critical eye toward staff-resident interactions, food quality, safety measures, and responsiveness to concerns. Ask about staff-to-resident ratios, training, and how care plans are created and updated; request direct conversations with the administrator and front-line caregivers; and review a current, itemized fee schedule along with the refund and notice policies. It also makes sense to examine how family members are accommodated for visits and personal belongings, and to observe the facilityâs general atmosphere during different times of the day to gauge consistency.
Bottom line: Greene's Residential Care Facility presents a compelling option for families who want a warm, resident-centered, clean, and activity-rich home environment. The overwhelmingly positive testimonials about care, cleanliness, and a family-like atmosphere carry real weight for day-to-day quality of life. However, the two severe negative reviews cannot be ignored and demand rigorous vetting before commitment. For risk-averse families or those with complex medical or financial oversight needs, it may be wise to compare alternatives that offer stronger, more transparent governance and fewer opportunities for perceptual conflict. If choosing this community, approach with disciplined due diligence, insist on clear written expectations, and ensure ongoing, open lines of communication to safeguard peace of mind.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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