Covenant Place of Sumter

Pros

• The staff at Covenant Place genuinely cares for every resident like family, providing compassionate support and excellent service.
• Residents experience a homey atmosphere with engaging activities and delicious food, enhancing their quality of life.
• The facility is clean, well-maintained, and the staff is friendly and professional, fostering a positive environment for residents and visitors alike.
• Many families appreciate the responsive management that addresses concerns promptly, ensuring residents receive proper care.
• The rehabilitation services are highly praised, with staff going above and beyond to make patients feel comfortable and part of a family-like community.

Cons

• The reviewer experienced issues with their sister's care, including being left in the same outfit for multiple days and not being attended to frequently.
• There were complaints about understaffing, with CNA's seen leaning against walls and not providing adequate care.
• The reviewer felt that after paying for a private room, their sister received even less care during her stay.
• They faced difficulty obtaining a refund of $515 after moving their sister to another rehab center, despite the facility having already been paid by insurance.
• The reviewer was advised by their attorney not to recommend Covenant Place for rehabilitation care.

Review

Covenant Place of Sumter has garnered a mix of feedback from residents, family members, and visitors alike, portraying a complex image of the retirement community. Many reviews highlight the facility's excellent customer service and compassionate staff. Several individuals have praised the caregivers for treating residents like family and being attentive to their needs. One reviewer expressed gratitude for the care provided to their parents, noting that management was responsive to any issues that arose during their stay. Such sentiments suggest a dedication to creating a nurturing environment where both residents and their families feel valued and supported.

In addition to the caring attitude of the staff, multiple reviews emphasize the variety of engaging activities available at Covenant Place. Activities designed to stimulate both mental and physical health are incorporated into daily routines—ranging from games to recreational sports—which help promote an active lifestyle among residents. The motto “if you don’t use it, you will lose it” reflects an ethos aimed at encouraging seniors not only to maintain their physical abilities but also to keep their minds sharp through continuous engagement. This focus on well-being seems appealing for prospective residents considering retirement options.

The facility itself is mentioned as being clean, modern, and well-organized—attributes that contribute positively to its reputation in the community. Many reviewers have remarked on the state-of-the-art rooms and overall peaceful atmosphere within Covenant Place. As one visitor noted after volunteering there frequently, it was evident that the staff was not overworked compared to other facilities they had seen; this led to a friendly and relaxed environment for everyone involved, benefitting both residents and their families.

However, despite these positive elements, not all feedback has been favorable. A significant complaint highlights serious issues regarding attentiveness when caring for residents with special needs such as incontinence. A family member expressed frustration about their sister’s lack of care during her brief stay in rehabilitation at Covenant Place; she noted that her sister remained in unsoiled clothing for extended periods without proper attention from staff members who seemed disengaged when under no direct supervision. Such situations raise concerns about staffing levels and lead one reviewer to question whether adequate support is consistently provided across all shifts.

Moreover, financial transparency emerged as another topic of dissatisfaction among some reviewers. Complaints regarding billing practices surfaced when one individual contended with difficulties obtaining a refund for a private room fee after moving out just two days into her sister's stay due to inadequate care. The struggle with communication around financial matters left this family feeling frustrated and undervalued by Covenant Place management.

Ultimately, while many reviews paint Covenant Place in a positive light due to its dedicated staff members and various services offered, significant criticisms exist regarding specific care failures and administrative responsiveness concerning billing disputes or patient attentiveness when needed most. Prospective families may need thorough consideration based on feedback from previous experiences before deciding if Covenant Place is suitable for their loved ones’ specific needs. Overall, it remains essential that facilities continually evaluate how they can enhance both care quality and communication with families to ensure trust is built between all parties involved in eldercare services.

This part of Sumter, South Carolina offers a range of healthcare services in close proximity, with various specialty physicians and medical facilities nearby. There are also several dining options available, including popular chain restaurants and a local Japanese cafe. Transportation services are accessible for convenience, and there are multiple places of worship within a few miles for spiritual support. A movie theater is located nearby for entertainment, and pharmacies are easily accessible for medication needs. Tuomey Regional Medical Center is the primary hospital in the area, providing comprehensive healthcare services. Overall, this part of Sumter provides a convenient and well-equipped environment for seniors looking to settle in the area.

Physicians

• Sumter Oral & Maxillofacial Surgery PA (0.3 miles)
• The Urology Clinic (0.4 miles)
• Palmetto Adult Medicine (0.4 miles)
• Sumter Gastroenterology (0.4 miles)
• Carolina Diabetes & Kidney Center (0.4 miles)
• Sumter Medical Specialist (0.4 miles)
• Carolina Retina Center PA (0.4 miles)

Restaurants

• Sumter Cash & Carry (0.6 miles)
• Logan's Roadhouse (0.6 miles)
• IHOP (0.7 miles)
• Mon Cafe Japan (0.9 miles)
• Waffle House (0.9 miles)
• Arby's (1 miles)
• Five Guys Burgers & Fries (1.1 miles)

Transportation

• L A Leasing (1.3 miles)
• Sumter Airport (3.5 miles)
• Sumter Airport Commission (3.9 miles)

Places of Worship

• Destiny Praise Center (1.6 miles)
• First Church of the Nazarene (2.2 miles)
• Cccsumter (2.4 miles)
• New Salem Baptist Church (3.3 miles)
• Jehovah Witnesses West Cong (3.3 miles)
• Temple Baptist Church (3.4 miles)
• General Conference Of Seventh-Day Adventists (3.5 miles)

Theaters

• GTC Beacon Sumter Cinemas (1.7 miles)

Pharmacies

• Walgreens (1.9 miles)
• Sup Rx Pharmacy (2 miles)
• Walmart Pharmacy (2.2 miles)
• Colonial Pharmacy Rx (3.2 miles)
• Medical Court Pharmacy (3.3 miles)
• Piggly Wiggly Central (3.6 miles)
• Walmart Pharmacy (3.7 miles)

Hospitals

• Tuomey Regional Medical Center (3.2 miles)
• Tuomey Healthcare System (4.2 miles)