Brookdale Sumter

Pros

• The apartments at Brookdale Sumter were beautifully styled and provided a refreshing, home-like atmosphere.
• The staff was very informative, attentive, and willing to go above and beyond to help families settle in.
• Residents enjoyed various activities such as bingo, puzzles, and outings, contributing to a vibrant community feel.
• The facility was well-maintained, with spacious living areas and recently renovated decor that appealed to residents.
• Families appreciated the regular communication from the staff about their loved ones' well-being and activities.
• Many reviewers noted that their loved ones felt happy and comfortable in the caring environment provided by Brookdale Sumter.
• The meals offered were well-received, with healthy portions that residents enjoyed.
• Employees expressed pride in their work and dedication to providing high-quality care for the residents, emphasizing a family-like atmosphere.

Cons

• The food staff at Brookdale Sumter were not very friendly and did not seem to care about the residents' dietary needs.
• There have been issues with staffing shortages, causing delays in care and medication for residents.
• Some caregivers were reported to be rude and have mistreated residents, leading to concerns from family members.
• One review expressed dissatisfaction with the overall experience at Brookdale, indicating a desire to move their grandmother to a new community due to poor care.
• Communication regarding the status of activities during COVID-19 was uncertain, leaving families unsure of their loved ones' engagement.

Review

Brookdale Sumter has emerged as a prominent senior living facility, showcasing a blend of appealing aesthetics and responsive staff, according to numerous reviews from residents and their families. Many have commented on the beautifully styled apartments that evoke feelings of home, coupled with the facility's cleanliness and refreshing atmosphere. Staff members at Brookdale have consistently been described as friendly, helpful, and attentive—a sentiment echoed by both family members visiting residents and employees currently working there. The marketing director’s dedication to prospective clients stands out particularly; her proactive communication and exceptional service played a pivotal role in several families choosing Brookdale for their loved ones.

Family members often noted the facility's comprehensive amenities, which include dining services that resemble restaurant experiences. Reviews highlighted how residents receive meal options directly at their tables with attentive waitstaff. This commitment to quality food is complemented by a variety of activities available on site, such as bingo, puzzles, chess, music activities, and outings to local places like Walmart. These engaging offerings ensure that residents not only feel safe but also included in an enriching community environment that promotes socialization among peers.

Despite many positive experiences shared by residents' families about the care provided at Brookdale Sumter, there were stark contrasts in reviews regarding the quality of staffing services. While some hailed the everyday staff for being friendly and attentive, there were concerns over rudeness among caregiving personnel. One reviewer expressed disappointment about their grandmother's treatment due to perceived understaffing issues affecting care quality—highlighting incidents where medication was not administered on time and caregivers exhibited negative attitudes towards residents.

The transition phase for residents returning home after rehabilitation also received positive mentions. One family shared how its member benefited from occupational and physical therapy following a stroke while residing at Brookdale Sumter; they appreciated having ample space to move around during recovery efforts. This emphasis on rehabilitation processes indicates that Brookdale’s management invests effort into supporting health improvements before encouraging full transitions back into independent living.

Some individuals specifically emphasized the importance of reliable communication between families and staff members—a theme that seemed prevalent across various reviews. Families reported regular updates regarding their loved ones’ well-being and progress which fostered trust in the overall care received at the facility. With consistent phone calls informing family members about daily occurrences or sharing pictures during enjoyable moments further reinforced this connection between Brookdale’s team and those residing within its walls.

On balance, while most feedback surrounding Brookdale Sumter leaned toward highlighting its many strengths—such as caring staff interactions, spacious living quarters despite initial furnishings issues, excellent communication practices with families—there exists an undercurrent of concern regarding staffing adequacy that must be addressed to elevate overall experiences for all residents comprehensively. Ultimately this vibrant community seems well-suited for some seniors seeking nurturing environments but presents challenges for others who may encounter inconsistencies in care provision alongside staffing complexities needing resolution moving forward.

This area of Sumter, South Carolina, is a convenient and bustling hub for senior living. With several medical specialists and hospitals in close proximity, you can rest assured that your healthcare needs will be met promptly and efficiently. Additionally, there are a variety of restaurants nearby offering a range of dining options for when you don't feel like cooking. Transportation options are also readily available, making it easy to get around the area. The local theaters provide entertainment options, and places of worship offer spiritual support and community engagement. Overall, this area provides a well-rounded environment for seniors looking to settle down in Sumter.

Physicians

• Sumter Oral & Maxillofacial Surgery PA (0.1 miles)
• Carolina Diabetes & Kidney Center (0.2 miles)
• Sumter Medical Specialist (0.2 miles)
• Sumter Gastroenterology (0.2 miles)
• Carolina Retina Center PA (0.2 miles)
• The Urology Clinic (0.2 miles)
• Palmetto Adult Medicine (0.2 miles)

Restaurants

• Sumter Cash & Carry (0.4 miles)
• Logan's Roadhouse (0.5 miles)
• IHOP (0.5 miles)
• Waffle House (0.7 miles)
• Mon Cafe Japan (0.7 miles)
• Arby's (0.8 miles)
• Five Guys Burgers & Fries (0.9 miles)

Transportation

• L A Leasing (1.1 miles)
• Sumter Airport (3.5 miles)
• Sumter Airport Commission (3.9 miles)

Theaters

• GTC Beacon Sumter Cinemas (1.4 miles)

Pharmacies

• Walgreens (1.7 miles)
• Sup Rx Pharmacy (1.7 miles)
• Walmart Pharmacy (2 miles)
• Colonial Pharmacy Rx (3 miles)
• Medical Court Pharmacy (3.1 miles)
• Piggly Wiggly Central (3.4 miles)
• Walmart Pharmacy (3.5 miles)

Places of Worship

• Destiny Praise Center (1.7 miles)
• Cccsumter (2.2 miles)
• First Church of the Nazarene (2.4 miles)
• New Salem Baptist Church (3.1 miles)
• Jehovah Witnesses West Cong (3.2 miles)
• General Conference Of Seventh-Day Adventists (3.2 miles)
• Temple Baptist Church (3.3 miles)

Hospitals

• Tuomey Regional Medical Center (3 miles)
• Tuomey Healthcare System (3.9 miles)