Woodbridge of Spartanburg

Pros

• The staff members are always prompt in responding to any questions or concerns raised by the family.
• The residents enjoy three delicious and satisfying meals served daily at the facility.
• The activities director actively engages with the residents in various engaging and stimulating activities.

Cons

• The staff's communication with the family is consistently poor, as they give the same answer to any question asked.
• It is concerning that the staff often responds by stating they don't work in the same building, showing a lack of responsibility or accountability.
• The absence of the activities director in the memory care unit raises concerns about residents not being engaged in activities.
• There seems to be a lack of presence from the activities director, as they have not been seen engaging with residents for activities in the memory care unit.
• The repeated response from staff members indicating that they don't work here further contributes to a sense of poor communication and inadequate support.

Review

The overall communication with the staff at this particular facility has been consistently disappointing, as expressed in various reviews. Families and residents alike have encountered poor communication skills among the staff, leading to frustration and a lack of confidence in the care being provided. It appears that regardless of the question or concern posed by families, the staff members consistently provide the same unhelpful response: "I don't work here; I work in a different building." This repetitive answer adds to an already growing sense of disconnect between families and their loved ones' caregivers.

One area that seems to suffer greatly from this breakdown in communication is mealtime. Families have mentioned that there are supposed to be three meals served daily to residents; however, it is unclear whether these meals are consistently provided. The lack of clear information and confirmation regarding mealtimes potentially creates anxiety for both residents and their concerned family members. This issue further highlights the ongoing challenge of effective communication within this facility.

In addition to difficulties in communication, another significant concern expressed by reviewers is the apparent absence of an activities director specifically assigned to the memory care unit. Activities directors play a crucial role in engaging with residents, providing various activities tailored to their needs and interests. Unfortunately, families have noticed a distinct lack of presence from an activities director within this unit, leaving residents longing for more engagement and stimulation.

It is important for facilities like these to recognize that effective communication is paramount in delivering high-quality care for their residents. By addressing concerns promptly and providing clear answers with genuine empathy, trust can be rebuilt between staff and families. Additionally, ensuring consistent mealtimes and offering engaging activities can vastly improve residents' quality of life.

One possible solution for improving communication would be implementing regular meetings or check-ins between staff members and families. These meetings could serve as an opportunity for families to voice any concerns or questions they may have while also allowing staff members to gain valuable feedback on their performance. Transparency regarding meal schedules and the presence of an activities director could also be improved by providing families with detailed written information or even an online portal where schedules can be easily accessed.

Ultimately, it is crucial for this facility to acknowledge and address the concerns raised by families. By actively working on improving communication and ensuring residents receive the care they deserve, trust can be restored, creating a more positive and fulfilling experience for both residents and their loved ones.

This part of Spartanburg, South Carolina offers a convenient and diverse range of amenities for senior living. Within a short distance, you can find a variety of restaurants, including Hibachi Buffet & Grill and Chick-Fil-A, as well as pharmacies such as Walmart Pharmacy and CVS Pharmacy for easy access to medications. In terms of healthcare, there are several reputable physicians' offices and hospitals nearby, including Carolina Neurology and Mary Black Memorial Hospital. For relaxation and nature lovers, Hillcrest Park provides a tranquil setting for outdoor activities. Additionally, there are multiple places of worship like Westminster Presbyterian Church and Westside Baptist Church for spiritual guidance. Overall, this area offers a mix of services that cater to the needs and interests of seniors looking for a comfortable and convenient lifestyle in Spartanburg.

Restaurants

• Hibachi Buffet & Grill (0.8 miles)
• Wendy's (1 miles)
• McDonald's (1.1 miles)
• Chick-Fil-A (1.7 miles)
• Taco Bell (2 miles)
• Bruster's Real Ice Cream (2.1 miles)
• Monterrey Mexican Restaurant (2.2 miles)

Pharmacies

• Walmart Pharmacy (1.1 miles)
• Walgreens (2.2 miles)
• Shertech Compounding Pharmacy (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Ingles (3.4 miles)
• Ford's Drugs & Medical (3.9 miles)
• Ingles Market (3.9 miles)

Physicians

• Carolina Neurology (1.7 miles)
• Orthopaedic Associates PA (1.8 miles)
• Cardiology Consultants PA (1.8 miles)
• Spartanburg Neurological Center (1.8 miles)
• Carolina Family Physicians (1.8 miles)
• Greenville Hospital System University Medical Center (1.8 miles)
• Piedmont Internal Medicine - East (1.8 miles)

Cafes

• Panera Bread (1.8 miles)
• John's Cafe & Catering (2.2 miles)
• Starbucks (2.4 miles)
• Starbucks (3.2 miles)
• Starbucks (4.1 miles)
• Spill the Beans (4.4 miles)

Hospitals

• Mary Black Hospital North Wing Entrance (1.8 miles)
• Mary Black Memorial Hospital (1.9 miles)
• Mary Black Health System Emergency Room/Department (1.9 miles)
• Medical Group of the Carolinas - Woman's Clinic (2.9 miles)
• Spartanburg Surgery Center (4.3 miles)
• Spartanburg Regional Medical Center (4.5 miles)
• Spartanburg Regional Wound Center (4.6 miles)

Parks

• Hillcrest Park (2 miles)
• Cowpens Veterans Memorial Park (4.1 miles)

Places of Worship

• Westminster Presbyterian Church (2.4 miles)
• Westside Baptist Church (3.4 miles)
• First Presbyterian Church (4.1 miles)