Westminster Health & Rehab Center

Pros

• The husband enjoyed the food at Westminster Rehab, describing it as pretty good.
• All the aides and CNAs, as well as the nurses and staff, were regarded as very good by the husband.
• The nurses and CNAs demonstrated kindness and caring in their interactions with residents.
• Despite some rushed moments, the staff consistently went above and beyond in providing care for residents.
• The staff remained patient, supportive, and loving towards both the father and his family during difficult times.

Cons

• The facility is dated and lacks cheerful decor, with no pictures on the walls.
• Residents experience long wait times for call button responses, averaging 60 minutes or more.
• Meals are forgotten on multiple occasions, leading to unacceptable care experiences for residents.
• Staff are overwhelmed and under-resourced, resulting in inadequate care and delayed assistance for urgent needs.
• There are reports of improper staffing levels leading to chaos and the neglect of resident needs.
• Residents have experienced physical injuries and discomfort due to rough treatment and lack of proper care resources.
• Communication from management is lacking, as concerns raised by families go unanswered.
• Overall experiences described by family members indicate a high level of dissatisfaction with the quality of care provided at the facility.

Review

The reviews provided present a stark contrast in experiences relating to care facilities, particularly regarding patient treatment, staff responsiveness, and overall quality of care. Many reviewers expressed deep dissatisfaction with the service and conditions at various rehabilitation centers, while a few shared positive encounters. This article aims to synthesize these sentiments into a cohesive narrative that reflects both the alarming issues facing some facilities and the commendable efforts of others.

One of the most significant complaints across several reviews is the inadequate staffing levels and slow response times to patient needs. Multiple users indicated that call buttons often went unanswered for lengthy periods?averaging over an hour in some cases. For instance, one reviewer lamented their mother-in-law?s experience where she would wait excessively long for help when needing assistance or meals. On two separate occasions, her meals were forgotten altogether, leading to frustration and concern not only regarding food but also about general oversight in care provisions.

Another heart-wrenching account detailed a 100-year-old father placed in respite care after transitioning to hospice. His family felt immediate regret as he waited for food without any staff responding to his call button for over twenty minutes. When help was eventually sought by family members, they were met with excuses; activity staff stated that all personnel were engrossed in helping other patients eat. Such neglect raises critical questions about prioritization of care within such facilities and poses serious safety risks, particularly when dealing with elderly patients who may be at heightened risk of falls or other accidents.

While several reviews highlighted glaring deficiencies in patient care?including a lack of needed supplies like blankets and appropriate medical equipment?there were mentions of compassionate staff members working under untenable conditions. One nurse reportedly cried out of frustration due to management's decision-making processes which seemed focused on profit margins rather than patient safety or adequate staffing levels. Reportedly, management had made cuts that left nurses overwhelmed and unable to provide the level of attention necessary for optimal patient care.

In stark contrast to the aforementioned themes of neglect are positive accounts from individuals who experienced satisfactory care at Westminster Rehab. Reviewers noted that staff members displayed kindness, attentiveness, and professionalism throughout their loved ones' stays. These positive experiences highlighted competent nursing staff who went above and beyond despite being stretched thin at times. Family members described how caregivers remained patient even under challenging circumstances involving agitated patients nearing end-of-life stages.

Ultimately, while some facilities boast skilled professionals dedicated to providing quality care amidst daunting challenges such as high turnover rates or insufficient resources, many others reveal an alarming trend towards neglectful practices that compromise resident wellbeing. Reports surfaced detailing physical repercussions faced by patients due to rough handling during rehabilitation processes as well as careless treatment leading to injuries like pressure ulcers?issues that are unforgivable within any healthcare context.

In summary, this collection of reviews illustrates significant disparities between different rehabilitation facilities? approaches toward patient care. It is crucial for families seeking long-term or short-term rehabilitation services to thoroughly investigate potential options before entrusting them with their loved ones? health and wellbeing. The unfortunate tales serve as poignant reminders that while there exists a group of dedicated professionals committed to exemplary healthcare delivery, systemic issues prevalent within certain institutions can lead to disastrous outcomes if left unaddressed.

Pharmacies

• Carolina Pharmacy (0.5 miles)
• Palmetto Family Pharmacy (0.6 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (1.6 miles)
• Harris Teeter Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (1.1 miles)
• Starbucks (2.7 miles)
• Panera Bread (6.3 miles)
• Starbucks (6.3 miles)
• Gateway Canteen (7.7 miles)
• Chatty Cathy s Coffeehouse (9.7 miles)

Restaurants

• Hobo's Burgers Shakes & Brews Rock Hill (0.7 miles)
• El Cancun Mexican Restaurant (0.7 miles)
• Chicken Salad Chick (0.9 miles)
• Burgers & Barley (0.9 miles)
• Legal Remedy Brewing (1.6 miles)
• Fatz (1.9 miles)
• The Flipside Restaurant (1.9 miles)

Physicians

• Rock Hill Family Practice (0.8 miles)
• Piedmont Wound Care Center (1 miles)
• Rock Hill Pediatric Associates (1 miles)
• Rock Hill Primary Care (1 miles)
• Rock Hill Pediatrics (1 miles)
• Retina Institute of the Carolinas (1 miles)
• Sunshine Pediatrics (1 miles)

Hospitals

• ICU Piedmont Hospital (1.4 miles)
• Piedmont Medical Center (1.4 miles)
• Piedmont Hospital Emergency Room (1.4 miles)
• Amisub of South Carolina (1.4 miles)

Parks

• Glencairn Garden (1.4 miles)
• Rock Hill Fountain Park (2 miles)
• River Park (4.1 miles)
• Catawba River/Fort Mill Access Area (5 miles)
• Windjammer Park (6 miles)
• Bridgemill Park (9.2 miles)

Places of Worship

• The Body (1.7 miles)
• Elevation Church - Riverwalk (3.2 miles)
• Crawford Road Church Of Christ (3.6 miles)
• Grace Community United Methodist Church (8.3 miles)
• Morningstar Fellowship Church (9.9 miles)

Theaters

• Regal Manchester - Rock Hill (2.9 miles)