Ebenezer Nursing Home Inc

Pros

• Kathleen is described as super sweet and patient, making visitors feel welcome and arranging multiple tours to accommodate their needs.
• Geoff is kind, thoughtful in his presentation, and knowledgeable about the facility.
• The staff greet visitors and make family members feel welcomed and special.
• The facility is regarded as one of the best assisted living facilities in Rock Hill, with a consistently clean environment and great staff.
• A family member and a patient who stayed for respite enjoyed their experience at the facility.
• The staff are friendly and helpful, answering questions and putting visitors at ease.
• Ann Campbell is praised for her gift of communication and caring, providing helpful information and support without a salesy feel.
• Residents enjoy activities and friendships at BE, and caregivers are appreciated for their hard work and going above and beyond.
• The facility is described as wonderful during a resident's 18-month stay.

Cons

• The reviewer says to stay far away from the facility.
• The director is incompetent.
• The facility is secretly run by an incredibly incompetent Medical Director who is actually an LPN.
• The food is swill.
• The staff are rude and surly.
• Prices start at roughly $5000 per month.
• For that price, residents get an empty room and bad food.
• Literally everything else is an upcharge.

Review

The collection of reviews paints a portrait of BE in Rock Hill as a facility that evokes both warm praise and sharp critique. On one hand, several readers describe a welcoming atmosphere created by attentive admissions staff, thoughtful tours, and a sense that people there genuinely care for residents. They note that Kathleen comes across as "super sweet and patient," going out of her way to make families feel at home, even arranging multiple tours so relatives could be sure of their decision. Geoff is also commended for his kindness and his depth of knowledge about the facility, helping families feel confident about what BE has to offer. In these accounts, the welcome feels personal, and the staff's readiness to answer questions and guide families through the process stands out.

In the same breath, however, there are clear, strong criticisms that center on management and value. Some reviewers go so far as to say to stay away, describing the Director as incompetent and implying that the Medical Director - though described as a physician in title - operates in ways that some find questionable, even calling the role "incredibly incompetent" and noting the person is "actually an LPN." These opinions are paired with pointed remarks about the day-to-day experience: food described as "swill," staff characterized as rude and surly, and a pricing model that shocks with its implied upsells. The complaint that "prices start at roughly $5000/month" and that "for that you get an empty room and bad food" echoes across several lines, followed by the assertion that "literally everything else is an up charge." It's a stark contrast to the higher praise, and it frames BE in Rock Hill as a place where cost and perceived quality do not always align in the eyes of some residents and families.

Amid the controversy, positive on-the-ground experiences persist. A number of reviewers speak to clean facilities and a generally friendly, helpful staff. Statements like "one of the BEST Assisted Living Facilities in Rock Hill" and "the facility is always clean and the staff is great" appear paired with notes about respite stays that were worthwhile. In these voices, families felt reassured by the atmosphere and the level of care, even if there were concerns elsewhere. Some reviewers reference their own loved ones' comfort and the sense of security they gained from staff interactions, which reinforces that BE can be a comforting and supportive environment for many residents and families.

There is also a strong emphasis on the care team's willingness to engage and support families during difficult times. One lengthy testimonial about Ann Campbell - a sales specialist - describes her as exceptionally helpful and caring. The reviewer emphasizes that Ann's approach never felt like a hard sell; instead, she maintained consistent, compassionate communication, checking in during a stressful period long before in-person tours or moves were possible due to COVID. This sentiment underscores a broader theme found in several entries: when a staff member takes time to listen, answer questions thoughtfully, and provide practical information, families feel seen and supported, even when the overall experience includes frustrations about cost or management.

Personal anecdotes round out the portrait with warmth. A family member who moved their mom to BE for a period - and then chose to move her back to Indiana - recounts how Ann Campbell's ongoing outreach and guidance helped them through a challenging decision-making process. The language used is deeply appreciative, highlighting a sense of partnership rather than pressure. And another line simply states, "My mom was there for 18 months. They were wonderful," offering a succinct, heartfelt counterpoint to the more pointed criticisms elsewhere. These mixed experiences illustrate that BE can be a beacon of caring for some families while proving frustrating or lacking for others.

Taken together, the reviews present BE as a facility with a strong human edge in some areas - especially in admissions support, personal warmth from certain staff members, and a clean, well-maintained physical environment - while inviting scrutiny in others - particularly around leadership performance, cost structure, and the consistency of day-to-day experiences. For families seeking a community with a responsive, personable admissions team and dependable caregivers who can help them navigate difficult times, BE can be a reassuring choice. For those prioritizing transparent management, predictable pricing, and uniform quality across all shifts, the reflections suggest a more cautious approach. In the end, BE appears to be a place where individual interactions and personal relationships heavily color the impression, producing a spectrum of experiences from deeply positive to seriously critical.

This area of Rock Hill, South Carolina, is a vibrant and convenient location for senior living. With multiple physicians, pharmacies, and hospitals within close proximity, residents have easy access to medical care. In addition, there are various restaurants offering a variety of cuisines, cafes for socializing or enjoying a cup of coffee, and parks for outdoor recreation and relaxation. Places of worship are also nearby for spiritual fulfillment. The Regal Manchester theater provides entertainment options for residents looking to catch a movie. Overall, this neighborhood offers a great balance of healthcare services, dining options, recreational activities, and community resources for seniors looking to settle in the area.

Physicians

• Rock Hill Family Practice (0.2 miles)
• Rock Hill Pediatrics (0.4 miles)
• Rock Hill Pediatric Associates (0.5 miles)
• Piedmont Wound Care Center (0.5 miles)
• Digestive Disease Associates (0.5 miles)
• Southeast Pulmonary & Critical Care (0.5 miles)
• The Palmetto Skin & Laser Center (0.6 miles)

Restaurants

• Burgers & Barley (0.6 miles)
• Hobo's Burgers Shakes & Brews Rock Hill (0.7 miles)
• Chicken Salad Chick (1 miles)
• Fatz (1.2 miles)
• McDonald's (1.3 miles)
• El Cancun Mexican Restaurant (1.4 miles)
• Legal Remedy Brewing (1.6 miles)

Pharmacies

• Palmetto Family Pharmacy (0.6 miles)
• Walgreens (0.6 miles)
• Carolina Pharmacy (0.7 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.9 miles)
• Harris Teeter Pharmacy (2 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (0.7 miles)
• Starbucks (3.4 miles)
• Starbucks (6.8 miles)
• Panera Bread (6.9 miles)
• Gateway Canteen (8.3 miles)

Hospitals

• Amisub of South Carolina (0.8 miles)
• Piedmont Medical Center (0.8 miles)
• ICU Piedmont Hospital (0.8 miles)
• Piedmont Hospital Emergency Room (0.8 miles)

Places of Worship

• The Body (1.3 miles)
• Crawford Road Church Of Christ (3.1 miles)
• Elevation Church - Riverwalk (3.9 miles)
• Grace Community United Methodist Church (8.7 miles)

Parks

• Glencairn Garden (1.6 miles)
• Rock Hill Fountain Park (2 miles)
• River Park (4.8 miles)
• Catawba River/Fort Mill Access Area (5.4 miles)
• Windjammer Park (6.2 miles)
• Bridgemill Park (9.9 miles)

Theaters

• Regal Manchester - Rock Hill (3.5 miles)