Spring Arbor

Pros

• The staff at Chandler Place Assisted Living and Memory Care is kind and patient, striving to assist residents with their needs.
• Kelly, the sales and marketing director, is praised for her excellent communication skills and thought-provoking questions about long-term care.
• The facility is clean, well-maintained, and provides a warm and pleasant atmosphere for residents.
• Residents appear happy, and there are various activities available that encourage social interaction among them.
• The chef is personable and interested in fine-tuning meals to meet residents' preferences, contributing to a positive dining experience.
• Family members found the outdoor space well-kept and the rooms spacious and comfortable during their tours.
• Overall impressions of Chandler Place include being a nice community where staff members are generally ready to listen and assist families with their loved ones' needs.

Cons

• The staff often seemed understaffed and uninterested in providing adequate care for residents.
• Communication with family members was lacking, sometimes resulting in important information about the residents not being shared timely.
• Residents experienced neglect, such as missing medications and poor living conditions, including trash accumulation and unsanitary situations.
• Some staff members were reported to be rude or unfriendly towards visitors.
• The facility did not consistently follow through on promised services or requests from family members regarding maintenance and care.
• The overall atmosphere of the facility felt dark and unwelcoming for some visitors, leading to discomfort among potential residents.
• There were serious concerns regarding safety, as some residents managed to escape unnoticed by the staff.
• Experiences of personalized care varied greatly, with many feeling that their loved ones were treated as an afterthought rather than individuals with specific needs.

Review

Chandler Place Assisted Living and Memory Care serves as a focal point for varying experiences among families who have sought care for their loved ones. The reviews reveal a complex landscape of satisfaction, disappointment, and the ongoing challenges that accompany such facilities. Some families glowingly describe the environment at Chandler Place, praising its cleanliness and welcoming atmosphere. They highlight the staff’s kindness, attentiveness to residents' needs, and the various amenities available to make life enjoyable for the elderly. Among these amenities are an on-site hairdresser, care services for nails and feet, nutritious meals, and a variety of social activities designed to encourage interaction among residents.

For some families, like those whose loved ones reported positive experiences, the transition from independent living to assisted living was seamless. Residents seemed content, engaged in activities such as outings to local restaurants or participating in games within the facility's well-kept outdoor spaces. The attentive staff was noted during tours; they asked thoughtful questions regarding long-term care plans and appeared genuinely interested in tailoring each resident's experience to meet their specific needs. Notably, residents were seen enjoying meals and recreational activities within a clean setting filled with cheerful interactions.

However, contrasting accounts reveal a starkly different reality for others who have experienced severe dissatisfaction with Chandler Place's services. Some family members expressed horror at the level of care their loved ones received after transitioning into memory care units. Instances of poor oversight led to physical injuries that required surgery; this fueled frustration toward staff who failed to communicate effectively about changes in health status or incidents as they occurred. Instead of fostering an environment where residents could thrive under supervision and support, some relatives felt their loved ones slipped through the cracks due to inadequate staffing levels or insufficient training among team members.

Families also voiced concerns about cleanliness and overall maintenance within individual rooms. Reports included trash accumulation in personal spaces and unkempt linens that contributed to unpleasant odors throughout units—a glaring contrast to other reviews emphasizing tidiness elsewhere in the facility. Additionally, instances where necessary medical treatments were mishandled caused alarm among relatives reliant on staff adherence to medication schedules. Such issues exacerbate anxiety over appropriate oversight when family members cannot be there daily.

Communication breakdowns further complicated relationships between families and management at Chandler Place; several reviewers noted instances where significant developments—such as deteriorating health situations—were not promptly communicated by staff until after bills had been incurred from hospital visits initiated without notification. Such actions left families feeling frustrated and neglected during what should be supportive transitions into assisted living environments tailored for individuals requiring specialized assistance.

In conclusion, while many aspects of Chandler Place Assisted Living and Memory Care offer promise toward creating an engaging home-like environment for seniors—a sentiment echoed by glowing testimonials—it is essential for prospective residents’ families to critically evaluate feedback from all sources regarding care quality consistently delivered within these walls. Acknowledging both commendations alongside serious criticisms paints an accurate portrayal of what one can expect while navigating this critical stage in life for elderly family members—the hope being that constructive feedback may inspire improvements leading future residents toward enhanced levels of support backed by genuine compassion amidst inevitable challenges presented by aging care needs.

This area of Rock Hill, South Carolina, offers a convenient and diverse range of amenities for seniors looking to settle in a vibrant community. With a variety of dining options such as Chicken Salad Chick, El Cancun Mexican Restaurant, and Hobo's Burgers Shakes & Brews, residents can enjoy delicious meals close to home. Access to healthcare is also readily available with Rock Hill Primary Care and the Retina Institute of the Carolinas nearby. For those who enjoy cafes, there are several Starbucks locations within a short distance for leisurely coffee breaks. Additionally, pharmacies like CVS Pharmacy and Walgreens are easily accessible for medication needs. Nearby hospitals include ICU Piedmont Hospital and Piedmont Medical Center for any medical emergencies. Places of worship such as The Body and Elevation Church provide spiritual fulfillment, while parks like Glencairn Garden offer opportunities for outdoor recreation and relaxation. Overall, this area provides a well-rounded environment that caters to the needs and preferences of seniors looking to enjoy their golden years in Rock Hill.

Restaurants

• Chicken Salad Chick (0.1 miles)
• El Cancun Mexican Restaurant (1.2 miles)
• Hobo's Burgers Shakes & Brews Rock Hill (1.4 miles)
• Burgers & Barley (1.5 miles)
• Fatz (1.7 miles)
• McDonald's (1.8 miles)
• McDonald's (1.9 miles)

Physicians

• Rock Hill Primary Care (0.6 miles)
• Retina Institute of the Carolinas (0.6 miles)
• Sunshine Pediatrics (0.6 miles)
• Ace Medical Group (0.6 miles)
• Piedmont Wound Care Center (0.8 miles)
• Rock Hill GYN & OB Associates (0.9 miles)
• Rock Hill Pediatric Associates (0.9 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (1.3 miles)
• Starbucks (2.6 miles)
• Starbucks (5.9 miles)
• Panera Bread (5.9 miles)
• Gateway Canteen (7.4 miles)
• Chatty Cathy s Coffeehouse (9.5 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Harris Teeter Pharmacy (1 miles)
• Carolina Pharmacy (1.3 miles)
• Palmetto Family Pharmacy (1.3 miles)
• Walgreens (1.3 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.8 miles)

Hospitals

• ICU Piedmont Hospital (1.1 miles)
• Piedmont Medical Center (1.1 miles)
• Piedmont Hospital Emergency Room (1.1 miles)
• Amisub of South Carolina (1.2 miles)

Places of Worship

• The Body (1.1 miles)
• Elevation Church - Riverwalk (3.3 miles)
• Crawford Road Church Of Christ (4.1 miles)
• Grace Community United Methodist Church (7.8 miles)
• Morningstar Fellowship Church (9.6 miles)

Parks

• Glencairn Garden (2.2 miles)
• Rock Hill Fountain Park (2.7 miles)
• Catawba River/Fort Mill Access Area (4.4 miles)
• River Park (4.5 miles)
• Windjammer Park (5.3 miles)
• Bridgemill Park (9.4 miles)

Theaters

• Regal Manchester - Rock Hill (3.4 miles)