4026 Moore Duncan Highway, Moore, SC 29369
For more information about senior living options: (866) 208-4318
Overall Review of Midway Residential Care Facility 5
Pros
They do a fantastic job caring for their family member, even in difficult circumstances.- The staff are extremely friendly and appreciative toward residents.
- The facility is loved, with a clean environment and friendly people.
- Reviewers would recommend it for a loved one.
Cons
They have been trying for two weeks to speak with someone on the phone, and no one will answer. - They described the place where their son was placed as having a dangerous environment and no scenery, being too close to an ABC store, and they plan to remove their son because they feel the facility only wants money.
Review
Midway Residential Care Facility 5 in Moore, SC is best suited for families seeking a small, home-like setting where daily assistance is delivered with warmth and familiarity. This venue tends to work for residents who prize steady, personal attention over glossy amenities or high medical acuity. The community appears to thrive on interpersonal warmth, with caregivers who stay connected to residents and families, and with a recognizable sense of routine that many families value when a loved one needs daily support but not intensive clinical care. In short, it is a practical fit for households prioritizing companionship, a comfortable environment, and a staff that feels like a familiar extended family.
That said, there are clear caveats worth considering before choosing Midway. Families needing dependable administrative responsiveness or transparent, proactive communication should evaluate alternatives. A recurring thread in the feedback points to inconsistent phone access and administrative reachability, which can complicate urgent updates or questions. For loved ones who require robust 24/7 nursing oversight, highly structured programs, or specialized memory care, larger, more regulated facilities with formal escalation procedures may be a better match. Those who want precise, data-driven disclosures about pricing, services, and staffing should compare firmer options elsewhere.
On the upside, the strongest positives center on people and culture. Several reviews emphasize that the staff are genuinely friendly, appreciative, and welcoming to visitors. The long-term commitment of caregivers, evidenced by stories of family members being cared for over years, suggests a stable team that can cultivate trust and predictable routines. Donors and larger community involvement also signal a respectful, resident-centered atmosphere where residents feel valued and supported. A clean, well-maintained floor and a warm, homelike vibe reinforce the sense that this is a place where residents can settle in comfortably and feel at home.
However, the decisive negatives cannot be dismissed. At least one account describes a dangerous or unsafe-feeling environment and a troubling proximity to potentially risky community elements, which raises legitimate concerns about resident safety and the effectiveness of oversight. Another review charges the facility with prioritizing money over resident well-being, underscoring the risk families feel when financial concerns seem to eclipse care quality. The combination of a difficult communication climate and safety questions creates a meaningful red flag for families who must balance affection and trust with verification and risk management.
The key pros can offset some of these concerns when approached with a clear plan. In intimate, small facilities, attentive staff often deliver earlier recognition of needs, quicker responsiveness, and a continuity of care that larger centers sometimes struggle to maintain. If the loved one thrives on social contact and consistent, familiar faces, the advantages of a tight-knit team and a home-like setting can outweigh less reliable administrative channels, provided there is a concrete process to improve communication (scheduled updates, in-person visits, or a designated contact). The demonstrated generosity of the community and the clean, welcoming environment further support daily life, helping residents feel comfortable, engaged, and less isolated.
The bottom line is to proceed with purposeful diligence. Plan an in-person tour and insist on meeting the administrator and key caregivers to gauge responsiveness firsthand. Request a detailed, written care plan that outlines daily schedules, activities, medical oversight, emergency procedures, and staffing ratios. Verify licensing status, recent survey results, and any open deficiencies with the state or local aging services office. Speak to current residents and families about communication practices and safety perceptions. If the facility cannot provide concrete assurances in these areas, or if safety and transparency remain uncertain, families should confidently explore alternatives such as larger assisted living communities with stronger oversight or specialized memory care options. For households prioritizing a warm, community-centered living environment and willing to negotiate some administrative gaps, Midway Residential Care Facility 5 can still be a solid choice, but only after thorough vetting and clearly defined expectations.
12 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Greenville-Spartanburg (9 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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