Mills Rest Home

Pros

• McLeod Home Health Physical Therapy delivered a great in-home experience after surgery.
• Jay was awesome in teaching the patient what to do for a successful recovery.
• Jay helped the patient learn how to manage daily living within the restrictions.
• The patient couldn't have achieved recovery without Jay and was very thankful.

Cons

• The service was uncaring and unprofessional.
• The mother was discharged without any explanation.
• The therapist conducted an evaluation, promised to return, but never came back and gave no explanation.
• The service appears to care more about insurance than about compassionate care.
• They were informed that services could not be rendered due to limited staffing on the start day.

Review

There are stories from patients that reflect a wide spectrum of experiences with McLeod Home Health Physical Therapy, ranging from high praise for hands-on, compassionate care to serious concerns about communication and reliability. On the positive side, one patient recounts a home-visit experience after surgery that made a tangible difference in recovery. The emphasis is on personalized instruction, practical guidance, and a sense of being supported in the comfort of home rather than in a clinical setting. The therapist, named Jay in the account, arrived with a patient-centered approach that focused on teaching essential skills for daily living while respecting the restrictions that come with post-surgical recovery. This caregiver took time to demonstrate techniques, explain how to perform activities safely, and ensure the patient understood how to manage day-to-day tasks within the limits of mobility and healing. The outcome, as described, felt transformative: the patient appreciated not only the technical guidance but also the reassurance and clear plan that would help them regain independence. The sentiment is one of gratitude for having a professional who could translate rehabilitation into real-world, practical steps that could be repeated safely at home.

In that account, the key strengths are the therapist's ability to tailor the rehabilitation to the home environment and to the patient's evolving needs. The emphasis is on practical independence - knowing how to perform everyday activities safely, adapting routines to accommodate restrictions, and building confidence to manage life after surgery. The narrative portrays a collaborative dynamic: the therapist teaches, the patient demonstrates understanding, and the overall result is a clearer path to recovery. The appreciation centers on the sense that recovery was made more feasible because the home setup allowed for direct, hands-on guidance rather than impersonal, clinical instructions. There is a sense of partnership in pursuing a successful outcome, with the patient feeling supported and equipped to continue the work outside the therapy sessions. In short, this experience framed the therapy as not just treatment but as a meaningful contribution to regaining daily autonomy.

By contrast, another perspective reveals a troubling experience that stands in stark opposition to the first. This account describes what they perceived as the worst, uncaring, and unprofessional home health service they had ever encountered. The mother in this story was discharged without any explanation, leaving family members baffled and concerned about the next steps. An initial evaluation was conducted by a physical therapist who indicated that more visits would follow, but those promised visits never materialized, and again, there was no communication to explain why. The absence of follow-through left the family not only disappointed but also anxious about the continuity and quality of care their mother deserved. The reviewer emphasizes that compassionate, reliable service should be the standard, especially when caring for a loved one who may be fragile or in need of consistent support.

A central grievance in this account centers on communication and reliability. The family suggests that the service appeared to be more focused on insurance or administrative constraints than on the patient's well-being. The lack of explanations for discharge or delays, and the failure to return for promised follow-up visits, contribute to a perception of neglect and a breakdown in professional responsibility. The tone conveys heartfelt disappointment in being left without clear information about why services could not be rendered, particularly on the day when services were expected to start. The frustration is compounded by the feeling that limited staffing was used as an excuse rather than a transparent, patient-centered explanation. In this view, the human element - the patience, the explanation, the consistency - seems to have been sacrificed in favor of logistical or administrative limitations.

Taken together, these two perspectives illuminate a broad spectrum of experiences within the same organization. On one end is a narrative of effective, empathetic, and practical therapy that translates into real-world improvements in a patient's ability to live at home. The therapist's guidance is described as clear, actionable, and supportive, empowering the patient to take control of daily tasks and recover with confidence. On the other end is a narrative of disconnection, poor communication, and perceived prioritization of administrative considerations over patient care. The discrepancy highlights how critical reliable communication, consistent scheduling, and transparent explanations are to the patient and family experience, especially when someone you love is navigating recovery.

These contrasting accounts underscore an important message for home health services: the quality of care is not merely about clinical technique, but also about how care is coordinated, communicated, and delivered in the patient's own environment. When therapists show up with expertise, empathy, and a readiness to adapt to home circumstances, patients can experience meaningful progress and a sense of security. Conversely, when explanations are missing, promises go unfulfilled, and staffing issues translate into gaps in service, families can feel abandoned at a vulnerable moment. A commitment to clear communication, dependable scheduling, and transparent reasons for any changes is essential to cultivate trust and ensure that every patient feels heard, respected, and supported throughout the recovery journey.

This area of Florence, South Carolina offers easy access to several hospitals, making it convenient for any medical needs. There are also a variety of restaurants nearby, including Venus Pancake House and El Agave Mexican Restaurant, providing plenty of dining options. For healthcare services, there are several physicians' offices in close proximity, such as Regional Health & Testing Center and Florence Orthopedic Associates Pa. Additionally, the area features parks like Florence Veterans Park and Timrod Park for outdoor recreation. Pharmacies like Longs Drugs and Walgreens are conveniently located for medication needs. Public transportation is easily accessible through Amtrak, and entertainment options include Julia 4 Cinema. Places of worship like Highland Park United Methodist Church offer spiritual support in the community. Overall, this area provides a mix of amenities that may appeal to seniors looking for a comfortable living environment with essential services nearby.

Hospitals

• McLeod Regional Medical Center (0.1 miles)
• Hospice Mcleod (0.1 miles)
• Palmetto Pee Dee Behavioral Health (0.2 miles)
• Carolinas Rehabilitation Hospital (0.7 miles)
• Regency Hospital Of Florence (0.7 miles)
• Regency Hospital (0.7 miles)
• Emergency Department, McLeod Children s Hospital (0.9 miles)

Restaurants

• Venus Pancake House (0.1 miles)
• Long Grain Cafe (0.3 miles)
• Town House Drive-In Restaurant (0.3 miles)
• El Agave Mexican Restaurant (0.4 miles)
• Victor's Bistro (0.4 miles)
• Wendy's (0.7 miles)
• Papa John's Pizza (0.8 miles)

Physicians

• Regional Health & Testing Center (0.1 miles)
• Stokes Regional Eye Center, P.A. (0.2 miles)
• Lifetime Hearing Services, Inc (0.2 miles)
• Florence Orthopedic Associates Pa (0.3 miles)
• Harrington Vision Center (0.3 miles)
• Dr. William N. Boulware, MD, FACP (0.4 miles)
• Internal Medicine Specialists of Florence (0.4 miles)

Parks

• Florence Veterans Park (0.3 miles)
• Timrod Park (0.6 miles)
• Lucas Park (1 miles)

Pharmacies

• Longs Drugs (0.5 miles)
• Nobles, Meredith Hopehealth (0.5 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (0.8 miles)
• Pharmacy Express (1 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.5 miles)

Transportation

• Amtrak (0.9 miles)

Theaters

• Julia 4 Cinema (1.3 miles)

Places of Worship

• Highland Park United Methodist Church (2.2 miles)

Cafes

• Starbucks (2.7 miles)