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Heritage Home-Florence Inc in Florence, SC

Heritage Home-Florence Inc is an assisted living community in Florence, SC.

Information last verified:

515 Warley St, Florence, SC 29501

To contact a resident: (843) 662-4573

For more information about senior living options: (866) 208-4318

3.5 from 34 reviews
5 stars
18
4 stars
3
3 stars
2
2 stars
1
1 stars
10

Overall Review of Heritage Home-Florence Inc

common 8 reviews mention this

Staff kindness and attentiveness

Residents and families often describe staff as welcoming, kind, and attentive.

Multiple reviews praise staff for being friendly and helpful, with caregivers who know what residents need. Families also mention warm, patient interactions during admissions and everyday visits, including help with understanding medications and care routines. A recurring sentiment is that residents are treated with dignity and that families feel supported while their loved one is there.

caveat 5 reviews mention this

Care safety and monitoring concerns

Several reviews raise serious concerns about care safety and oversight.

Some negative reviews describe breakdowns in daily care, including an injury during a transfer/changing and a failure to monitor blood sugar closely enough to prevent a diabetic emergency. Others mention safety and responsiveness problems such as missing side rails, delayed support from staff, and neglect after medical issues. Together, these comments point to inconsistent safety practices that families say should be investigated thoroughly before choosing the community.

caveat 2 reviews mention this

Management communication feels unreliable

A couple of reviews describe communication and management responsiveness as unreliable.

One review criticizes the general manager for being difficult to reach and for alleged misstatements about facility decisions affecting residents’ items and documentation. Another review says attempts to contact the director went unanswered, even after a concern about a room change that the resident’s family says was agreed to. In these accounts, the issue is less about daily care and more about follow-through from leadership.

caveat 2 reviews mention this

Cleanliness varies on-site

Residents and visitors describe mixed experiences with cleanliness and sanitation.

On one hand, a review says the client was clean and well groomed. On the other, a negative review reports seeing rats around a bird feeder area, calling it unsafe and unsanitary. Taken together, cleanliness appears inconsistent across different observations.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Types of Care

  • Assisted Living Assisted Living

Amenities

  • Activities on-site Activities on-site
  • Devotional services off-site Devotional services off-site
  • Indoor common areas Indoor common areas

Transportation

  • Florence Regional (3 miles away) Florence Regional (3 miles away)

Care Services

  • Ambulatory care Ambulatory care
  • Diabetic care Diabetic care

Dining

  • Meals provided Meals provided

Activities

  • Activities on-site Activities on-site
  • Devotional activities offsite Devotional activities offsite

Nearby Places of Interest

Physicians

  • Internal Medicine Specialists of Florence (0.3 miles)
  • Windham Gynecology (0.3 miles)
  • Dr. William N. Boulware, MD, FACP (0.3 miles)
  • Lifetime Hearing Services, Inc (0.3 miles)
  • Pee Dee Radiology Group (0.3 miles)
  • Regional Health & Testing Center (0.3 miles)
  • Florence Orthopedic Associates Pa (0.5 miles)

Parks

  • Timrod Park (0.3 miles)
  • Lucas Park (0.5 miles)
  • Florence Veterans Park (0.7 miles)

Restaurants

  • Venus Pancake House (0.3 miles)
  • Long Grain Cafe (0.4 miles)
  • Town House Drive-In Restaurant (0.5 miles)
  • Wendy's (0.5 miles)
  • Papa John's Pizza (0.5 miles)
  • Da Massimo Ristorante Italiano (0.6 miles)
  • Victor's Bistro (0.7 miles)

Hospitals

  • McLeod Regional Medical Center (0.4 miles)
  • Palmetto Pee Dee Behavioral Health (0.4 miles)
  • Hospice Mcleod (0.4 miles)
  • Carolinas Rehabilitation Hospital (0.6 miles)
  • Regency Hospital (0.6 miles)
  • Regency Hospital Of Florence (0.6 miles)
  • Emergency Department, McLeod Children s Hospital (1.2 miles)

Pharmacies

  • CVS Pharmacy (0.5 miles)
  • Walgreens (0.6 miles)
  • Longs Drugs (0.9 miles)
  • Nobles, Meredith Hopehealth (1 miles)
  • Pharmacy Express (1.2 miles)
  • CVS Pharmacy (2.2 miles)
  • Walgreens (2.2 miles)

Theaters

  • Julia 4 Cinema (1 miles)

Transportation

  • Amtrak (1.2 miles)

Places of Worship

  • Highland Park United Methodist Church (1.8 miles)

Cafes

  • Starbucks (2.4 miles)
  • Bean Bar (2.7 miles)

Frequently Asked Questions

Where is Heritage Home-Florence Inc?

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