313 Warley Street, Florence, SC 29501
For more information about senior living options: (844) 490-3973
Souheil seems to be a very nice gentleman who listens to residents and families. The staff is very attentive, friendly and supportive. The people that work there are amazing. They care for their residents extremely well and are loving and caring. Heritage Home residents are happy, well cared for, and consider it home. The staff there treated her and the family with dignity and compassion. It is an excellent place to be, with top care for loved ones. The facility is a pleasant place to work.
The staff allowed the aunt to fall out of bed and left her on the floor until the EMTs arrived. It took five EMTs to get her off the floor, indicating severe neglect. She has a knot the size of a golf ball on her head and face and fractured her spine. The reviewer questions why there was only one person changing her in the first place. The new general manager is dishonest and deceptive, not approachable, and does not return calls. She insisted the refrigerator be removed due to supposed DHEC regulations, which the reviewer says is a lie. There have been no financial statements since October 2024 under the new management. The nurses have bad attitudes and the food is poor. A night staff member removed and hid her call button, leaving her unable to call for help. The bed had no side rails and staff claimed they would be extra and unavailable, compromising safety. The facility contributed to dehydration, leading to a hospital transfer. Rats were seen on a wing, indicating unsafe and unsanitary conditions. The grandmother died within 24 hours of arrival due to no one monitoring her blood sugar.Victorian Home in Florence, SC is best suited for families who live nearby and want a facility that can feel like home when the staff are consistent, attentive, and genuinely engaged. The clearest value here comes from proximity and the potential for a personal, familiar care dynamic when the team is reliable. For a resident who can be benefited by regular family presence and frequent oversight, this community can deliver moments of genuine warmth and individualized attention. The right resident will respond to a home-like atmosphere, to caregivers who know their routine, and to a setting where visits happen often enough to notice and redirect care as needed.
That said, this community is not a fit for everyone. Alternatives should be strongly considered for families that cannot tolerate repeated concerns about safety, communication gaps, and management responsiveness. A facility with mixed reviews and a history of staffing and administrative turnover should push families to compare options with clearer accountability, stronger incident follow-through, and transparent financial and operational reporting. If a resident requires highly consistent safety protocols, rapid social-work access, or robust meal and activity programming without constant family involvement, other Florence options are likely to serve better.
The standout positives in the landscape here are some staff members who are described as attentive, friendly, and supportive, and a number of residents who feel cared for and treated with dignity over time. Near-home convenience and the sense that caregivers can form real relationships with residents can translate into meaningful daily routines, especially when family members are nearby to advocate and collaborate on care plans. However, these strengths are countered by severe and recurring safety and service gaps that undermine trust: incidents of falls with serious injury, reports of bed safety omissions, call buttons moved or inaccessible, and long delays in social-work engagement. The contrast between moments of compassionate care and episodes of neglect is stark and cannot be ignored.
Where the pros fail to offset the cons, the core issue becomes safety and reliability. When a bed rails issue or a missing call button directly endangers a resident, or when a social worker is slow to respond, the facility ceases to function as a protective environment and becomes a source of anxiety for families. Even fairly positive observations - kindness from some staff, clean enough common areas, or rooms that feel homey - cannot compensate for repeated safety lapses, inconsistent leadership, and opaque communication about finances and policy changes. In these conditions, families must weigh the burden of constant vigilance against the potential comfort of a stable routine.
For families leaning toward this community, a clear, structured approach is essential. Insist on a formal, ongoing care plan with measurable goals and regular reviews; require a documented safety protocol for falls and equipment; verify duty rosters to ensure adequate staffing during peak hours; and request to see the latest incident log, quality metrics, and resident satisfaction feedback. Above all, demand transparent financial statements and timely responses from management. If the administration shows resistance or a pattern of not following through, reconsider quickly and pivot to facilities with proven, consistent governance and a track record of safety-driven care.
In the end, Victorian Home can work for a specific subset of residents - those whose families are ready to partner closely with operators, who value proximity and a home-like ambiance, and who can demand accountability on a regular basis. For anyone who prioritizes predictable safety, steady leadership, and unambiguous communication, it is prudent to explore other Florence options first. The decision should rest on a rigorous assessment of safety practices, staff consistency, and the ability to secure transparent, timely information about care and finances. If those elements cannot be firmly established, alternatives provide a more secure pathway to peace of mind for both resident and family.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Florence Regional (3 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Victorian Home in Florence, SC is a charming and cozy board and care home that offers a variety of amenities and care services for its residents. The community features a beautiful dining room where nutritious and delicious meals are served, taking into consideration any special dietary restrictions. Each living space is fully furnished, providing comfort and convenience to the residents.
The Victorian Home also boasts a lovely garden and outdoor space where the residents can enjoy fresh air, relax, and engage in outdoor activities. Housekeeping services are provided to ensure that the living areas are kept clean and well-maintained.
One of the standout features of this assisted living community is its move-in coordination service, which helps new residents smoothly transition into their new home. Wi-Fi/high-speed internet and telephone services are available for residents to stay connected with their loved ones.
In terms of care services, the Victorian Home provides assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also coordinates with health care providers to ensure that residents receive appropriate medical attention when needed. Medication management is offered to help residents stay on top of their medications.
Transportation arrangements for medical appointments can be made by the community, allowing residents to easily access necessary healthcare services. Additionally, there are nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals that offer convenience and various opportunities for outings and entertainment.
Residents at the Victorian Home can enjoy scheduled daily activities designed to promote social interaction and engagement within the community. Overall, this assisted living community provides a warm and nurturing environment where seniors can receive personalized care while enjoying a comfortable lifestyle.
Victorian Home is located at 313 Warley Street, Florence, SC 29501 in Florence County, South Carolina
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