Victorian Home in Florence, SC

Pros

• Souheil seems to be a very nice gentleman who listens to residents and families.
• The staff is very attentive, friendly and supportive.
• The people that work there are amazing.
• They care for their residents extremely well and are loving and caring.
• Heritage Home residents are happy, well cared for, and consider it home.
• The staff there treated her and the family with dignity and compassion.
• It is an excellent place to be, with top care for loved ones.
• The facility is a pleasant place to work.

Cons

• The staff allowed the aunt to fall out of bed and left her on the floor until the EMTs arrived.
• It took five EMTs to get her off the floor, indicating severe neglect.
• She has a knot the size of a golf ball on her head and face and fractured her spine.
• The reviewer questions why there was only one person changing her in the first place.
• The new general manager is dishonest and deceptive, not approachable, and does not return calls.
• She insisted the refrigerator be removed due to supposed DHEC regulations, which the reviewer says is a lie.
• There have been no financial statements since October 2024 under the new management.
• The nurses have bad attitudes and the food is poor.
• A night staff member removed and hid her call button, leaving her unable to call for help.
• The bed had no side rails and staff claimed they would be extra and unavailable, compromising safety.
• The facility contributed to dehydration, leading to a hospital transfer.
• Rats were seen on a wing, indicating unsafe and unsanitary conditions.
• The grandmother died within 24 hours of arrival due to no one monitoring her blood sugar.

Review

Victorian Home in Florence, SC is best suited for families who live nearby and want a facility that can feel like home when the staff are consistent, attentive, and genuinely engaged. The clearest value here comes from proximity and the potential for a personal, familiar care dynamic when the team is reliable. For a resident who can be benefited by regular family presence and frequent oversight, this community can deliver moments of genuine warmth and individualized attention. The right resident will respond to a home-like atmosphere, to caregivers who know their routine, and to a setting where visits happen often enough to notice and redirect care as needed.

That said, this community is not a fit for everyone. Alternatives should be strongly considered for families that cannot tolerate repeated concerns about safety, communication gaps, and management responsiveness. A facility with mixed reviews and a history of staffing and administrative turnover should push families to compare options with clearer accountability, stronger incident follow-through, and transparent financial and operational reporting. If a resident requires highly consistent safety protocols, rapid social-work access, or robust meal and activity programming without constant family involvement, other Florence options are likely to serve better.

The standout positives in the landscape here are some staff members who are described as attentive, friendly, and supportive, and a number of residents who feel cared for and treated with dignity over time. Near-home convenience and the sense that caregivers can form real relationships with residents can translate into meaningful daily routines, especially when family members are nearby to advocate and collaborate on care plans. However, these strengths are countered by severe and recurring safety and service gaps that undermine trust: incidents of falls with serious injury, reports of bed safety omissions, call buttons moved or inaccessible, and long delays in social-work engagement. The contrast between moments of compassionate care and episodes of neglect is stark and cannot be ignored.

Where the pros fail to offset the cons, the core issue becomes safety and reliability. When a bed rails issue or a missing call button directly endangers a resident, or when a social worker is slow to respond, the facility ceases to function as a protective environment and becomes a source of anxiety for families. Even fairly positive observations, kindness from some staff, clean enough common areas, or rooms that feel homey, cannot compensate for repeated safety lapses, inconsistent leadership, and opaque communication about finances and policy changes. In these conditions, families must weigh the burden of constant vigilance against the potential comfort of a stable routine.

For families leaning toward this community, a clear, structured approach is essential. Insist on a formal, ongoing care plan with measurable goals and regular reviews; require a documented safety protocol for falls and equipment; verify duty rosters to ensure adequate staffing during peak hours; and request to see the latest incident log, quality metrics, and resident satisfaction feedback. Above all, demand transparent financial statements and timely responses from management. If the administration shows resistance or a pattern of not following through, reconsider quickly and pivot to facilities with proven, consistent governance and a track record of safety-driven care.

In the end, Victorian Home can work for a specific subset of residents, those whose families are ready to partner closely with operators, who value proximity and a home-like ambiance, and who can demand accountability on a regular basis. For anyone who prioritizes predictable safety, steady leadership, and unambiguous communication, it is prudent to explore other Florence options first. The decision should rest on a rigorous assessment of safety practices, staff consistency, and the ability to secure transparent, timely information about care and finances. If those elements cannot be firmly established, alternatives provide a more secure pathway to peace of mind for both resident and family.