Faith Residential Care

Pros

• Faith Healthcare is described as an exceptional place.
• The staff and leadership at Faith Healthcare are praised for delivering excellent care.
• The building may be old, but the staff and teamwork make it a great place.
• Nurse Rebecca H. provided excellent care.
• The nurses and staff treat visiting families with kindness and respect.
• The facility is highly recommended by families for elder care in Florence.
• The staff are lovable, high-energy, and genuinely care for residents.
• The activities program is engaging and offers lots of activities.
• Faith is described as a great rehabilitation place that really cares for its residents.
• The hospitality and kindness at the facility are noted as very good.

Cons

• The reviewer describes the social workers as bad and says they don't handle the process properly.
• They claim a grandfather fell out of bed twice, staff did not call the hospital or an ambulance, and he was not washed, calling it the worst nursing home.
• The facility is described as dirty with a disgusting odor, dirty beds, and dirty bathrooms.
• The Sunday nurses are said to be unhelpful, and the staff are described as being on phones, making families feel they are being disturbed.
• Family members were not notified of changes in condition, and belongings had to be retrieved without prior notice.
• They claim Medicaid should be ashamed to place people there, and that the few good staff are overworked.
• It is alleged that patients are neglected, not given water or proper treatment.
• The administration and management are said to need firing, and the place is described as resembling a psych ward rather than a nursing home.
• The staff are characterized as unintelligent and not capable of taking care of anyone.
• The reviewer warns others to stay far away from the facility.

Review

The set of comments about Faith Healthcare paints a picture of a facility that inspires a wide range of experiences. On one end of the spectrum, several reviewers describe a place that feels like a supportive family environment, where staff are friendly, engaged, and genuinely caring about residents. They speak of a welcoming culture that begins at the front desk and can extend all the way to the CEO. Phrases like "From the front desk to the CEO, Faith Healthcare is an exceptional place," and "there is a family atmosphere here that you don't find at other places" recur in these accounts, along with praise for the warmth of the staff and the sense that people are treated with dignity and respect. For many families, the "loving, high-energy" staff and the meaningful social and recreational activities are what stand out, with residents and visitors reporting that the staff show real care and attention, and noting individual caregivers who made a positive difference during visits.

In several reviews, specific staff members are singled out for their positive impact. One reviewer highlights Nurse Rebecca H as providing excellent care, and others mention the kindness and consistency of the team, including the activities staff who become favorites among residents. Comments like "the staff and residents are so nice! I love visiting with the residents" and "Kelly is really great! Very understanding and on top of things when it came to working something out for my mom" illustrate experiences where responsive, personable care made a meaningful difference. These voices emphasize that, when the team is aligned and attentive, families feel supported and residents feel valued, with a sense of continuity and personal connection that can be hard to find elsewhere.

However, a substantial portion of the feedback is sharply negative, focusing on neglect, miscommunication, and safety concerns. Several reviewers recount frightening and serious incidents: a grandfather who fell from a bed twice without being checked by a hospital or emergency services, and who did not receive timely or adequate care or washing afterward. One account insists the facility did not notify family of a serious change in condition and that a family member had to intervene, describing it as "the worst nursing home ever." Other reviewers denounce a persistent odor, dirty beds and bathrooms, and a general sense that some staff were unhelpful or distracted, especially on Sundays when "you felt like you were disturbing them." These stories convey a perception of systemic lapses in safety, hygiene, and responsiveness that can be deeply distressing for families.

There are also accounts centered on the aftermath of a loved one's stay, including a rehab admission that ended tragically. One reviewer describes a relative who passed away on the 11th day of a 14-day rehab stay, after showing lethargy for hours and lacking timely notification of changes in condition until a final call arrived. The reviewer notes that belongings had to be retrieved later because no one called to coordinate a pickup, and there was no expressed condolences or support in the wake of the loss. This sequence of events underscores fears about early warning signs, escalation of care, and the human touch families expect during end-of-life or difficult health declines.

Administrative concerns also surface strongly. A number of comments target leadership and the administrative staff, alleging a lack of transparency and accountability. In some reviews, the social work process is criticized, and the implication is that higher oversight or changes in management are needed. Specific names appear in criticism: claims that certain managers should be fired and descriptions that the place feels more like a psych ward than a nursing home. Historic references to Medicaid and calls for accountability reflect a broader worry about the facility's governance, policy adherence, and ability to protect vulnerable residents.

Amid the scrutiny, a few voices push back with markedly positive notes, insisting that the company can be excellent and that care can be good. Some reviewers describe "great care" in general terms and emphasize that the right staff, including individual caregivers, can make all the difference. There are stories of compassionate ongoing support and of residents who thrive with engaging activities and a positive atmosphere, suggesting that the experience is not monolithic and can vary considerably depending on the shift, the staff on duty, and the specific resident's needs.

Taken together, the reviews present a nuanced and inconsistent portrait. Faith Healthcare appears to be a place where some families experience genuine kindness, attentive care, and a comforting community feel; where certain nurses, aides, and activities staff can become trusted allies in a resident's daily life. At the same time, there are stark, painful accounts of neglect, miscommunication, and alarming lapses in safety and care that have left families outraged and afraid for their loved ones. The divergent experiences point to a facility that can deliver exceptional human moments and supportive services on some days, while on other days falling short in ways that have serious, measurable consequences for residents and their families.

For families evaluating this facility, the takeaway is to approach with both optimism and vigilance. Visit in person, talk to multiple staff members across shifts, and ask direct questions about safety protocols, escalation practices for changes in condition, and how they notify families about important developments. Look for patterns: sustained warmth, reliable communication, and timely responses, alongside any red flags related to cleanliness, fall prevention, and timely medical intervention. The stories remind us that even in places where staff are kind and well-intentioned, system-level issues can undermine care. The best approach is to gather as much current information as possible, consider the specific needs of the person who would be cared for, and weigh the community's experiences - both the highs of compassionate, personalized care and the lows of neglect or mismanagement - so that an informed, careful decision can be made.

This part of Florence, South Carolina offers a peaceful and convenient location for senior living. With multiple parks nearby such as Florence Veterans Park and Timrod Park, residents can enjoy outdoor activities and scenic walks. There are also several healthcare options in close proximity including Stokes Regional Eye Center and McLeod Regional Medical Center, ensuring easy access to medical services. In terms of dining options, there are a variety of restaurants like Venus Pancake House and Victor's Bistro offering delicious meals. Additionally, transportation is easily accessible with an Amtrak station nearby. Overall, this area provides a well-rounded community with amenities that cater to the needs of seniors.

Parks

• Florence Veterans Park (0.3 miles)
• Timrod Park (1.2 miles)
• Lucas Park (1.5 miles)
• Brooks-McCall Park (2.2 miles)

Physicians

• Stokes Regional Eye Center, P.A. (0.5 miles)
• Hopehealth (0.5 miles)
• Lifetime Hearing Services, Inc (0.6 miles)
• Regional Health & Testing Center (0.7 miles)
• Harrington Vision Center (0.7 miles)
• Florence Orthopedic Associates Pa (0.8 miles)
• Dr. William N. Boulware, MD, FACP (0.9 miles)

Hospitals

• Hospice Mcleod (0.5 miles)
• Palmetto Pee Dee Behavioral Health (0.5 miles)
• McLeod Regional Medical Center (0.6 miles)
• Carolinas Rehabilitation Hospital (1.2 miles)
• Regency Hospital Of Florence (1.2 miles)
• Regency Hospital (1.2 miles)
• Emergency Department, McLeod Children s Hospital (1.2 miles)

Pharmacies

• Longs Drugs (0.5 miles)
• Nobles, Meredith Hopehealth (0.5 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.4 miles)
• Pharmacy Express (1.4 miles)
• Moss Compounding Pharmacy (2.4 miles)
• CVS Pharmacy (2.6 miles)

Restaurants

• Venus Pancake House (0.6 miles)
• Downtown Southern Funk (0.6 miles)
• El Agave Mexican Restaurant (0.7 miles)
• Victor's Bistro (0.7 miles)
• Long Grain Cafe (0.8 miles)
• Town House Drive-In Restaurant (0.9 miles)
• Wendy's (1.2 miles)

Transportation

• Amtrak (1.2 miles)

Theaters

• Julia 4 Cinema (1.9 miles)

Cafes

• Starbucks (2.6 miles)
• Panera Bread (2.9 miles)
• Bean Bar (2.9 miles)

Places of Worship

• Highland Park United Methodist Church (2.6 miles)