Faith Residential Ctr

Pros

• Faith Healthcare is described as an exceptional place.
• It is considered a great place for loved ones and elder care in Florence.
• The staff is lovable, high-energy, and genuinely cares about residents.
• Nurse Rebecca H. provided excellent care.
• The nurses and staff treat families well, and the facility is highly recommended.
• The building's age is offset by strong staff teamwork and a family-like atmosphere.
• Faith is praised for truly caring for its residents.
• The staff and residents are kind, with enjoyable and engaging activities.
• Kelly is commended for being helpful and understanding in arranging care.

Cons

• One reviewer claimed the staff let their grandfather fall out of bed twice, did not call the hospital or an ambulance, and did not wash him, calling the place the worst nursing home ever.
• A reviewer said a resident's changes in condition went unnotified for hours and that family members only learned after a final call.
• Another reviewer had to retrieve their relative's belongings because no one called to have them collect them, and there was no compassion shown afterward.
• Several comments describe a strong odor, dirty beds and bathrooms, and Sundays when nurses were unhelpful or distracted by phones.
• Reviewers stated staff were rude, did not report information, allegedly made up lies, withheld water or proper treatment, and rooms were run down.
• Some reviewers urged others to avoid the facility, calling it unsafe and saying administrators should be fired or the place closed.
• One reviewer felt the place was more like a psych ward than a nursing home, indicating a severe mismatch in care environment.

Review

Across the assortment of remarks about Faith Healthcare in Florence, families describe a wide swing of experiences. Some speak of compassionate care, helpful staff, and a genuine sense of community that makes loved ones feel cared for. Others recount troubling lapses in communication, neglectful or unprofessional behavior, and problems with leadership that left families feeling ignored or unsafe. A few stories touch on very personal losses and the way information or support was (or was not) shared during those painful moments. Taken together, the collection presents a facility that can be a source of comfort and good care for some residents and their families, yet a place where serious concerns about safety, responsiveness, and administration have also been raised.

On the positive side, several reviewers praise the overall demeanor of the facility and the quality of interpersonal care. One caller claims that "from the front desk to the CEO, Faith Healthcare is an exceptional place," with a clear emphasis on a welcoming atmosphere for loved ones. Others describe the nursing and rehab team as capable and empathetic, noting that their relatives received excellent care from specific staff members - such as a nurse named Rebecca H. - and that the residents are treated with kindness, dignity, and respect. The staff's energy and the sense of a family-like environment stand out in multiple accounts, with references to caring interactions during visits and to activities that residents enjoy. Some reviews particularly highlight the value of social interaction and meaningful engagement, describing an environment where residents and their families feel connected to the people who work there, including an activities coordinator who is singled out as memorable and beloved by a resident.

Even within the positive frame, there is an acknowledgement that the building itself is aging, which some reviewers accept as a backdrop rather than a defining flaw. One review notes that, although the facility is "real old," the positive elements - staff teamwork, a family atmosphere, and the care provided - shine through and counterbalance the aged appearance. The sense of community is repeatedly cited as a strength: the staff are described as loving and high-energy, person-centered in their approach, and dedicated to making residents feel at home. In a few cases, reviewers express gratitude for thoughtful gestures and personal connections with staff and residents, reinforcing the impression that there are individual caregivers who go above and beyond.

However, this breadth of praise sits alongside a substantial number of serious cautions. A recurring thread centers on complaints about medical responsiveness and communication with families. Several reviews recount incidents where a resident experienced a decline or a fall, and there was a failure to alert family members or involve emergency services promptly. One account describes a grandfather who fell out of bed twice, was not taken to the hospital or given a proper medical response, and was not washed afterward. Another family describes a rehab patient who deteriorated, with multiple hours of lethargy before a final notification, and no attempt to reach emergency contacts in a timely manner. In several stories, belongings were left unattended or the family was not notified about the patient's condition or needs, prompting feelings of neglect and commoditized care rather than compassionate attention.

Communication and compassion are also flagged as major weaknesses in some narratives. Reviewers recount situations where families felt left out of decisions, were not informed of changes, or were given little to no support after a loved one passed away. There are painful notes about not receiving condolences or assistance with arrangements, and about a general sense that emotional support for families was lacking at critical moments. Others describe conditions that they found unacceptable, including a strong odor, dirty rooms, and unsanitary bathrooms, with specific complaints about cleanliness and maintenance. Several reviews describe Sunday shifts as particularly unhelpful or unresponsive, with staff who were distracted or preoccupied, sometimes on their phones rather than attending to residents.

The welfare and oversight of the facility come under sharper criticism in other entries. Some reviewers characterize the environment as unsafe or poorly managed, with calls for accountability directed at specific administrators. Phrases such as "Please AVOID this evil place," "close it down," and "Medicaid should be ashamed" surface in several posts, accompanied by calls for termination of leadership (notably administration manager Michael and business manager April) and a belief that the institution has failed to meet basic standards of care. There are even strong claims that what the facility offers is not nursing home-level care at all, but more akin to a psych ward in terms of behavior and management. In these accounts, the sense is that there is a broader systemic issue that would require inspection, improvement, or shutdown.

Despite the harsh critiques, there are positive mentions that offer a counterbalance and suggest that the facility can be a good fit for some families under certain circumstances. A number of reviewers point to individual staff members who made meaningful differences in the care process, including Kelly, described as very understanding and helpful in working through arrangements for a loved one, and other staff who earned trust and gratitude through consistent, attentive care. The presence of caring nurses and supportive colleagues, even if not universal, indicates that there are people at Faith Healthcare who are committed to elevating resident welfare and family experience. For families weighing their options, these testimonies emphasize the importance of meeting the caregiving team in person, asking pointed questions about daily routines, nurse-to-patient ratios, response times, and the facility's escalation protocols for emergencies.

In sum, the reviews depict a facility with a striking duality: moments of genuine warmth, respect, and effective caregiving provided by some staff members, contrasted with reports of lapses in safety, communication, and leadership that have caused significant distress for families. The strongest concerns revolve around timely medical response, clear and proactive communication with families, cleanliness and basic living conditions, and accountability at the administrative level. The most hopeful notes come from families who connect with particular caregivers and experience well-coordinated rehab, thoughtful activities, and a compassionate, patient-centered approach. If you are considering Faith Healthcare for a loved one, it may be crucial to visit in person, talk with current residents and families, request a detailed care plan and escalation policy, review recent inspection or complaint records, and discuss with the staff specifically how emergencies, family updates, and transitions are handled on a day-to-day basis. This balanced view highlights both the potential for high-quality care and the real red flags that should be carefully addressed before making a placement decision.

This area of Florence, South Carolina offers a variety of amenities and services that cater to senior living needs. There are several parks nearby such as Florence Veterans Park and Timrod Park for outdoor recreation and relaxation. The proximity to healthcare facilities like Stokes Regional Eye Center and McLeod Regional Medical Center ensures easy access to medical services. Additionally, there are pharmacies like Longs Drugs and CVS Pharmacy for convenient medication management. Various dining options including Venus Pancake House and Victor's Bistro offer delicious meals close to home. Transportation options like Amtrak provide easy access for travel, while theaters like Julia 4 Cinema offer entertainment opportunities. Overall, this area provides a well-rounded environment with opportunities for leisure, healthcare, dining, and convenience for seniors looking to reside in Florence.

Parks

• Florence Veterans Park (0.3 miles)
• Timrod Park (1.2 miles)
• Lucas Park (1.5 miles)
• Brooks-McCall Park (2.2 miles)

Physicians

• Stokes Regional Eye Center, P.A. (0.5 miles)
• Hopehealth (0.5 miles)
• Lifetime Hearing Services, Inc (0.6 miles)
• Regional Health & Testing Center (0.7 miles)
• Harrington Vision Center (0.7 miles)
• Florence Orthopedic Associates Pa (0.8 miles)
• Dr. William N. Boulware, MD, FACP (0.9 miles)

Hospitals

• Hospice Mcleod (0.5 miles)
• Palmetto Pee Dee Behavioral Health (0.5 miles)
• McLeod Regional Medical Center (0.6 miles)
• Carolinas Rehabilitation Hospital (1.2 miles)
• Regency Hospital Of Florence (1.2 miles)
• Regency Hospital (1.2 miles)
• Emergency Department, McLeod Children s Hospital (1.2 miles)

Pharmacies

• Longs Drugs (0.5 miles)
• Nobles, Meredith Hopehealth (0.5 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.4 miles)
• Pharmacy Express (1.4 miles)
• Moss Compounding Pharmacy (2.4 miles)
• CVS Pharmacy (2.6 miles)

Restaurants

• Venus Pancake House (0.6 miles)
• Downtown Southern Funk (0.6 miles)
• El Agave Mexican Restaurant (0.7 miles)
• Victor's Bistro (0.7 miles)
• Long Grain Cafe (0.8 miles)
• Town House Drive-In Restaurant (0.9 miles)
• Wendy's (1.2 miles)

Transportation

• Amtrak (1.2 miles)

Theaters

• Julia 4 Cinema (1.9 miles)

Cafes

• Starbucks (2.6 miles)
• Panera Bread (2.9 miles)
• Bean Bar (2.9 miles)

Places of Worship

• Highland Park United Methodist Church (2.6 miles)