The Village of Rose View

Pros

• Jenner's Pond is described as a beautiful place where everyone is awesome.
• The facilities are very nice and the food is excellent.
• The Jenner's Pond physical therapy department is superb, with therapists described as wonderful.
• The cottages are comfortable with good layouts and lovely skylights.
• The surrounding scenery is beautiful with access to a public park and a YMCA across the street.
• It is described as an excellent retirement community with wonderful staff, great upkeep, and very good food.

Cons

• Jenner's Pond is not honoring its contract and is not recommended.
• Corporate leadership does not listen to the workers who actually provide the care.
• Residents in memory care are often left without supervision.
• The entrance fee refunds are slow and contingent on re-leasing the apartment, giving estates little control.
• There are multiple lawsuits against Jenner's Pond.
• The facility has been described as appalling, with alleged starvation, physical and mental abuse, and privacy violations.
• Staff are reported as rude, dishonest, or neglectful, with management issues highlighted.
• After a resident dies, estates experience delays in refunds and opaque refurbishing charges.

Review

Jenner's Pond has drawn a wide range of opinions from people who have interacted with the community in different capacities - employees, residents, and families - and the sentiment runs from strongly positive to severely critical. On one hand, visitors and residents have praised the campus for its beauty, location, and some aspects of care and activity programs. They point to pleasant surroundings, well-kept cottages, quiet and scenic grounds, and access to nearby amenities like a public park and a YMCA across the street. They also note strong elements of the therapy program when properly staffed, with several residents praising specific therapists and the quality of rehabilitation services post-surgery. In short, the physical setting and some staff dedication shine through in certain accounts, painting Jenner's Pond as a desirable place in the right circumstances.

But beneath the sunny exterior lies a series of serious complaints about management, governance, and day-to-day operations that many readers describe as systemic rather than isolated incidents. A former employee who spent more than a decade in Environmental Services describes a workplace that started with reasonable expectations but deteriorated under leadership changes. The employee recounts a toxic supervisory dynamic, with a boss who mistreated staff until she was eventually let go, followed by corporate indifference toward frontline workers' concerns. They allege a pattern of cost-cutting that replaced flooring, HVAC, and furniture with inferior materials, which they felt contributed to broader problems - such as inadequate supervision in memory care and frequent lapses in basic cleanliness and maintenance. Wages allegedly stagnated for years, and benefits were cut even as poor financial decisions by corporate leadership continued to flow downward, eroding morale and trust.

A central thread running through many accounts is the contract itself - the way entrance fees are structured and how refunds are handled after death or termination. Reviewers describe a contract that is ambiguous and difficult to interpret, especially regarding the return of the entrance payment. The stated model amortizes the entrance fee at 1% per month starting in the fourth month, continuing for 40 months, with the promise that 50% of the entrance payment is returned to the resident's estate after death or contract termination. The catch, according to reviewers, is that the refund seems to depend on Jenner's Pond obtaining a replacement entrance payment by re-leasing the apartment, which means families have limited or no control over when and if they receive any money back. This has caused considerable anxiety and a sense of being treated like renters rather than owners. An update to the story notes that a refund was finally issued in November 2024, after the passing of a family member in February 2023 and after prodding through both internal channels and outreach to the parent company's leadership.

In late updating the picture, several family members highlight how a corporate executive - Karen McKinley, the President and CEO of the parent company - responded when approached about delays and questions regarding the sale of a unit and the associated refunds. One reviewer singles out her responsiveness and effectiveness, suggesting that if the rating were to be adjusted, it would be to acknowledge that particular positive intervention. This stands in contrast to prior experiences with local administrators who did not communicate clearly about delays, which amplifies the perception of a two-tier system: frontline management with limited transparency and an overarching corporate layer capable of addressing at least some concerns when prompted.

Beyond financial and administrative issues, there are stark and deeply troubling allegations of care quality and resident treatment. A recurrent theme is that some residents - especially those in memory care or in post-acute rehab - have experienced lapses in supervision, inadequate attention to hygiene, and disruptions to basic daily needs. Accounts include residents walking around in soiled clothing, leaving in distress, and, in some cases, extremely unsafe conditions. Family members recount situations where care staff allegedly failed to respond promptly to calls for assistance, or where staff members who caused harm or neglect remained employed. There are even more chilling claims across multiple reviews about privacy violations, the sharing of private information, and what reviewers describe as unethical, immoral, or even abusive behavior. One particularly vivid review describes a nurse's alleged pattern of rude behavior toward visitors and a perception of a culture that tolerates personal information leaks and HIPAA violations, painting a broader image of a facility struggling with governance and compliance.

In contrast to the negative depictions, several entries convey praise for certain departments and personnel, especially in the therapy arena and with specific caregiving staff who are described as dedicated and compassionate. A patient who had hip replacement surgery, for example, singles out a therapist by name and credits them with excellent rehabilitation progress. Another reviewer highlights the independence-friendly design of cottages and the quality of food when one is able to access dining services, and several long-term residents extol the overall warmth and friendliness of staff who go "above and beyond." These voices remind readers that Jenner's Pond can be a place with real strengths when adequately staffed, well-managed, and properly resourced.

Finally, disputes over estate matters, sale transparency, and refurbishment costs add another layer of complexity to the Jenner's Pond picture. Families report that after a cottage sold or an estate settled, proceeds took months to reach the heirs, with refurbishing expenses presented in a way that felt opaque. One family member was surprised by a breakdown that separated labor and materials in a repaint job, noting they had never hung pictures in the cottage, which cast further doubt on the necessity or reasonableness of certain costs. The insistence that such cost breakdowns are not normally provided by Jenner's Pond contributes to a broader sense of mistrust regarding how financial transactions are handled in these sensitive matters.

Taken together, the reviews present Jenner's Pond as a community with visible strengths and notable flaws. The property's beauty and some of its care capabilities can be compelling reasons for choosing it, but the financial structure, contractual ambiguities, leadership dynamics, and inconsistent care quality have left many family members and staff with serious concerns. For anyone considering Jenner's Pond, the message seems clear: conduct thorough due diligence, read the contract with a fine-tooth comb, seek independent legal advice to clarify refund mechanics and transfer policies, and carefully assess current and potential staffing, supervision in memory care, and transparency in communications. As with many senior living communities, the experience appears highly dependent on the specific management team, the level of oversight from corporate leadership, and the ongoing capacity to maintain high standards of resident care, safety, and truthful, timely communication.

Restaurants

• Saladworks (0.2 miles)
• Burger King (4.1 miles)
• Sawmill Grill (6 miles)
• The Whip Tavern (6.4 miles)
• The Stone Barn (6.7 miles)
• Hilltop Crab House Restaurant (6.8 miles)
• McDonald's (7.8 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Southern Chester County Pharmacy (0.8 miles)
• ACME Markets Pharmacy (4.2 miles)
• Walgreens (4.4 miles)
• Stellar Pharmacy Services (5.4 miles)
• Rite Aid (5.7 miles)
• Walgreens (7 miles)

Physicians

• Dr. Mary-Anne Ost, MD (0.3 miles)
• Jennersville Family Medicine (0.5 miles)
• CHOP Primary Care (0.7 miles)
• Jennersville Neurology & Center (0.7 miles)
• Southern Chester County Family Practice (0.8 miles)
• Kennett Medical Center (7.8 miles)
• Kahlon Randeep S MD (9.3 miles)

Parks

• Goddard Park (2.8 miles)
• White Clay Creek State Park (9.3 miles)
• Calvert Regional Park (9.8 miles)

Places of Worship

• Vineyard Christian Fellowship (6.4 miles)
• The Barn (6.5 miles)
• Doe Run Presbyterian Church (9.9 miles)

Cafes

• HAC Cafe (8.9 miles)
• Drip Cafe (11.4 miles)
• Starbucks (11.7 miles)
• Little Goat Coffee Roasting (11.7 miles)

Transportation

• Chester County G. O. Carlson Airport (CTH) (11 miles)
• SEPTA Thorndale Station (13.3 miles)

Hospitals

• Va Medical Center, For Information & Assistance (12.9 miles)