Simpson at Jenner's Pond, a CCRC

Pros

• Jenner's Pond is described as off-the-chart beautiful, with spacious and well-maintained rooms.
• Many residents appreciate the excellent food offered at Jenner's Pond.
• The community is noted for its friendliness and welcoming atmosphere.
• The facility provides a variety of amenities, including a woodshop, computers, game rooms, and organized trips to local shopping centers.
• Visitors commend the positive interactions experienced with some caring nurses during short-term rehab stays.
• The living spaces are compared to upscale dorm rooms, contributing to a pleasant residential environment.
• Activities are available for residents, promoting engagement within the community.
• The security features of Jenner’s Pond provide an added sense of protection for residents and their families.
• Staff interactions are praised for their warmth and dedication towards the well-being of the residents.

Cons

• The company exhibits a lack of communication, with unanswered phone calls and missing messages.
• Higher-ups at Jenner's Pond become unresponsive after signing contracts, leading to frustration for families.
• Many caregivers have been reported as inattentive and unprofessional, with instances of neglect noted.
• Residents feel uncomfortable and afraid, leading to complaints about their care experience.
• The daytime staff has been described as having poor attitudes and minimal care provided to residents.
• There are allegations of staff discussing residents and their families in a disrespectful manner.
• Some residents have experienced falls due to inadequate oversight despite safety measures being in place.
• Family members feel the need to constantly monitor care levels due to perceived shortcomings in service.
• The rehabilitation process lacks personal interaction beyond physical therapy sessions.
• Complaints about the quality of food served at the facility have been expressed by multiple reviewers.

Review

Jenner's Pond is a retirement community that evokes a range of opinions from residents and visitors alike. Many reviewers commend the facility for its appealing aesthetics and amenities, highlighting the beauty of the surroundings, spacious living arrangements, and an overall sense of community that characterizes life at Jenner’s. The environment is described as upscale and well-maintained, with additional features such as cottages for independent living and apartments ranging from efficiencies to larger two-bedroom units. Reviewers particularly noted the dining experience, stating that the food is excellent — a significant factor in their high ratings of the establishment.

Despite these positives, there is a substantial divide between positive experiences concerning physical space and services versus those relating to communication and care standards. Numerous complaints emerged about inadequate communication from management, particularly after paperwork was signed. Reviewers felt neglected once they became residents or families of residents; they reported unanswered calls, missing messages, and a troubling lack of follow-through on issues raised. One review poignantly stated how such negligence made them hesitant to recommend Jenner’s Pond for even pet boarding due to these underlying concerns about accountability.

The financial structure surrounding residency at Jenner's Pond also drew scrutiny. A significant concern expressed by multiple reviewers revolves around the vagueness associated with the entrance fee refund policy after a resident passes away. It was highlighted that residents are essentially treated as renters rather than owners who have control over their living situation or financial refunds upon vacating an apartment. This structure raised alarms about potential delays in receiving due payments after a loved one's passing, as refunds would only come into play upon re-leasing an apartment—a process over which families have no control.

Care quality received mixed feedback as well; while some praised individual nurses for their kindness and diligence during rehabilitation stays, many reported instances where caregivers were inattentive or unprofessional. Reports highlighted major failures in ensuring patient safety—one resident experienced multiple falls within a week despite supposed safety measures being in place. There were also distressing accounts of mismanagement where patients were left unattended for extended periods or not properly cared for during critical situations like bathroom needs.

The general atmosphere created by staff interactions further complicated experiences at Jenner’s Pond; while some caregivers appeared committed to providing quality care, others demonstrated poor attitudes or outright neglectful behavior during shifts. There were disturbing accounts from family members feeling dismissed when raising alarm bells about care deficiencies—some staff reportedly passed blame rather than taking responsibility for unmet needs or lapses in service.

On a more positive note, some reviews do reflect an environment filled with social engagement opportunities for residents who wish to participate through various activities available at Jenner's Pond—such as craft workshops or shopping excursions to local areas—and highlight positive experiences sharing spaces with other residents who develop friendships through communal activities like games or shared meals. Yet this highlights another tension within the facility: while activities exist, participation varied significantly among residents.

Overall, Jenner's Pond has cultivated an image marked by beauty and comfort but simultaneously struggles with challenges relating specifically to care quality and administrative responsiveness regarding finances and daily operations. Though there are glowing endorsements celebrating its physical space and community spirit among certain residents, repeated criticisms concerning communication breakdowns between management and families raise serious questions about whether this facility adequately meets all aspects of elder care it promises.

Located in West Grove, Pennsylvania, this area offers a range of amenities and services suitable for seniors. With several physicians and medical centers within a short distance, residents can easily access healthcare facilities. Additionally, there are pharmacies nearby for convenient medication pick-up. For those looking to enjoy dining out, there are various restaurant options available, including Saladworks and The Whip Tavern. Nature enthusiasts will appreciate the proximity to parks like Goddard Park and White Clay Creek State Park for leisurely walks or picnics. Places of worship such as Vineyard Christian Fellowship and cafes like HAC Cafe provide opportunities for social interaction and spiritual fulfillment. Transportation is easily accessible with the nearby Chester County G.O. Carlson Airport for any travel needs. Overall, this part of West Grove offers a mix of healthcare services, dining options, recreational spaces, and community resources suitable for senior living.

Physicians

• Dr. Mary-Anne Ost, MD (0.4 miles)
• Jennersville Neurology & Center (0.6 miles)
• Southern Chester County Family Practice (0.7 miles)
• Jennersville Family Medicine (0.7 miles)
• CHOP Primary Care (1 miles)
• Kennett Medical Center (8 miles)
• Kahlon Randeep S MD (9.4 miles)

Restaurants

• Saladworks (0.4 miles)
• Burger King (4.4 miles)
• Sawmill Grill (5.8 miles)
• The Whip Tavern (6.6 miles)
• The Stone Barn (6.9 miles)
• Hilltop Crab House Restaurant (7 miles)
• McDonald's (8.1 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Southern Chester County Pharmacy (0.7 miles)
• ACME Markets Pharmacy (4.4 miles)
• Walgreens (4.7 miles)
• Rite Aid (5.4 miles)
• Stellar Pharmacy Services (5.6 miles)
• Walgreens (6.7 miles)

Parks

• Goddard Park (3 miles)
• White Clay Creek State Park (9.2 miles)
• Calvert Regional Park (9.5 miles)

Places of Worship

• Vineyard Christian Fellowship (6.4 miles)
• The Barn (6.4 miles)
• Doe Run Presbyterian Church (10.1 miles)

Cafes

• HAC Cafe (9 miles)
• Drip Cafe (11.3 miles)
• Starbucks (11.7 miles)
• Little Goat Coffee Roasting (11.7 miles)

Transportation

• Chester County G. O. Carlson Airport (CTH) (11.2 miles)

Hospitals

• Va Medical Center, For Information & Assistance (13.2 miles)