Comfort Keepers of Springfield

Pros

• The staff delivering services are caring, efficient, and reliable.
• The office staff and schedulers are responsive and go the extra mile.
• Comfort Keepers is described as a godsend by families.
• The Springfield/Delaware County field office is awesome.
• Caregivers are extraordinary, compassionate, and genuinely care about clients and their families.
• The scheduling department is amazing and accommodates changing needs with professionalism.
• Caregivers provide thorough in-home support, including walking assistance, cooking, bathing, housekeeping, and laundry.
• Caregiver matching is praised for finding the right fit and fostering strong relationships with families.

Cons

• The workers are lazy and do nothing unless instructed.
• They lack basic health hygiene, with no shoe covers, gloves, or masks, and they do not wash after toileting the client.
• They fed the client and placed dirty dishes in the clean dish rack.
• They left the client's meal trash and their own trash on the table.
• They left the client unattended at shift changes.
• They sometimes did not show for scheduled shifts but still billed.
• The supervisor promised to call but never followed through.
• They are described as unprofessional, ignorant, nasty, and not empathetic.

Review

Comfort Keepers in the Springfield and Delaware County area appears to be a service that elicits a wide range of strong emotions from families who rely on it. Across the many notes, the common thread is a deep appreciation for care that feels compassionate, personalized, and reliable, tempered by a few serious concerns about hygiene, accountability, and consistency. Several families describe moments when the agency truly made a difference at crucial times, while others caution potential clients to carefully vet caregivers and communicate expectations upfront.

A recurring theme is the life-changing impact of having caregivers who not only attend to daily tasks but also advocate for clients and stand up for families in challenging moments. One reviewer recalls a hospital experience where Sharon at the hospital provided much-needed advocacy and support, helping to secure coverage and a sense that someone was on their side. This family appreciated how Comfort Keepers scrambled to arrange coverage so the caregiver could take a much-needed break, and they singled out Malik and Lisa for going above and beyond. The sentiment is echoed by others who describe caregivers as caring and capable, noting improvements in walking, cooking, bathing, housekeeping, and other essential tasks. The positive experiences frequently emphasize reliability, punctuality, and a respectful, caring approach that helps families breathe easier when a loved one is at home.

Several accounts highlight the strength of the team in Springfield, where families felt well-supported by the office and scheduling staff. Reviewers praise the office personnel for being knowledgeable, responsive, and easy to reach, with ongoing communication about programs and resources that can aid caregiving. There are stories of strong, lasting relationships formed between clients and caregivers, and even between clients and supervisor-level staff who check in and help coordinate care. The sentiment is that Comfort Keepers can be a true partner in caregiving, not just a service provider, with families feeling that the staff genuinely cares about the client's well?being and independence at home. Some accounts specifically mention the value of 24-hour care and the social benefits of consistent companionship, especially for veterans or socially isolated seniors.

A number of reviews highlight individual caregivers who stood out for their kindness and dedication. Names like Deacon, who attends to his client's house and engages in meaningful conversations that provide social interaction, are praised for going beyond basic duties. Paula is described as a favorite caregiver who became a beloved part of the family routine, and Janet, Pam, and Jen are repeatedly commended for their reliability, empathy, and helpfulness. The overarching message in these notes is that when the fit is right, Comfort Keepers can feel like an extended family, with caregivers who become trusted companions and practical aids in daily life. The office staff is often credited with maintaining flexibility and responsiveness to shifting needs, strengthening the sense of continuity and trust.

Despite the numerous glowing testimonials, there are clear warnings from other families. One review expresses a strong negative stance, urging others not to use Comfort Keepers, based on experiences of laziness, a lack of basic health hygiene practices, and unprofessional conduct. The concerns are specific and disturbing: workers who do not adhere to hygiene protocols (no shoe covers, gloves, or masks), do not wash after toileting clients, and even place dirty dishes back in the clean dish rack. The critique also mentions leaving the client unattended during shift changes, scheduling personnel who do not show up but still charge for the time, and a supervisor who fails to follow up as promised. This account portrays Comfort Keepers as a terrible business that should not be allowed to practice, underscoring the importance of reliable staffing and accountability in home health care.

Another negative voice emphasizes that caregivers need better training and common sense, suggesting that not all staff meet expectations for professionalism and competence. These cautious notes remind readers that experiences can vary significantly by location, caregiver, and case, and that rigorous screening, clear communication, and ongoing supervision are essential to maintaining quality care. In one detailed retelling, the reviewer also contrasts experiences with Delco Senior Services and a family's long-term involvement with Comfort Keepers, underscoring the variability in how care is delivered and managed.

Taken together, the collection of reviews paints a nuanced portrait of Comfort Keepers Springfield, characterized by powerful positives and notable cautions. For many families, the agency represents a godsend - a dependable, compassionate partner that enables loved ones to remain comfortably at home, with caregivers who form genuine bonds and offer practical support, social interaction, and reassurance. For others, the experience is marred by concerns about hygiene standards, reliability, and communication gaps that can erode trust and create difficult situations for families already under stress. Potential clients are encouraged to engage in thorough conversations with the office, request caregiver matches with proven track records, and establish clear expectations around hygiene, shift coverage, and follow-up communication to ensure the best possible outcome for their loved ones.

Located in Springfield, Pennsylvania, this area offers a convenient and bustling community with various amenities suitable for senior living. Within close proximity, there are several pharmacies such as Walmart Pharmacy and GIANT Pharmacy for easy access to prescription medications. Nearby parks like Ellson Glen Park provide opportunities for outdoor recreation and relaxation. Dining options include familiar chains like McDonald's and Cracker Barrel, as well as Chinese cuisine at Wing Hing Chinese Restaurant. For medical needs, there are reputable healthcare facilities such as Riddle Hospital and Bryn Mawr Hospital nearby. Public transportation via SEPTA and rental car services are available for easy travel, along with the Philadelphia International Airport located just 7 miles away. Places of worship like St Anastasia Rectory offer spiritual nourishment, while cafes like 320 Market Cafe provide a cozy atmosphere to enjoy a cup of coffee. Overall, this area in Springfield presents a well-rounded environment with essential services tailored to seniors' needs.

Pharmacies

• Walmart Pharmacy (0.2 miles)
• GIANT Pharmacy (0.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)

Parks

• Ellson Glen Park (2 miles)
• Ridley Creek State Park (5.4 miles)
• Clem MacRone Memorial Park (6 miles)
• Fairmount Park (8.1 miles)

Restaurants

• McDonald's (3.1 miles)
• Cracker Barrel (4.4 miles)
• Chick-Fil-A (5 miles)
• Chick-Fil-A (5 miles)
• Wendy's (5 miles)
• Wing Hing Chinese Restaurant (5.1 miles)
• Jack McShea's (5.7 miles)

Cafes

• 320 Market Cafe (3.3 miles)
• Starbucks (4 miles)
• Starbucks (7.3 miles)
• Starbucks (8.1 miles)
• Starbucks (8.7 miles)

Physicians

• Dr Madonna's Family Practice (3.5 miles)
• Mid Atlantic Retina (4.6 miles)
• CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus (8.3 miles)
• Children's Hospital of Philadelphia (8.3 miles)

Places of Worship

• St Anastasia Rectory (3.6 miles)
• Willistown United Methodist Church (7.9 miles)

Transportation

• SEPTA: 101/102 Lansdowne Avenue Station (3.7 miles)
• Darby Transportation Center (4.9 miles)
• Terminal A West (6.9 miles)
• Dollar Rent A Car (7 miles)
• Hertz Rent A Car (7 miles)
• National Car Rental (7 miles)
• Philadelphia International Airport (PHL) (7 miles)

Hospitals

• Riddle Hospital (4.6 miles)
• Bryn Mawr Hospital (5.8 miles)
• Lankenau Medical Center (5.8 miles)
• Philadelphia VA Medical Center (8 miles)
• Veterans Administration Community Living Center (8.1 miles)
• The Pavilion (8.4 miles)