Jo-Ella's Personal Care & Respite Center Inc. in Lemont Furnace, PA

Pros

• Angels on Call has done a great job providing fantastic and very caring caregivers for my wife.
• From day 1 Angels on Call have been like actual angels while caring for my loved ones.
• They have awesome staff that truly care about their clients.
• Great company and the caregivers are awesome.
• These caregivers are the greatest.
• The caregivers that work for them really do go the extra mile to make sure that their loved ones are cared for and have everything they need.
• The company has went above and beyond for my family member and would recommend them for any homecare needs that you would need for a loved one.
• Great place to call for a loved one who needs home care.

Cons

• A reviewer notes the company never calls to check on how the client is doing.
• A reviewer claims the agency only cares about getting paid, not about loved ones.
• The Lemont Furnace location is described as having aides who schedule one day per week with no calls, no shows, and late arrivals.
• The agency is labeled pathetic for abandoning a disabled American veteran at a shopping center.
• It is alleged that staff are sent out before background checks and drug screenings are completed.
• A caregiver reportedly wore AirPods all day and muttered "huh" during visits, and was terminated.
• The caregiver and boss Cindy Chipps are said to be unfit to work in the caregiving business.
• An aide allegedly tried to give a patient insulin when their sugar was 62, which could have killed them.
• The reviews urge readers to avoid this agency and run in the opposite direction.
• A caregiver left a handicapped woman stranded at a beauty salon and left the woman's dog in a locked car, with the company not responding adequately.

Review

Jo-Ella's Personal Care & Respite Center Inc. in Lemont Furnace is best suited for families seeking a home-like personal care option with responsive, personable office support and caregivers who demonstrate genuine warmth and attentiveness. This community suits those who want reliable access to respite and short-term care, along with a clear path of communication between families and a front office that can explain care plans, coordinate schedules, and respond when questions arise. It works well for families who value a locally oriented provider that combines readily available assistance with a humane, compassionate approach to daily living needs.

Those who may want to consider alternatives include families prioritizing iron-clad scheduling reliability and consistent caregiver performance. The broader local market shows a strong emphasis on caregiving quality, but it also carries cautions about variability in staffing and oversight. For families dealing with complex medical needs, or those requiring 24/7 coverage with rigorous backup systems, or for those who demand an exceptionally strict safety track record, it is prudent to compare multiple providers and scrutinize each company's onboarding, training protocols, and performance guarantees before committing. That due diligence should extend to requesting detailed caregiver-to-client match processes and a formal plan for escalation if visits are missed or caregivers arrive late.

On the plus side, the robust front-office presence and the perceived kindness of caregivers come through in many accounts. Families repeatedly praise office staff for being courteous, informative, and easy to reach, and they credit caregivers with going the extra mile in daily caregiving tasks. This combination - personalized communication and a caregiving team that appears willing to invest emotional energy in each client - helps reduce anxiety for loved ones and creates a sense of ongoing, attentive support. When care plans are explained in straightforward terms and scheduling questions are answered promptly, families feel more secure about the continuity of care and the ability to adapt services as needs evolve.

However, the most telling caveats revolve around reliability and consistency in service delivery. Some feedback points to no-shows, late arrivals, or incomplete visits, which can undermine a sense of trust and place additional burdens on family members or other caregivers to fill gaps. There are also sober concerns raised about training quality and safety practices in the broader regional market, including instances where decisions by caregivers or management were questioned. While these anecdotes do not define every experience, they signal the need for concrete assurances: strict caregiver vetting, ongoing supervision, clear performance standards, and a well-documented accountability framework. Families should seek explicit policies on background checks, ongoing training, and what happens when a scheduling issue occurs.

The pros and cons against each other come into focus when deciding how to balance peace of mind with practical risk. The standout strengths - friendly, responsive office staff and caregivers who demonstrate genuine care - can offset some risk when paired with careful contract design: guaranteed visit windows, written service level expectations, and a transparent process for addressing missed visits or concerns. The onus is on the family to insist on a robust onboarding plan, regular quality checks, and a predictable care rhythm. In short, strong front-office support and compassionate caregiving can deliver meaningful relief and stability, provided the provider also commits to rigorous staffing reliability, transparent communication, and enforceable service guarantees.

In the end, Jo-Ella's presents a compelling option for families seeking a personable, community-centered care partner who prioritizes relationship-building and accessible management. It is a particularly good fit where respite needs are frequent but not extreme, and where the primary objective is to extend independence at home with helpful, human support. For households where absolute certainty about visit reliability, nurse-level oversight, or constant, unbroken coverage is non-negotiable, it makes sense to widen the field, request to meet several caregivers, and review a provider's QA framework in depth. With careful due diligence, families can leverage Jo-Ella's strengths while closing potential gaps - ensuring a care plan that remains compassionate, practical, and dependable over time.

Located in Lemont Furnace, Pennsylvania, this area offers a variety of amenities to meet the needs of seniors. In terms of dining options, there are several restaurants nearby including Ye Olde Inn for traditional fare, Subway and Wendy's for quick and easy meals, and Mc Patton's Pub for a casual dining experience. For those in need of pharmaceutical services, there are multiple pharmacies within a short driving distance such as Walmart Pharmacy and Rite Aid. The area also has convenient access to healthcare facilities including Uniontown Hospital and University of Pittsburgh Medical Center. Additionally, there are places of worship like St George Maronite Catholic Church and parks like Bailey Park for recreational activities. Overall, Lemont Furnace provides a blend of essential services and recreational opportunities for seniors looking to settle down in this peaceful community.

Restaurants

• Ye Olde Inn (1.3 miles)
• Angelina's (4.5 miles)
• Subway (4.6 miles)
• Wendy's (4.9 miles)
• Mc Patton's Pub (4.9 miles)
• Valley Dairy (5 miles)
• O’Donnell’s Pub (5.2 miles)

Pharmacies

• Nickman's Drug (2.7 miles)
• Walmart Pharmacy (4.1 miles)
• Rite Aid (4.9 miles)
• Martin's Pharmacy (5.1 miles)
• Pechin Pharmacy (5.1 miles)
• CVS Pharmacy (5.5 miles)
• Walgreens (5.7 miles)

Theaters

• Comet Drive-In Theatre (3.2 miles)
• AMC Classic Uniontown 6 (6.1 miles)

Places of Worship

• New Life Fellowship (4.1 miles)
• Bread of Life Tabernacle (4.7 miles)
• St George Maronite Catholic Church (5.1 miles)
• St Rita's Catholic Church (5.2 miles)
• Christian Church of Connellsville (5.3 miles)
• Mount Rose Baptist Church (5.4 miles)
• Genesis House Ministry (5.4 miles)

Parks

• Eberly Baseball Park (4.5 miles)
• East Park (5.5 miles)
• Bailey Park (5.7 miles)

Physicians

• Wesley Church Health Center (5.2 miles)
• Yancich Lou Md (5.2 miles)
• Richard S Kaplan (5.2 miles)
• Crossroads Treatment Centers (5.3 miles)
• Laurel Highlands Obgyn (5.4 miles)
• Doctor's Office (5.5 miles)
• Laurel Highlands Ob-Gyn (5.6 miles)

Transportation

• Amtrak-Cov (5.3 miles)

Hospitals

• Highlands Hospital Dgnstcs (5.8 miles)
• Uniontown Hospital (6 miles)
• University of Pittsburgh Medical Center (6 miles)
• Uniontown Hospital - Emergency Room (6 miles)
• Uniontown Hospital (6.3 miles)

Cafes

• Panera Bread (6.4 miles)