Jo-Ella's Personal Care & Respite Center Inc.

Pros

• Angels on Call has done a great job providing fantastic and very caring caregivers for my wife.
• From day 1 Angels on Call (Uniontown) have been like actual Angels while caring for my loved ones.
• They have awesome staff that truly care about their clients.
• Heidi is definitely an angel on call.
• The caregivers that work for them really do go the extra mile to make sure that my loved ones are cared for.
• The service they provided me was second to none.
• The company has went above and beyond for my family member and would recommend them for any homecare needs that you would need for a loved one.

Cons

• They felt the company never called to check on their loved one or the home, leaving them feeling neglected.
• They claimed the agency cares more about getting paid than the well-being of their loved ones.
• They alleged a caregiver was present when a relative died, but the office instructed her to leave and lock the door, with no remorse or apology.
• They described the Lemont Furnace location as having aides with no calls or shows, arriving late and leaving early.
• They stated a caregiver abandoned a Disabled American Veteran at a shopping center.
• They claimed staff were sent out before background checks and drug screenings were valid.
• They alleged a caregiver wore earbuds all day and the agency did not mind.
• They claimed a caregiver tried to give a patient insulin when the sugar was 62, which could have killed them.
• They described an incident where an aide left a handicapped woman stranded at a hair salon without assistance, requiring others to escort her home.

Review

Angels on Call inspires a range of emotions in readers who've shared their experiences across several towns, with many customers praising the care and compassion they've received and others raising serious concerns about safety, communication, and supervision. The collection paints a picture of a company that, in some instances, feels like a lifeline - delivering attentive, friendly office support and caregivers who genuinely connect with clients - while in other situations leaves families frustrated, worried, and searching for answers.

Several reviews spotlight the positive side of the agency. Customers repeatedly commend the office staff for being helpful, informative, and welcoming. One person praised "great customer service when I have questions for the girls in the office," and another noted that "Emma, you were amazing? you explained everything to me and made me feel very welcome in our conversation." The sentiment continues with comments about smiling caregivers and dependable on-call support in communities such as New Salem and Uniontown. The caregiving team is described as "great," with phrases like "the greatest? at care giving" and "awesome staff that truly care about their clients." In particular, Heidi is singled out as "definitely an angel on call," and there are heartfelt acknowledgments that a wife or loved one would not be able to stay at home without the agency's help. Collectively, these accounts emphasize warmth, reliability, and a sense that the caregivers go the extra mile.

For many families, the value lies in the continuity and dedication of specific caregivers who feel like trusted partners. Some reviewers mention that their loved ones receive careful, attentive care that enables them to stay at home, with gratitude extended to the caregivers who make daily life safer and more comfortable. The consistent message is that, when everything works well, the office staff and caregivers form a supportive network that families come to rely on - an experience that can translate into peace of mind during challenging times.

But the same pool of reviews also contains pointed, sometimes piercing criticisms that center on ongoing communication gaps, inconsistent staffing, and troubling incidents. A number of comments describe periods where families felt left without contact from the agency. One reviewer lamented, "Since I been in with this company they never once called me to see how I am and to see how everything is going with my home or my aides nothing," followed by a strong admonition that they would rather give a one-star rating than nothing at all. The sense expressed is that, for some clients, the relationship with the agency feels unsteady and unsupportive, especially over long stretches with little follow-up or reassurance.

The negative experiences grow still more alarming with explicit incidents and systemic concerns. Several reviewers allege serious missteps, such as aides beginning work before proper background checks or drug screenings have been completed, and the claim that some caregivers were sent out "the next day" to work with fragile clients despite unresolved checks. One reviewer recounts a caregiver who "kept scratching her arms, legs, head & torso" while muttering, and who wore AirPods with no apparent concern from the agency. Additional allegations describe care failures and supervision issues, including a caregiver leaving a client unattended at a shopping center, or leaving a handicapped woman at a hairdresser and even failing to monitor a dog left in a locked car. The phrase "PATHETIC!" appears in association with an abandonment incident in Connellsville, underscoring the severity of some complaints.

The most troubling comments extend to accusations of unsafe medical handling and poor supervision. At least one reviewer reports a caregiver attempting to administer insulin when the client's blood sugar was dangerously low, prompting a call for "better training with your aid before one of them takes someone's life." Others accuse leadership - specifically mentioning a person named Cindy Chipps - of failing to act in the best interests of clients. Some reviewers express deep concern about the quality-control processes, suggesting that staff may be placed with vulnerable individuals without proper qualification or oversight. In one particularly jarring account, a caregiver was present when a family member passed away, but the office allegedly instructed the caregiver to leave and lock the door, with no intervening outreach to offer condolences.

The reviews also point to geographic variation, with specific cautions about certain locations. A reviewer warns to "Avoid Lemont Furnace location," citing no-call/no-show schedules and late arrivals, while others point to difficulties with coordination in Connellsville and Connelsville. Yet even within the same metropolitan area, experiences diverge: some families praise the on-the-ground compassion and the obvious kindness of individual caregivers, while others question the agency's reliability and consistency over time. Taken together, these accounts suggest that client experiences depend heavily on the local team, the caregiver assigned, and the effectiveness of the agency's supervision and communication.

In sum, the body of feedback reflects a service with genuine strengths and undeniable risks. The strong endorsements celebrate empathy, respect, and the ability to keep loved ones safe at home, often centering on the office's approachable staff and the heartfelt dedication of certain caregivers. At the same time, the critiques illustrate real concerns about safety, transparency, training, and accountability that deserve attention from the agency. Families considering Angels on Call should weigh these experiences carefully, ask pointed questions about background checks, caregiver training, scheduling reliability, and how the agency handles complaints or incidents. For some, the company can be a trusted partner in managing home care; for others, it may be a signal to explore alternatives or to demand clearer assurances and stronger oversight before placing a loved one in care.

Located in Lemont Furnace, Pennsylvania, this area offers a variety of amenities to meet the needs of seniors. In terms of dining options, there are several restaurants nearby including Ye Olde Inn for traditional fare, Subway and Wendy's for quick and easy meals, and Mc Patton's Pub for a casual dining experience. For those in need of pharmaceutical services, there are multiple pharmacies within a short driving distance such as Walmart Pharmacy and Rite Aid. The area also has convenient access to healthcare facilities including Uniontown Hospital and University of Pittsburgh Medical Center. Additionally, there are places of worship like St George Maronite Catholic Church and parks like Bailey Park for recreational activities. Overall, Lemont Furnace provides a blend of essential services and recreational opportunities for seniors looking to settle down in this peaceful community.

Restaurants

• Ye Olde Inn (1.3 miles)
• Angelina's (4.5 miles)
• Subway (4.6 miles)
• Wendy's (4.9 miles)
• Mc Patton's Pub (4.9 miles)
• Valley Dairy (5 miles)
• O’Donnell’s Pub (5.2 miles)

Pharmacies

• Nickman's Drug (2.7 miles)
• Walmart Pharmacy (4.1 miles)
• Rite Aid (4.9 miles)
• Martin's Pharmacy (5.1 miles)
• Pechin Pharmacy (5.1 miles)
• CVS Pharmacy (5.5 miles)
• Walgreens (5.7 miles)

Theaters

• Comet Drive-In Theatre (3.2 miles)
• AMC Classic Uniontown 6 (6.1 miles)

Places of Worship

• New Life Fellowship (4.1 miles)
• Bread of Life Tabernacle (4.7 miles)
• St George Maronite Catholic Church (5.1 miles)
• St Rita's Catholic Church (5.2 miles)
• Christian Church of Connellsville (5.3 miles)
• Mount Rose Baptist Church (5.4 miles)
• Genesis House Ministry (5.4 miles)

Parks

• Eberly Baseball Park (4.5 miles)
• East Park (5.5 miles)
• Bailey Park (5.7 miles)

Physicians

• Wesley Church Health Center (5.2 miles)
• Yancich Lou Md (5.2 miles)
• Richard S Kaplan (5.2 miles)
• Crossroads Treatment Centers (5.3 miles)
• Laurel Highlands Obgyn (5.4 miles)
• Doctor's Office (5.5 miles)
• Laurel Highlands Ob-Gyn (5.6 miles)

Transportation

• Amtrak-Cov (5.3 miles)

Hospitals

• Highlands Hospital Dgnstcs (5.8 miles)
• Uniontown Hospital (6 miles)
• University of Pittsburgh Medical Center (6 miles)
• Uniontown Hospital - Emergency Room (6 miles)
• Uniontown Hospital (6.3 miles)

Cafes

• Panera Bread (6.4 miles)