Manorcare Health Services - Whitehall Borough

Pros

• Many staff members were described as attentive and kind, providing considerate care to patients.
• The facility was noted for being clean and comfortable, creating a pleasant environment for recovery.
• Some physical and occupational therapists received praise for their patience and support during rehabilitation.
• One reviewer expressed gratitude towards specific staff members who contributed positively to their recovery experience.
• The food provided was mentioned as excellent by certain residents, with great flavor and presentation.
• Overall, several families felt reassured by the level of care their loved ones received during their stay at the facility.

Cons

• The nurses often neglected to answer call buttons, leaving patients in distress for hours.
• Patients were not regularly washed, leading to concerns about hygiene and care quality.
• Staff displayed rude and condescending behavior towards patients and their families.
• There were incidents of patients being coerced into painful therapy against their will.
• A patient experienced significant pain and inadequate pain management after surgery, being overmedicated to the point of unresponsiveness.
• A podiatrist conducted a neuro exam on a patient recovering from a brain injury, raising serious concerns about competency.
• Personal belongings, like wedding rings, went missing under suspicious circumstances during care.
• Reports highlight inconsistent staff responses and lack of proper attention to patient needs and safety.

Review

The experiences shared by families regarding their loved ones' stays at ManorCare facilities, particularly in Whitehall, paint a complex picture of care and treatment. While some family members report deeply concerning instances of neglect and lack of responsiveness from staff, others have had more positive encounters that highlight the dedication of specific nurses and rehabilitation staff. This spectrum of experiences raises important questions about consistency and quality in care within such facilities.

Many reviewers express heartbreak over the treatment their relatives received during crucial moments of recovery. One individual recounted a distressing experience with their mother after a heart attack, noting that the nursing staff often ignored her calls for help, which left her feeling helpless. The reviewer described how they frequently assisted their mother with hygiene and mobility issues despite being untrained to do so. A particularly shocking incident involved discovering green mold on her mother’s skin under a medical vest – an appalling sign of neglect. Such accounts underscore the urgency for vigilant family engagement to ensure standards are met.

Similarly, another family member highlighted the dire conditions experienced by their loved one during a three-week stay at ManorCare. They reported significant lapses in care, including unanswered call bells and inadequate personal hygiene. Despite being there for essential IV medication and suffering from severe back pain, the patient was pushed into aggressive physical therapy that only exacerbated her condition. Family members felt compelled to act after witnessing unprofessional interactions between nurses and their mother—one nurse even scolded her by stating it wasn't a hotel. These occurrences have naturally raised concerns about the overall safety and well-being of patients within this facility.

On the other hand, some reviews did highlight commendable aspects of care provided at ManorCare Whitehall. One individual described receiving thoughtful attention from staff members who maintained cleanliness throughout the facility while providing satisfactory meals. Though dissatisfactory food quality was noted as an issue by others, certain patients enjoyed meals they considered flavorful and well-prepared. The report mentions instances where occupational therapy was too aggressive but contrasted them with praise for specific therapists who exhibited kindness and patience during rehabilitation sessions.

However, troubling stories continued to arise regarding lapses in comprehensive assessments post-injury or illness—a situation exemplified when an elderly grandmother suffered multiple falls while under supervision; she underwent an inappropriate neurological evaluation conducted by a podiatrist instead of qualified medical personnel. Compounding these difficulties was communication breakdown among nursing staff when explaining circumstances surrounding each fall—the lack of cohesive accounts added layers to the family's distress regarding transparency about their loved one's safety.

Despite the frustrations expressed in numerous reviews about inadequacies in healthcare delivery within ManorCare facilities, not all experiences were negative. One daughter shared positive reflections reflecting on several visits over time; she noted active engagement among caregivers towards residents and mentioned that her 92-year-old mother generally received competent support throughout two stays at this rehab center—even when she presented challenges due to her health issues.

Ultimately, these reviews encapsulate both inconsistency in patient care quality across ManorCare facilities along with distinct examples showcasing exemplary compassion exhibited by select staff members tasked with rehabilitating vulnerable populations—a juxtaposition indicative of many long-term care settings today requiring continuous oversight from both family members advocating for improved treatment options alongside institutional commitment toward reforming practices affecting patient health outcomes.

This part of Pittsburgh, Pennsylvania offers a variety of amenities and services that make it a convenient and comfortable area for senior living. With numerous restaurants, cafes, pharmacies, and hospitals within a few miles radius, residents have easy access to essential resources. The presence of places of worship also provides opportunities for spiritual fulfillment. In addition, the proximity to parks and recreational facilities like Mt. Lebanon Park and South Park Dog Park allows for outdoor activities and relaxation. The area is well-connected with transportation options such as the South Hills Village Trolley Stop and U-Haul Moving & Storage making it easy to travel around the city. Overall, this neighborhood offers a balanced mix of urban convenience and natural beauty for seniors looking to settle down in a vibrant community.

Restaurants

• Gianna Vias Restaurant & Bar (0.3 miles)
• Spoonwood Brewing (1.4 miles)
• McDonald's (2.1 miles)
• Pleasant Bar (2.4 miles)
• Hitchhiker Brewing (2.4 miles)
• Park Valley Lounge (2.6 miles)
• Primanti Bros. Restaurant and Bar Mt. Lebo (2.7 miles)

Pharmacies

• Rite Aid (1.4 miles)
• Shop 'n Save (1.6 miles)
• Rite Aid (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• Rite Aid (2.2 miles)
• Walgreens (2.3 miles)

Cafes

• Starbucks (2.2 miles)
• Panera Bread (2.8 miles)
• De Lallo's Fort Couch Cafe (3.2 miles)
• Mediterra Cafe (3.2 miles)
• Starbucks (3.3 miles)
• Starbucks (3.3 miles)
• Panera Bread (4.3 miles)

Places of Worship

• Kingdom Hall Of Jehovahs Witnesses (2.2 miles)
• St Simon & Jude Church (4.3 miles)
• St Margaret of Scotland Roman Catholic Church (4.9 miles)
• St Louise De Marillac Church (5 miles)

Transportation

• U-Haul Moving & Storage of Pleasant Hills (2.4 miles)
• South Hills Village Trolley Stop (3.3 miles)

Parks

• Village Green Park (2.5 miles)
• Mt. Lebanon Park (3 miles)
• South Park Dog Park (3.3 miles)
• Mt Washington Observation Deck (4.9 miles)
• The Duquesne Incline (5.5 miles)

Hospitals

• UPMC South Hills (2.9 miles)
• UPMC Mercy (5.2 miles)

Physicians

• St. Clair Hospital (3.7 miles)
• Vujevich Dermatology Associates (3.9 miles)
• Chang Eye Group (4.2 miles)
• Pediatric Alliance-St Clair (4.5 miles)
• Jefferson Internal Medicine (4.6 miles)
• Steel Valley Orthopedic Associates PC (4.6 miles)
• Jefferson Surgery Center (4.6 miles)

Theaters

• AMC Waterfront 22 (5.3 miles)