4220 Saw Mill Run Boulevard, Pittsburgh, PA 15227
For more information about senior living options: (866) 208-4318
Overall Review of Heritage Manor Senior Living
Pros
The owners, Kim and Ed, are actively involved in the day-to-day activities of the facility, showing genuine care for residents and staff.- The building is absolutely stunning, preserving hotel charm while feeling like home.
- The staff are wonderful and consistently go above and beyond for residents and families.
- Heritage Manor provides personalized, attentive care with sufficient staffing and an in-house doctor.
- The environment is friendly and well-kept, with polite managers and residents who are kind and sociable.
- The facility is clean, and the care provided helps residents feel safe and well cared for.
- Daily activities keep residents engaged and socially connected, contributing to their well-being.
- Families experience peace of mind knowing their loved ones are cared for with love and compassion.
Cons
The smell worsened the deeper one walked into the building.- The facility was run down, worn out, dirty, and allegedly covered in bedbugs.
- The entire place smelled like urine, suggesting nobody was taking care of the residents and that it was very unclean.
- It was described as one of the filthiest places, with rude staff, gross bathrooms, and patients left in urine for hours.
- A resident was mistreated by a staff member, with concerns she wasn’t fed and shoes weren’t put on before leaving, even in the rain.
- The owners, Kim and Ed, were criticized as not being humane and not good at treating people.
- The staff were said to neglect checking on residents, with claims of insufficient rounds and a nonfunctional call bell system.
- A warning was issued: don’t place a loved one there, as residents reportedly lie in urine overnight and are treated inadequately, described by an employee who walked away.
Review
Heritage Manor Senior Living is best suited for families seeking a small, hands-on, home-like atmosphere where the owners are visibly involved and care feels personal. The facility tends to attract residents who value a warm, family-run vibe, the sense that staff know residents well, and an environment that emphasizes daily living, sociability, and home-cooked meals. The setting is more residential than clinical, with rooms that often include private baths and a layout reminiscent of a converted hotel. For families prioritizing affordability, accessibility of in-house medical oversight, and a sense that staff will go the extra mile for individual residents, this community can be a good fit when the fit with staff and the family dynamic is right.
At the same time, serious concerns emerge clearly in a sizable portion of feedback. Families should consider alternatives if priorities include consistently immaculate cleanliness, odor-free environments, and rigorously managed safety protocols. Reports of pervasive odors, rooms and common areas that feel unclean, and residents who experience neglect or lack of timely assistance are red flags that cannot be ignored. Instances of miscommunication, unanswered call bells, and periods where residents seem unsupervised point to potential safety gaps. For families with heightened expectations around pest control, housekeeping standards, and meticulous staff oversight, exploring other options is a prudent move.
The strongest positives, the owners’ hands-on leadership, the warmth of the staff, and the sense of a family in residence, can meaningfully offset some weaknesses. When Kim and Ed are present and attentive, residents often experience continuity of care, flexible problem-solving, and a welcoming, non-institutional atmosphere. The in-house doctor, diverse and home-style meals, and a calendar of daily activities contribute to a meaningful daily routine and emotional well-being for many residents. For families who place a premium on personal attention, visible leadership, and the comfort of a smaller setting, these factors can translate into real peace of mind and steady, compassionate care.
Nevertheless, the risk side is real and must be weighed carefully. The persistence of cleanliness complaints and the severity of some notes about neglect or inadequate supervision demand a rigorous, on-site assessment. The facility’s appeal relies heavily on how reliably staff can be mobilized, how quickly concerns are addressed, and whether administrative leadership remains consistently engaged day-to-day. Families should anticipate variability in experiences and prepare to probe deeply about housekeeping schedules, call-system reliability, staff training, and the mechanisms used to prevent falls or missed restroom breaks. The question is whether current safeguards and staffing levels can be sustained in the resident’s daily life.
For families conducting a serious search, use a targeted on-site evaluation as the deciding factor. During tours, assess odor, cleanliness, and the overall upkeep of bedrooms and bathrooms; verify the presence and responsiveness of call bells; ask to meet direct care staff across shifts; request details on staff-to-resident ratios and turnover; review the menu with opportunities to customize meals; and request real-world examples of daily routines and activity options. Seek out several families of residents to gauge consistency of care, and request current inspection and licensing documentation. If ownership presents clear, measurable plans for addressing past concerns and demonstrates sustained, hands-on oversight, the balance tilts toward Heritage Manor.
In sum, Heritage Manor Senior Living delivers a genuine, family-centric care option with meaningful strengths in leadership, relationship-driven care, and affordability. It is not the right choice for every family: those who cannot tolerate even sporadic lapses in cleanliness or safety should look toward facilities with stricter, more standardized protocols and documented cleanliness records. For families willing to engage actively with the community, insist on clear answers from ownership, and prioritize a home-like atmosphere where staff know residents by name, Heritage Manor can offer comfort, dignity, and a sense of belonging that makes tough transitions more manageable. A careful, in-person vetting will reveal whether the positives align with the resident’s needs and the family’s expectations.
76 resident community capacity
Studio apartments
Assisted Living
Respite Care
Air-conditioning
Beautician on-site
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Laundry
Move-in coordination
Outdoor space
Party space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Pittsburgh International (16 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Religious services
English
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