Heritage Manor Senior Living in Pittsburgh, PA
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4220 Saw Mill Run Boulevard, Pittsburgh, PA 15227
For more information about senior living options: (844) 490-3973
The owners, Kim and Ed, are actively involved in the day-to-day activities of the facility, showing genuine care for residents and staff. The building is absolutely stunning, preserving hotel charm while feeling like home. The staff are wonderful and consistently go above and beyond for residents and families. Heritage Manor provides personalized, attentive care with sufficient staffing and an in-house doctor. The environment is friendly and well-kept, with polite managers and residents who are kind and sociable. The facility is clean, and the care provided helps residents feel safe and well cared for. Daily activities keep residents engaged and socially connected, contributing to their well-being. Families experience peace of mind knowing their loved ones are cared for with love and compassion.
The smell worsened the deeper one walked into the building. The facility was run down, worn out, dirty, and allegedly covered in bedbugs. The entire place smelled like urine, suggesting nobody was taking care of the residents and that it was very unclean. It was described as one of the filthiest places, with rude staff, gross bathrooms, and patients left in urine for hours. A resident was mistreated by a staff member, with concerns she wasn't fed and shoes weren't put on before leaving, even in the rain. The owners, Kim and Ed, were criticized as not being humane and not good at treating people. The staff were said to neglect checking on residents, with claims of insufficient rounds and a nonfunctional call bell system. A warning was issued: don't place a loved one there, as residents reportedly lie in urine overnight and are treated inadequately, described by an employee who walked away.Heritage Manor Senior Living is best suited for families seeking a small, hands-on, home-like atmosphere where the owners are visibly involved and care feels personal. The facility tends to attract residents who value a warm, family-run vibe, the sense that staff know residents well, and an environment that emphasizes daily living, sociability, and home-cooked meals. The setting is more residential than clinical, with rooms that often include private baths and a layout reminiscent of a converted hotel. For families prioritizing affordability, accessibility of in-house medical oversight, and a sense that staff will go the extra mile for individual residents, this community can be a good fit when the fit with staff and the family dynamic is right.
At the same time, serious concerns emerge clearly in a sizable portion of feedback. Families should consider alternatives if priorities include consistently immaculate cleanliness, odor-free environments, and rigorously managed safety protocols. Reports of pervasive odors, rooms and common areas that feel unclean, and residents who experience neglect or lack of timely assistance are red flags that cannot be ignored. Instances of miscommunication, unanswered call bells, and periods where residents seem unsupervised point to potential safety gaps. For families with heightened expectations around pest control, housekeeping standards, and meticulous staff oversight, exploring other options is a prudent move.
The strongest positives - the owners' hands-on leadership, the warmth of the staff, and the sense of a family in residence - can meaningfully offset some weaknesses. When Kim and Ed are present and attentive, residents often experience continuity of care, flexible problem-solving, and a welcoming, non-institutional atmosphere. The in-house doctor, diverse and home-style meals, and a calendar of daily activities contribute to a meaningful daily routine and emotional well-being for many residents. For families who place a premium on personal attention, visible leadership, and the comfort of a smaller setting, these factors can translate into real peace of mind and steady, compassionate care.
Nevertheless, the risk side is real and must be weighed carefully. The persistence of cleanliness complaints and the severity of some notes about neglect or inadequate supervision demand a rigorous, on-site assessment. The facility's appeal relies heavily on how reliably staff can be mobilized, how quickly concerns are addressed, and whether administrative leadership remains consistently engaged day-to-day. Families should anticipate variability in experiences and prepare to probe deeply about housekeeping schedules, call-system reliability, staff training, and the mechanisms used to prevent falls or missed restroom breaks. The question is whether current safeguards and staffing levels can be sustained in the resident's daily life.
For families conducting a serious search, use a targeted on-site evaluation as the deciding factor. During tours, assess odor, cleanliness, and the overall upkeep of bedrooms and bathrooms; verify the presence and responsiveness of call bells; ask to meet direct care staff across shifts; request details on staff-to-resident ratios and turnover; review the menu with opportunities to customize meals; and request real-world examples of daily routines and activity options. Seek out several families of residents to gauge consistency of care, and request current inspection and licensing documentation. If ownership presents clear, measurable plans for addressing past concerns and demonstrates sustained, hands-on oversight, the balance tilts toward Heritage Manor.
In sum, Heritage Manor Senior Living delivers a genuine, family-centric care option with meaningful strengths in leadership, relationship-driven care, and affordability. It is not the right choice for every family: those who cannot tolerate even sporadic lapses in cleanliness or safety should look toward facilities with stricter, more standardized protocols and documented cleanliness records. For families willing to engage actively with the community, insist on clear answers from ownership, and prioritize a home-like atmosphere where staff know residents by name, Heritage Manor can offer comfort, dignity, and a sense of belonging that makes tough transitions more manageable. A careful, in-person vetting will reveal whether the positives align with the resident's needs and the family's expectations.
76 resident community capacity
Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Party spaceHaving access to party space is important for seniors as it provides opportunities for socialization, connection, and enjoyment. These spaces allow seniors to celebrate special occasions, host gatherings with friends and family, and participate in community events, enhancing their overall well-being and quality of life.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely. Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Pittsburgh International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
Religious servicesReligious services provide seniors with a sense of community, support, and spiritual fulfillment, which can improve their overall well-being and mental health. It also offers them opportunities for socialization and connection with others who share their beliefs. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.Heritage Manor Senior Living in Pittsburgh, PA is an exceptional assisted living community that offers a wide range of care services and amenities to ensure the comfort and well-being of its residents. The community provides respite care for those in need of short-term stays.
Residents at Heritage Manor can enjoy the convenience of having a beautician on-site as well as access to a beauty salon, allowing them to maintain their personal grooming needs. They can also stay entertained with cable or satellite TV and take advantage of community-operated transportation for outings and appointments.
For those interested in technology, there is a computer center available where residents can access the internet and stay connected. Meals are served in a lovely dining room with restaurant-style dining, accommodating special dietary restrictions when needed.
To promote physical fitness, there is a fitness room equipped with various exercise equipment. Residents can also enjoy spending time outdoors in the beautiful garden or utilize the outdoor spaces for relaxation or socializing. Additionally, there is a gaming room and a small library for leisure activities.
Housekeeping services are provided along with laundry facilities to ensure that residents have clean and comfortable living spaces. Move-in coordination is available to assist new residents during their transition.
The assisted living community places great emphasis on resident well-being with amenities like a wellness center offering 24-hour supervision and assistance with daily activities such as bathing, dressing, and transfers. There is also 24-hour call system monitoring to provide immediate assistance if needed.
The dedicated staff at Heritage Manor ensures that medication management is always taken care of correctly. In addition, they provide special care for diabetic residents through specialized diets.
The community offers a variety of activities to keep residents engaged and entertained. This includes concierge services, planned day trips, resident-run activities, and scheduled daily activities catered to different interests. Religious services are also available onsite.
Heritage Manor benefits from its convenient location near numerous cafes, parks, pharmacies, doctors' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This allows residents to easily access various services and amenities within the surrounding neighborhood.
Overall, Heritage Manor Senior Living provides a warm and comfortable environment with comprehensive care services, a range of amenities, and numerous nearby conveniences to cater to the diverse needs and interests of its residents.
Heritage Manor Senior Living offers Studio apartments.
Heritage Manor Senior Living is located at 4220 Saw Mill Run Boulevard, Pittsburgh, PA 15227 in Allegheny County, Pennsylvania
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