15100 Dahlia Drive, Philadelphia, PA 19116
For more information about senior living options: (844) 490-3973
The reviewer describes it as great. It is described as great by the reviewer.
They can't contact anyone because the phone numbers on Google are outdated. The number listed on the site is actually a fax. There is no website and no email service. They can't get in touch / can't reach anyone. They can't find any information besides home warranty and inspection notices.There is a palpable frustration that runs through reports about trying to reach this company. The central complaint is a breakdown in basic communication: the phone numbers listed in Google are outdated, and the number the site shows isn't a live line at all - it's a fax. For anyone trying to connect about a service, this mismatch creates immediate confusion and a sense that the business isn't accessible or current. When the primary channel people expect to use to ask questions or request help fails, it colors every other interaction with doubt and impatience.
Another striking issue is the absence of any online footprint beyond a bare listing. There is no working website to provide context, no online chat, and no obvious email address to drop a note. That lack of digital infrastructure compounds the problem of reaching the company, especially in an era when almost all businesses offer at least one reliable online contact channel. The result is a inescapable feeling that the company is unreachable and, in practice, off the grid for customer care.
What little information does appear is even more opaque. The only references found point vaguely to "home warranty" and an "inspection notice," with no clear explanation of services, hours, or how to initiate a claim or request. This narrow and cryptic hint leaves potential customers guessing about what the business actually does, what to expect in terms of turnaround times, and whether their needs can be met at all. The vagueness adds to a sense of uncertainty and mistrust.
From the customer experience perspective, the impact is substantial. People report wasting substantial time trying to locate a viable contact method, only to encounter dead ends. The inability to reach the company can be particularly stressful for anyone dealing with home services or warranties, where timely communication is often critical. The churn of failed attempts, dead numbers, and empty promises of callback creates a feedback loop of frustration, reinforcing the impression that the business is unreliable or poorly managed.
There are broader implications for credibility and trust. When a business is hard to contact, potential clients may assume there are deeper issues - such as mismanagement, financial instability, or a lack of commitment to customer service. Even if those assumptions aren't true, the visible symptoms are enough to deter engagement. In today's market, accessibility is part of the product; if you can't be reached, customers may look elsewhere, choosing competitors who offer clear channels of communication and transparent information.
To improve the situation, several practical steps would make a real difference. First, update and verify all contact information across Google, social media, and any business directory listings, ensuring every phone line is active and clearly labeled, with an alternate method for those who prefer email or chat. Second, establish a functional website or at minimum a dedicated support page with hours of operation, service details, and a simple contact form. Third, consider adding a patient-friendly response protocol: acknowledge inquiries quickly, publish a reliable callback window, and provide a visible path to resolve common questions about warranties and inspections. Finally, maintain a consistent presence online so that prospective customers feel confident they can reach the company when needed.
In the end, the recurring theme is accessibility. A business that cannot be reached through standard channels leaves customers in limbo, unsure of who to contact or whether their needs will be met. By prioritizing accurate contact information, a real website or official contact point, and a straightforward customer support process, this company could transform a pattern of frustration into a straightforward, trustworthy experience. Until then, the ongoing disconnect between what customers expect and what they find continues to erode confidence and deter engagement.
6 resident community capacity
Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Trenton-Mercer County (14 miles away) Philadelphia International (22 miles away)
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.The Arbours at Eagle Pointe in Philadelphia, PA is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides telephone and Wi-Fi/high-speed internet access to help residents stay connected with their loved ones and the outside world.
For those who require assistance with meal preparation and service, The Arbours at Eagle Pointe offers care services to ensure that residents receive nutritious meals regularly. Additionally, medication management services are available to help residents with their medication needs and ensure they are taking their medications as prescribed.
The dining experience at The Arbours at Eagle Pointe is tailored to accommodate special dietary restrictions. Whether it's due to allergies, intolerances, or personal preferences, the community's dining staff works closely with each resident to create meals that suit their unique needs.
Convenience is also a key aspect of the community's location. With seven pharmacies, one physician office, six restaurants, one theater, and two hospitals nearby, residents have easy access to essential services and entertainment options.
Overall, The Arbours at Eagle Pointe offers a supportive and comfortable environment for seniors in need of assistance. With its amenities, care services, specialized dining options, and convenient location in Philadelphia, PA., this assisted living community aims to provide a fulfilling lifestyle for its residents.
The Arbours at Eagle Pointe is located at 15100 Dahlia Drive, Philadelphia, PA 19116 in Philadelphia County, Pennsylvania
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