Companion Care USA

Pros

• Ashley is doing an amazing job helping with clients' care.
• Ashley is always just a phone call away when help is needed.
• Ashley goes above and beyond in everything she does for clients.
• The owner James is very professional and goes above and beyond to care for his clients.
• James has worked with clients for several years.
• Companion Care Partners is praised for caring deeply about its clients and families.

Cons

• They claim the agency lacks proper coverage and backup, leaving clients without care.
• They describe Dunia, the on-call scheduler, as not caring about clients, never answering her phone, and warranting firing.
• They say the company is flaky and unprofessional with poor leadership and disorganized paperwork.
• They report no-shows and no courtesy calls, forcing clients to figure out care on their own.
• They criticize the owner for being bothered by calls rather than fixing scheduling issues.
• They state daily assistance is unreliable because nurses don't show up and there is no backup system.
• They warn the agency is dangerous and advise others to stay away.
• They accuse the agency of lying and not following through on commitments.
• They recount has-had-to-go-to-hospital scenarios due to lack of coverage and support.
• They describe the overall service as unreliable and not the care you want for a loved one.

Review

There is a wide range of experiences reported with this home care agency, painting a picture of both heartfelt appreciation and sharp frustration. On one hand, some families speak glowingly about the care their loved ones receive and the personal dedication of a few standout staff members. On the other hand, there are persistent complaints about unreliable scheduling, lack of backup coverage, and poor responsiveness that have left families feeling vulnerable and unsupported, sometimes to the point of fear for their loved ones' safety. The accounts collectively reveal a service capable of genuine compassion and real problems that undermine trust and smooth operation.

A recurring thread in the negative experiences centers around the on-call scheduler, Dunia. Reviewers accuse her of failing to provide dependable coverage and of not prioritizing the needs of clients. Some describe her as unresponsive, citing situations where phone calls went unanswered and schedules were not honored. The sentiment from multiple voices is that her on-call role is critical to ensuring timely care, and when it fails, families feel abandoned. There are strong, emotional warnings to avoid dealing with Dunia, with phrases that she does not care about clients and should be removed from her position. In several accounts, this lack of reliability prompts families to escalate issues to the agency's owner, often unsuccessfully, leaving them to navigate the care crisis largely on their own.

The consequences of unreliable scheduling extend beyond inconvenience; they disrupt daily routines and, in at least a few cases, raise serious concerns about safety. Reviewers describe no-show scenarios, missed visits, and a lack of timely communication about cancellations. Some say there is no effective back-up system in place when the nurse or caregiver fails to appear, leaving families scrambling to fill the gap and sometimes scrambling to arrange emergency care. A sense of being "on your own" persists in these narratives, with critics wondering about the leadership and systems in place to prevent such lapses.

Against this backdrop of frustration, other accounts highlight a very different experience - one of dependable, compassionate care led by a few exceptional caregivers. Ashley, in particular, receives repeated praise for her extraordinary dedication. Reviewers describe Ashley as someone who is always available, responsive by phone, and willing to go above and beyond to support both the patient and the family. The praise conveys a strong sense of relief: after experiences with other agencies where caregivers failed to show up, Ashley is portrayed as a reliable, heart-led professional who alleviates the burden of caregiving for families. The gratitude is palpable, with families emphasizing how Ashley's presence and consistency have improved the overall quality of care and the family's peace of mind.

There is also praise for the owner, James, who is described as professional and genuinely caring. Several accounts note that he has worked with the same families for years, indicating a level of stability and continuity that can be rare in this field. This leadership is presented as a counterpoint to the problematic scheduling stories, suggesting that the agency can offer steady, personal attention when operations run smoothly. The positive statements about James contribute to a sense that the agency has the potential to provide excellent care, especially when backed by strong personal commitment and experience.

Amid the mixed experiences, there is a distinct narrative of miscommunication being acknowledged and addressed. In at least one account, a miscommunication led to a hiccup in service, but the agency took the concerns seriously and rectified the situation, allowing services to continue and stay stable. This resolution suggests that, despite problematic patterns reported by several clients, there is an ability within the agency to recognize errors, make corrections, and restore continuity of care. It underscores that outcomes for clients can depend heavily on how issues are handled once they arise.

Overall, the body of reviews presents a complex, real-world picture of a home care agency that can be deeply meaningful and life-changing for families, but also fraught with logistical and communication challenges. The most positive experiences center on reliable caregivers like Ashley and on leadership from James, who together create a sense of trust, responsiveness, and long-term commitment. Yet there are persistent, strongly-worded complaints about Dunia's on-call performance, inconsistent coverage, and a lack of proactive communication that leave other families fearful about when help will arrive and whether the help will arrive at all. For potential clients, the decisional landscape here is nuanced: the agency can offer exceptional personal care and dependable leadership, but only if systemic issues around scheduling, backup coverage, and communication are reliably addressed.

This part of Philadelphia, Pennsylvania, offers a variety of amenities and services that may be appealing to seniors looking for a convenient and vibrant neighborhood. With multiple pharmacies within a short distance, access to healthcare is easily accessible. The proximity to transportation options such as SEPTA stations and car rental services provides convenient travel options for those without personal vehicles. Nearby physicians and hospitals ensure quality medical care is readily available. The area also boasts a diverse selection of restaurants, cafes, and parks, offering opportunities for recreation and socialization. Overall, this neighborhood presents a well-rounded environment with essential services and recreational activities that cater to the needs of seniors looking for a comfortable and engaging community to call home.

Pharmacies

• Rite Aid (1.1 miles)
• CVS Pharmacy (1.8 miles)
• Rite Aid (1.9 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)

Transportation

• SEPTA: 101/102 Lansdowne Avenue Station (1.8 miles)
• Darby Transportation Center (2.2 miles)
• SEPTA: MFL/TRL 30th Street Station (3.5 miles)
• 30th Street Station (3.6 miles)
• Jefferson Station (4.8 miles)
• National Car Rental (4.8 miles)
• Terminal F (4.8 miles)

Physicians

• Dr Madonna's Family Practice (2 miles)
• Children's Hospital of Philadelphia (2.9 miles)
• CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus (2.9 miles)

Hospitals

• Philadelphia VA Medical Center (2.6 miles)
• Veterans Administration Community Living Center (2.7 miles)
• Lankenau Medical Center (2.8 miles)
• The Pavilion (3 miles)

Restaurants

• McDonald's (3.2 miles)
• Wendy's (3.3 miles)
• Larry's Steaks (3.3 miles)
• Rosy's Taco Bar (3.8 miles)
• Pizza Hut (3.8 miles)
• K'Far (4.1 miles)
• Parc Brasserie (4.1 miles)

Parks

• Fairmount Park (3.3 miles)
• Ellson Glen Park (3.5 miles)
• Schuylkill River Park (3.6 miles)
• Rittenhouse Square (4.1 miles)
• Christopher Columbus Park Dog Run (4.6 miles)
• FDR Park (4.9 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (3.9 miles)
• La Colombe Torrefaction (4.1 miles)
• Elixr Coffee (4.4 miles)
• Starbucks (4.4 miles)
• Panera Bread (4.6 miles)
• The Landing Kitchen (5 miles)