Care Pavilion Nursing And Rehabilitation Center
Save6212 Walnut Street, Philadelphia, PA 19139
For more information about senior living options: (844) 490-3973
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Some staff are excellent. The check-in process is easy, and the front desk staff are friendly and welcoming to visitors. The social worker and nursing staff provide warm greetings and introductions during visits. Residents' rooms are clean and residents are dressed nicely. The Business Office Manager was clear about payment arrangements and respected privacy. The Business Office Manager showed empathy and patience in explaining arrangements. There is a strong, active community with social activities, including bingo. The facility is described as among the best places for treatment. The elevator is clean and odor-free, and the dining hall looks brighter.
The facility is unsafe and neglectful due to untrained, unprofessional, and condescending staff. Only one staff member supervises 36 adults, creating a major safety risk. Visitors can sign in without ID, posing security and contraband risks. A resident was seen in a hospital gown with no underwear, which is degrading and unsafe. Residents throw glass dishes and a cane is swung at others, indicating serious safety hazards. The building is unclean and poorly maintained, with little access to fresh air. Care standards are inconsistent: long call-bell waits, late medications, and subpar food. There are reports of neglect and possible abuse, including patients not being cleaned and injuries like black eyes. The facility has been described as needing closure due to neglect and unsafe practices. In at least one case, a family alleges a death resulted from neglect or delayed care, with late or no communication.Care Pavilion draws a wide spectrum of experiences from visitors and residents, with many accounts focusing on serious safety and dignity concerns while others highlight moments of kindness and improvements. Across the board, reviewers describe a facility that can feel unsafe, unprofessional, and neglectful in its most vulnerable moments, even as a smaller portion of staff are praised for their empathy and competence. The inconsistencies are striking: some days and some shifts are portrayed as chaotic and dangerous, while other visits emphasize courteous front-desk service, clear communication, and compassionate care.
A dominant thread through the most alarming reviews is a sense of inadequate supervision and security. One observer reported a staggering imbalance: just one staff member monitoring 36 adults with mental-health challenges, with visitors able to check in without ID or proof of identity - a situation described as a major security risk. The same account notes a resident wandering around in a hospital gown with no underwear, a scene described as degrading and unacceptable. There are also first-hand observations of aggressive behavior among residents - glass dishes being thrown and a cane swung at another person - paired with a claim that the facility is unclean, poorly maintained, and lacking access to fresh air. Taken together, these anecdotes underscore a fear that safety protocols, patient dignity, and basic environmental standards are not reliably in place.
Care quality and daily operations emerge as another source of concern. Several reviewers complain about delays and unreliability in essential care tasks: call bells routinely go unanswered for 30 to 45 minutes or longer, medications arrive late, and meals are described as inconsistent in quality - utterly inedible to some, passable to others who bring in their own seasonings. The financial and administrative side of care also comes up in a negative light, with one reviewer suggesting the facility is "collecting your money while doing the bare minimum." Yet there are mixed notes here as well: a few accounts praise efficient check-ins, compassionate front-desk staff, and positive interactions with social workers and nurses, indicating that care quality can vary by shift, unit, or individual.
On the flip side, several reviews recount moments of genuine care and professionalism that counterbalance the worst stories. A number of visitors describe easy check-ins, welcoming front-desk staff, and a social worker and nursing team that offered friendly introductions, which contributed to a pleasant visit and reassurance about a loved one's care. A business-office manager is commended for handling financial arrangements with privacy and clear explanations, and a family member who is partially blind appreciated the patience and empathy shown during the signing of documents. Some residents themselves describe the community as sociable with engaging activities, noting that staff can be kind, knowledgeable, and invested in the residents' wellbeing. In a few instances, the overall tone shifts toward gratitude for the people who do show up with care, indicating that even within a challenging environment, competent and caring professionals can make a meaningful difference.
Despite these positives, several reviews linger on serious operational and environmental problems. Reports of no air conditioning in some rooms, persistent odors of urine, and floors that are "sticky under feet" paint a picture of a facility struggling with cleanliness and comfort. Observations extend to routine hygiene issues - claims that residents are not changed as often as promised, or that bathrooms and common areas are not maintained to standard. Television systems that do not work and a sense of pervasive gloom in the environment are described as contributing to a depressing rehabilitation experience. In one particularly troubling account, a patient was allegedly found with two black eyes after an incident, and a caller reported that staff told a patient not to disclose abuse or risk being "put out." These reports fuel a broader concern about neglect and inconsistent enforcement of safety and dignity standards.
The most grave and emotionally charged accounts revolve around death, alleged malpractice, and a lack of timely communication. One visitor recounted transferring a loved one from another hospital and witnessing rude behavior from staff, a doctor who reportedly did not see the patient promptly, and a failure to call 911 in a timely manner - all culminating in the death of the patient. The caller described a cruel sense of abandonment, with the facility slow to confirm the patient's passing and a rapid, emotional drive to the hospital that proved unnecessary in the end. Amid suspicions about staff conduct and even illicit activity rumored to be occurring within the facility, this story casts a long shadow over the institution and underscores the need for rigorous oversight, transparent incident reporting, and accountability.
In sum, the Care Pavilion presents a paradox: pockets of excellent, compassionate care amid broader concerns about safety, staffing, cleanliness, and treatment. The most consistent thread across many reviews is the stark variability in experience, often tied to staffing levels, shifts, and individual personnel. Families considering care for a loved one should approach with thorough due diligence: request specific staffing ratios, insist on documented safety procedures and daily schedules, tour the facility extensively, verify medication administration processes, and ask for up-to-date information on environmental conditions, incident reporting, and family access. While there are commendable staff members and moments of positive interaction, the collective history shared by reviewers suggests a facility that requires careful scrutiny, proactive advocacy, and ongoing oversight to ensure safety, dignity, and quality of care for its residents.
396 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Philadelphia International (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Care Pavilion Nursing and Rehabilitation Center in Philadelphia, PA offers a comprehensive range of amenities and care services to ensure a comfortable and fulfilling living experience for its residents.
The community features a beauty salon where residents can indulge in pampering treatments, as well as cable or satellite TV for entertainment purposes. Community-operated transportation is available to assist residents with their commuting needs, including transportation arrangements for non-medical purposes and doctor's appointments. A computer center is provided for residents to stay connected with loved ones and engage in online activities.
Residents can enjoy their meals in the dining room, which offers restaurant-style dining with special dietary restrictions taken into account. The kitchenette provides an additional convenience for those who prefer cooking or snacking on their own. Housekeeping services help maintain a clean and tidy living space.
Recreational facilities include a fitness room equipped with various exercise equipment, a gaming room for leisure activities, and outdoor spaces such as gardens for relaxation. For intellectual pursuits, residents can peruse the small library or engage in resident-run activities.
The assisted living community also ensures the well-being of its residents through its care services. A 24-hour call system and supervision are provided to address any emergencies promptly. Certified staff offer assistance with various activities of daily living, including bathing, dressing, and transfers. Medication management is available to ensure that residents receive their prescribed medications on schedule. Additionally, there is a diabetes diet program for those with specific dietary requirements.
To promote mental wellness, the community offers a mental wellness program. Transportation arrangements are also made to nearby hospitals when needed.
In terms of convenience and accessibility, there are numerous amenities located near the community. There are cafes, parks, pharmacies, physicians' offices, restaurants, and transportation options within close proximity.
Overall, Care Pavilion Nursing and Rehabilitation Center creates an environment where residents can receive the necessary care services while enjoying various amenities and engaging in fulfilling activities within reach of all essential amenities nearby.
Care Pavilion Nursing And Rehabilitation Center is located at 6212 Walnut Street, Philadelphia, PA 19139 in Philadelphia County, Pennsylvania
Care Pavilion Nursing And Rehabilitation Center on seniors.fyi includes 5 photos including images showing healthcare, building, brick, trees, windows, dining, physical therapy, exercise equipment, and more.
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Interior
Building
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Exercise Equipment
Healthcare
