Woodland Manor

Pros

• The staff are extremely friendly.
• There is frequent socialization between staff and residents.
• They have bingo and other game nights.
• The care is good and residents feel safe.
• The staff are extremely helpful, attentive, and truly dedicated.
• The facility is quaint, despite being older.

Cons

• The facility is withholding a sister's paycheck and delaying payroll.
• Staff do not care about residents and engage in drama and bullying.
• Vanessa blocked the sister and refused to show the receipt for the mailed check.
• The reviewer would not recommend the facility.
• Residents with dementia or Alzheimer's are bullied, yelled at, and forced into their rooms.
• The food is horrible, sometimes outdated, and smells.
• The facility lacks adequate safety measures, allowing a resident to wander outside and be hit by a car.
• Nepotism is present, with the owner hiring relatives and directors using family members as employees.

Review

Victoria Manor comes across through these reviews as a place that inspires strong opinions in equal measure. Several families describe a genuinely caring staff and a welcoming, social atmosphere. They point out that residents and staff are often seen chatting and laughing together, and that there are regular activities like bingo and other game nights. One reviewer even says they would recommend the facility so far, highlighting how the staff interact with the elderly residents and create a sense of community. For some families, the overall vibe is positive: a warm environment where their loved ones can feel included and engaged.

Yet another thread in the story is a sharply negative experience that cuts through many of the cheerier notes. A reviewer launches with "HORRIBLE!" and describes a cascade of troubling problems, including the withholding of a sister's paycheck and payroll delays that stretch over days. The complaint accuses the staff of inconsistent rules, bullying, and a general lack of care for residents. In particular, there is an accusation that a staff member named Vanessa blocked the reviewer on social/communication channels and refused to show a receipt for a post office shipment claimed to have sent the check. The tone here is urgent and accusatory, urging the facility to "do better" and accusing it of neglect and inappropriate conduct.

Another reviewer marks the facility as initially safe but ultimately not recommended, signaling a perception of decline or unresolved issues over time. The impression shifts from a potentially solid placement to a warning, suggesting that the quality of care and the environment can be variable or deteriorate depending on circumstances. This sentiment contrasts with more favorable statements elsewhere and adds to the sense that Victoria Manor may be a place of mixed experiences rather than a consistently reliable option.

On the other hand, there are multiple accounts that emphasize satisfaction with care and daily life at the manor. A supporter describes the aunt as well cared for, tidy, well-fed, and feeling safe, with staff who are helpful, attentive, and truly dedicated. The reviewer says they are kept informed about changes, and the overall tone is one of reassurance and gratitude. This thread reinforces the idea that, for some families, Victoria Manor delivers dependable daily care and a stable routine in a setting that may feel comfortable and homelike.

There is also a claim about a current resident who posted a review and alleges a significant financial benefit to themselves or others - "over 6000 dollars in free care" - with the assertion that the resident never paid. It is presented as a troubling anecdote that speaks to transparency and governance concerns within the facility, where family members working there might be seen as holding each other accountable. While this claim is specific and sensational, it is framed as a report from a reviewer rather than an objective fact, contributing to a broader sense of controversy in the comments.

Another persistent thread is the accusation of nepotism and governance issues. A reviewer alleges that Leah Laffey, the owner, runs Victoria Manor (along with other facilities) and that directors hire family members, using phrases like "nepotism" to describe how staffing decisions are made. The reviewer also points to a director named Vanessa and mentions other relatives working in the kitchen and other roles, asserting that this family-centric hiring is problematic. The critique further charges that long-time residents' relatives and friends are inappropriately entangled with the facility's operations, calling for removal of these relationships to protect residents.

Despite the critical voices, there are still positive remarks that emphasize a safe, well-functioning environment for some residents. One review calls the arrangement a great place for their aunt, with helpful and kind staff, beloved food, engaging activities, and a sense of safety. The sentiment here paints Victoria Manor as a place with strong moments of genuine care, where residents feel attended to and families feel reassured about daily routines and routines of life inside the home. This perspective underscores that, depending on the individual staff, shifts, and perhaps the specific resident's needs, experiences can vary widely.

The final note in this collection of reviews is a stark caution about safety and supervision. A reviewer expresses an urgent warning that the facility lacks wonder guards or adequate measures to prevent residents who should not go outside from leaving unsupervised. The account recounts an incident where an aunt managed to leave the premises, was later found to have been hit by a car, and the review claims staff did not notice or respond promptly, only addressing the issue the following day. This dramatic and troubling account casts serious doubt on the facility's safety protocols and raises questions about monitoring and responsiveness in emergencies.

Taken together, the reviews present a nuanced portrait of Victoria Manor. For some families, it is a place of warmth, connection, and reliable daily care, with attentive staff and a sense of community that makes residents feel safe and engaged. For others, it is a source of significant concern, with accusations of neglect, payroll disputes, nepotism, inconsistent rules, and serious safety gaps. The spread of these experiences suggests that outcomes at Victoria Manor can be highly variable, influenced by individual staff, management practices, and perhaps the specific needs and personalities of the residents themselves. If you're considering this facility, it would be wise to visit, speak with multiple staff members and families, and observe how care and safety are actually delivered in practice on the days you're there.

This part of Oakdale, Pennsylvania offers convenience and accessibility for seniors looking to settle in a peaceful neighborhood. With multiple pharmacies such as Rite Aid and Walmart Pharmacy within a short distance, managing medications and healthcare needs is convenient. There are also several cafes like Starbucks and Panera Bread nearby for socializing or enjoying a leisurely meal. A variety of restaurants, including Five Guys Burgers & Fries and Chick-Fil-A, provide dining options close by. Places of worship like Montour Church Place cater to spiritual needs, while theaters like Cinemark Holdings offer entertainment options. Access to healthcare facilities such as Greater Pittsburgh Orthopaedic Associates and UPMC Primary Care ensures quality medical care. Additionally, parks like Collier Community Park provide opportunities for outdoor recreation. Transport options like Atlantic Aviation and Pittsburgh International Airport ensure ease of travel when needed. Overall, this part of Oakdale provides a well-rounded community with amenities that cater to the needs of seniors seeking a comfortable living environment.

Pharmacies

• Rite Aid (1.5 miles)
• Walmart Pharmacy (2 miles)
• CVS Pharmacy (4.2 miles)
• Rite Aid (4.4 miles)
• Porter's Compounding Pharmacy (5 miles)
• Walgreens (5.5 miles)
• Giant Eagle GetGo (6.4 miles)

Cafes

• Starbucks (1.8 miles)
• Panera Bread (2.1 miles)
• Panera Bread (3.3 miles)
• Panera Bread (4.3 miles)
• Starbucks (5.4 miles)
• Carnegie Coffee Company (7 miles)
• Starbucks (7.8 miles)

Restaurants

• Five Guys Burgers & Fries (2.1 miles)
• Piada Italian Street Food (2.1 miles)
• Chick-Fil-A (2.1 miles)
• Cracker Barrel (2.2 miles)
• Moe's Southwest Grill (2.9 miles)
• Central Diner & Grille (3 miles)
• Chick-Fil-A (4.4 miles)

Places of Worship

• Montour Church Place (2.1 miles)
• St Elizabeth Ann Seton Parish (6.8 miles)
• St Elizabeth Ann Seton Church (6.8 miles)
• Saint Barbara Church (6.9 miles)
• Calvary Full Gospel Church (7.2 miles)
• St Philip Church (7.5 miles)
• St Simon & Jude Church (8.3 miles)

Theaters

• Cinemark Holdings (3.4 miles)
• Chartiers Valley Stadium 18 (7.2 miles)

Physicians

• Greater Pittsburgh Orthopaedic Associates - Moon (3.7 miles)
• Three Rivers Endoscopy Center (3.7 miles)
• Upmc-Ccp Moon (4.2 miles)
• The Eger Eye Group (6 miles)
• UPMC Primary Care (6.4 miles)
• Greater Pittsburgh Orthopaedic Associates - Sewickley (6.8 miles)
• Upmc (7.3 miles)

Parks

• Collier Community Park (3.8 miles)
• Fern Hollow Nature Center (8 miles)
• Avonworth Community Park (8.7 miles)
• Bayne Park (9.2 miles)
• Mt. Lebanon Park (9.4 miles)
• Boyce-Mayview Park (9.7 miles)

Transportation

• Atlantic Aviation (4.1 miles)
• Concourse B (4.2 miles)
• The Club (4.3 miles)
• Pittsburgh International Airport (PIT) (4.3 miles)
• American Airlines Admirals Club (4.3 miles)
• Airside Terminal (4.4 miles)
• Concourse A (4.4 miles)

Hospitals

• Heritage Valley Sewickley Emergency Department (7.4 miles)