Quality Assisted Living Inc in New Kensington, PA

Pros

• The home is described as a true home with a welcoming, warm, and lively atmosphere.
• The Activity Department is outstanding, planning community events, creative projects, and enjoyable outings, with a friendly bunny adding smiles.
• The "Don't Stop Dreaming" program is heartwarming for fulfilling residents' lifelong wishes.
• The nursing team and other staff across dietary, maintenance, housekeeping, laundry, and chaplaincy are compassionate, attentive, and caring, creating a peaceful, supportive environment where residents feel loved and valued.
• Administrators are hands-on and dedicated, taking time to engage with residents and families.
• The staff are consistently praised as kind, professional, and going above and beyond, often described as angels.

Cons

• The facility is run down with terrible food, minimal physical therapy, and residents' personal belongings frequently go missing.
• The staff are indifferent and unresponsive, often ignoring call lights and residents' needs.
• Residents are neglected and left dirty or soiled, with little accountability from caregivers.
• Several reviewers allege deaths or serious harm due to negligence and poor care.
• The food is described as inedible and the kitchen is dirty, with bugs reported.
• Management and administration are criticized for being uncaring and poorly communicating with families.
• The facility is urged to shut down due to chronic safety and quality-of-care failures.
• Short-staffing, rude or lazy staff, and inadequate infection control practices are repeatedly noted.

Review

Quality Assisted Living Inc in New Kensington is best suited for families seeking a warm, community-centric assisted living experience at an accessible price point, where daily life emphasizes social connection, personal attention from frontline staff, and a faith-friendly, non-profit ethos. This is a setting that can feel like home for residents who thrive on structured activities, regular visits from a devoted activity team, and opportunities for meaningful engagement - such as group outings, creative projects, and programs that fulfill lifelong wishes. It is not primarily marketed as a high-acuity medical hub; instead, it earns its value from interpersonal warmth, accessible care, and a resident-centered atmosphere that keeps people connected to life beyond the medical routine.

Those who should consider alternatives are families prioritizing dependable clinical oversight, consistent staffing, and impeccably consistent quality across all shifts. If a loved one requires rigorous medical management, reliable call-bell response, or predictable daily care, the record of staffing shortages and intermittent supervision may be a red flag. Families who demand pristine room cleanliness, immaculate dining facilities, and uninterrupted, transparent communication with administrators should compare options carefully. For residents at higher risk of neglect or medical complications, it may be prudent to explore facilities with stronger reputations for safety, medical coordination, and more robust incident follow-up.

The most compelling positives center on atmosphere and engagement. The most often-cited strength is a genuine, compassionate staff that shows up across departments, creating a sense of belonging and being valued. The activity program stands out, with events, outings, and hands-on projects that nourish social ties and personal fulfillment. Residents frequently mention chaplaincy and spiritual support, indicating a meaningful thread of care beyond routine tasks. Therapy and rehabilitation experiences, when available, can reset expectations and offer a practical pathway to recovery. In short, the community often delivers a life-affirming, home-like environment that residents and families come to rely on for daily encouragement.

Yet the downsides recur with painful clarity in many reviews. Understaffing and turnover - especially among aides and nursing staff - undercut consistency of care and responsiveness. Several accounts describe food quality as disappointing, with complaints about bland meals and limited variety. Personal belongings sometimes go missing, and equipment or cleanliness lapses are reported, contributing to a perception of disorganization. Most alarming are highly concerning claims of neglect or mismanagement, including delayed medical attention, inadequate supervision, or situations that allegedly escalated into harm. While some reviews note improvements under new ownership, others persistently describe a deteriorating environment, leaving families uncertain about what to expect day to day.

These contrasting realities mean the key pros only partially offset the main cons. When a resident thrives on companionship, purposeful activities, and a sense of spiritual community, the positives can provide significant emotional and social nourishment that outweighs several operational hiccups. However, the safety and medical-oversight gaps raised by many reviews cannot be dismissed. For families weighing this option, the trade-off is clear: rich social engagement and affordable, home-like living versus uncertain staffing stability, variable food quality, and potential lapses in care. The decision hinges on whether the value of companionship and mission-driven care can compensate for the risk - especially for residents with significant medical or mobility needs.

Practical next steps anchor a sound decision. Conduct an in-person evaluation with a critical eye on how resident needs are met in real time: observe staff availability on each shift, test call bells, and note how meals and housekeeping are handled. Request detailed explanations of current staffing levels, turnover rates, and the specific plans to address any recurring problems. Review care plans, incident logs, and state inspection summaries to gauge transparency and accountability. Speak with administrators, directors of nursing, and front-line staff, and, crucially, talk with current residents and family members about daily life, responsiveness, and the rhythm of care. If warmth, community, and affordability align with priorities - and safety protocols and consistency can be clearly demonstrated through up-to-date documentation - Quality Assisted Living Inc can be a reasonable match. If not, alternatives with stronger medical oversight and proven safety records deserve serious consideration.

The area of New Kensington, Pennsylvania, offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. With several restaurants and cafes nearby, there are plenty of options for dining out and socializing with friends. Additionally, the presence of pharmacies and healthcare facilities, such as Alle-Kiski Medical Center and various physician offices, ensures easy access to medical care when needed. For those seeking spiritual fulfillment, there are several places of worship in the area, including Mount Saint Peter Roman Catholic Church and Pittsburgh Buddhist Center. The proximity to parks like Riverview Memorial Park and Harrison Hills County Park provides opportunities for outdoor recreation and relaxation. Overall, this part of New Kensington offers a well-rounded community with amenities that cater to the needs and interests of seniors.

Restaurants

• Voodoo Brewery (0.1 miles)
• Arby's (0.7 miles)
• House of 1000 Beers (0.8 miles)
• botL (0.8 miles)
• David's Diner (0.9 miles)
• Beermuda (1.3 miles)
• Taco Bell (1.6 miles)

Places of Worship

• Mount Saint Peter Roman Catholic Church (0.3 miles)
• St Irenaeus Church (5.2 miles)
• Saint Susanna (7.2 miles)
• Pittsburgh Buddhist Center (7.5 miles)
• Faith Community Church (7.9 miles)
• St Bernadette Catholic Church (8.7 miles)

Pharmacies

• Rite Aid (0.5 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.7 miles)
• Health Mart Pharmacy (2.6 miles)
• Burrell Pharmacy (2.6 miles)
• Rite Aid (2.8 miles)
• Rite Aid (3.5 miles)

Theaters

• Cinemark (1.7 miles)

Physicians

• Sandhu Rajinder MD (2 miles)
• Dental Office of Dr Elaine Geris and Dr Richard Falk (2.2 miles)
• Greater Pittsburgh Orthopaedic Associates - Brackenridge (3.4 miles)
• Children's Community Pediatrics - Natrona heights (4.2 miles)
• Orthopaedic Surgical Associates (4.2 miles)
• Tri-County Cardiology (4.2 miles)
• Valley Vision (4.3 miles)

Cafes

• Starbucks (2 miles)
• Panera Bread (8.6 miles)
• Starbucks (8.8 miles)
• Panera Bread (8.9 miles)

Parks

• Riverview Memorial Park (2.4 miles)
• Rachel Carson Park (2.6 miles)
• Deer Lakes Park (4 miles)
• Harrison Hills County Park (6.6 miles)
• Freeport Riverside Park (8.8 miles)
• Townsend Park (8.8 miles)

Hospitals

• Alle-Kiski Medical Center (3.7 miles)
• Department of Radiology (8.8 miles)
• St Margaret's Hospital Emergency Department (8.8 miles)