Quality Assisted Living Inc

Pros

• The atmosphere is welcoming, warm, and filled with life.
• Residents can participate in the Adopt-a-Plant program, bringing nature and nurturing into every room.
• The Activity Department is outstanding, planning community events, creative projects, and fun outings.
• There's a friendly pet bunny that brings smiles to everyone.
• The "Don't Stop Dreaming" program helps residents fulfill lifelong wishes and is heartwarming to see come true.
• Compassion shines from every department, with staff truly caring for residents and each other.
• The nursing team is attentive and kind.
• The entire staff - including dietary, maintenance, housekeeping, laundry, and chaplaincy - creates a peaceful, supportive environment where residents feel loved and valued.
• The administrator is hands-on, kind, and patient, contributing to a positive, stable atmosphere.
• Therapy services are great and provide residents with a good start to recovery.

Cons

• The facility is a joke and they do not care about their residents.
• There is absolutely no quality of life here.
• The administrator had little to say when questioned about the two-week delay in getting a doctor.
• The place is run down with terrible food, hardly any physical therapy, and personal belongings frequently go missing.
• Residents end up wearing other people's clothing because items go missing.
• An aide was seen with headphones on and smelling of marijuana, which is unprofessional.
• The rooms were filthy and residents were left soiled, requiring family members to clean them.
• Call lights were never answered, leaving residents unattended.
• The nurse's station hung up on a family member multiple times.
• This facility killed my father due to neglect.

Review

Quality Life Services Apollo PC is described by many as more than just a place to live; it's painted by residents' families and former staff as a real home packed with warmth, life, and a sense of community. The atmosphere is repeatedly cited as welcoming and vibrant, with touches designed to bring nature and connection into daily life. One reviewer highlights an Adopt-a-Plant program that lets rooms bloom with greenery, while another mentions a friendly resident bunny that adds a little joy to the day. The Activity Department is praised for planning community events, creative projects, and outings, including local bus trips, and for fostering social bonds among residents. There is also mention of a program called Don't Stop Dreaming that aims to fulfill lifelong wishes, described as incredibly heartwarming. Taken together, these features create a sense that the home cares deeply about quality of life and meaningful experiences.

Across many accounts, the care team is celebrated for its compassion and teamwork. Reviewers repeatedly emphasize that compassion shines through every department - from nursing to dietary, maintenance, housekeeping, laundry, and chaplaincy. The message is that staff genuinely cares about residents and strives to create a peaceful, supportive environment where people feel loved and valued. In a few reviews, this warmth translates into a practical, everyday sense of reliability and attentiveness, contributing to a workplace where staff feel proud to be part of a quality care team.

However, the story of Quality Life Services Apollo is not one-note. A number of recent reviews describe serious concerns that the family members faced when their loved ones needed attention most. One family member recounts a painful experience from September 2025 in which they felt the facility failed to involve medical staff promptly: their relative had not been contacted by a doctor for two weeks, and when questions arose about care, the administrator offered little to no clear response. The reviewer describes the experience as a "joke" and a "disgrace," highlighting missed calls, communication gaps, and a sense that family members were left out of critical decisions about health.

Other accounts underscore concerns about safety and quality of daily life. One reviewer described a rundown condition, poor-quality meals, minimal physical therapy, and the troubling issue of personal belongings going missing or being swapped between residents. The frustration over lost clothing and items is paired with criticism of the food and a perceived lack of activity and engagement for residents. In a separate update, the same reviewer notes an ongoing pattern of lost possessions and calls into question how the facility handles residents' valuables and clothing, all despite the facility's reputation and funding.

Despite these troubling red flags, there are equally strong reminders of compassionate care and meaningful moments. A family recounts the end-of-life care their mother received, describing how staff moved her to a private comfort room so the family could grieve with dignity and peace. They emphasize consistent check-ins from staff and a sense that the team truly cared for both their mother and the family, leaving them with lasting gratitude. In another testimonial, caregivers are praised for their kindness and for keeping family members informed during a loved one's final days, with chaplaincy involvement cited as an additional source of comfort and support.

There are also accounts that focus on positive relationships with specific staff and administrators. Several reviewers praise the hands-on leadership of administrators, noting that someone like Matt was actively involved in daily operations and resident care, and that Lisa, another administrator, makes herself available to discuss a resident's needs and provide information and resources. A recurring name - Yvonne - is singled out for special appreciation, as is the chaplain, with one reviewer even expressing heartfelt thanks for the broader sense of spiritual and emotional support during difficult times. Other reviews mention the quality of therapy and the sense that staff who personally chose to work there felt the care was strong, reinforcing the idea that the facility can deliver good outcomes when the right team is in place.

There are also personal stories of resilience and gratitude that emphasize the better days. Some reviewers describe initial reservations that later proved unfounded, with family members feeling surprised by the level of care their loved ones received once they settled in. One ex-employee or former staff reviewer notes that they chose the facility precisely because of their prior positive experience and staff reputation, pointing to the therapy and early recovery efforts as evidence of quality care. Another reviewer shares a deeply positive perspective about the care spouse received during a difficult transition, highlighting ongoing updates, compassionate communication, and a sense that the staff honored the patient's dignity and history.

In the most somber entries, the risk of tragedy looms large. A reviewer describes a sequence of events around a loved one's death that they viewed as negligent - gross dehydration, early cessation of antibiotics, a fall linked to safety concerns, and a delayed hospital transfer that, in their view, contributed to a fatal outcome. This heartbreaking account stands in stark contrast to the more cheerful, life-affirming anecdotes and underscores how critical and fragile the balance is between compassionate care and organizational lapses. Other posts express fear about ongoing turnover, a perceived decline in the quality of care after a change in ownership, and concerns about food quality and staff engagement. The pattern suggests that family experience at Apollo can swing dramatically depending on staffing stability, management priorities, and the consistency of daily operations.

Overall, Quality Life Services Apollo PC emerges as a facility with strong potential for warmth, community, and meaningful engagement, alongside persistent, serious concerns about consistency, communication, and safety. For many families, the home represents a place of genuine care and supportive relationships - especially when a consistent team is present, when leadership is accessible, and when programs like Don't Stop Dreaming and Adopt-a-Plant are functioning as intended. For others, gaps in medical responsiveness, safety, and day-to-day operations have left lasting anxiety and frustration. The collection of reviews thus paints a nuanced portrait: a caring environment with standout programs and dedicated staff in many moments, tempered by significant incidents and ongoing questions that require attention from leadership, staff, and families alike.

The area of New Kensington, Pennsylvania, offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. With several restaurants and cafes nearby, there are plenty of options for dining out and socializing with friends. Additionally, the presence of pharmacies and healthcare facilities, such as Alle-Kiski Medical Center and various physician offices, ensures easy access to medical care when needed. For those seeking spiritual fulfillment, there are several places of worship in the area, including Mount Saint Peter Roman Catholic Church and Pittsburgh Buddhist Center. The proximity to parks like Riverview Memorial Park and Harrison Hills County Park provides opportunities for outdoor recreation and relaxation. Overall, this part of New Kensington offers a well-rounded community with amenities that cater to the needs and interests of seniors.

Restaurants

• Voodoo Brewery (0.1 miles)
• Arby's (0.7 miles)
• House of 1000 Beers (0.8 miles)
• botL (0.8 miles)
• David's Diner (0.9 miles)
• Beermuda (1.3 miles)
• Taco Bell (1.6 miles)

Places of Worship

• Mount Saint Peter Roman Catholic Church (0.3 miles)
• St Irenaeus Church (5.2 miles)
• Saint Susanna (7.2 miles)
• Pittsburgh Buddhist Center (7.5 miles)
• Faith Community Church (7.9 miles)
• St Bernadette Catholic Church (8.7 miles)

Pharmacies

• Rite Aid (0.5 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.7 miles)
• Health Mart Pharmacy (2.6 miles)
• Burrell Pharmacy (2.6 miles)
• Rite Aid (2.8 miles)
• Rite Aid (3.5 miles)

Theaters

• Cinemark (1.7 miles)

Physicians

• Sandhu Rajinder MD (2 miles)
• Dental Office of Dr Elaine Geris and Dr Richard Falk (2.2 miles)
• Greater Pittsburgh Orthopaedic Associates - Brackenridge (3.4 miles)
• Children's Community Pediatrics - Natrona heights (4.2 miles)
• Orthopaedic Surgical Associates (4.2 miles)
• Tri-County Cardiology (4.2 miles)
• Valley Vision (4.3 miles)

Cafes

• Starbucks (2 miles)
• Panera Bread (8.6 miles)
• Starbucks (8.8 miles)
• Panera Bread (8.9 miles)

Parks

• Riverview Memorial Park (2.4 miles)
• Rachel Carson Park (2.6 miles)
• Deer Lakes Park (4 miles)
• Harrison Hills County Park (6.6 miles)
• Freeport Riverside Park (8.8 miles)
• Townsend Park (8.8 miles)

Hospitals

• Alle-Kiski Medical Center (3.7 miles)
• Department of Radiology (8.8 miles)
• St Margaret's Hospital Emergency Department (8.8 miles)