ClenMoore Place in New Castle, PA

Pros

• It is a wonderful and caring senior living home.
• The staff are attentive and caring, and the facility is clean with good meals, medical staffing, and engaging activities.
• Each unit is spacious, with a large bathroom, kitchenette, and living/sleeping areas.
• The community is great, with friendly staff and good food.
• The Addison of Clen-Moore Place is among the best facilities in the area, with enjoyable events and high-level assisted living.
• It is a very beautiful place with a pleasant courtyard and attractive surroundings.
• Clen-Moore Place is a nice place with accommodating staff and a central courtyard.
• The facility offers accessible one-room apartments with walk-in showers.
• Residents appear happy in a well-appointed common area.
• It is an excellent place to live with professional and caring staff.

Cons

• The sink in grandma's room has been broken for a while, and the bill should be reduced.
• The staff member Denise was rude.
• The staff refused to assist the grandmother to the toilet every couple of hours without raising her level of care, resulting in higher costs.
• There were never clean pads on her chairs, and she developed a stage 2 pressure wound; staff blamed their incompetence on her condition with no change after concerns.
• They charged a daily fee and could not dispose of the furniture until the room was cleared, showing no consideration for the grieving family.
• The nonrefundable $4000 deposit is excessive.
• Some staff bully residents.
• The med tech doesn’t always give medications as prescribed, including not giving Tylenol during a med pass.

Review

ClenMoore Place in New Castle, PA is best suited for seniors who want a warm, home-like assisted living experience with private, apartment-style living, where attentive staff, cleanliness, and engaging daily life are the core attractions. This community appeals to residents who appreciate three meals a day, the convenience of a kitchenette and a walk-in shower in a spacious unit, and a setting that feels more like a private home than a clinical facility. It’s ideal for families seeking a well-maintained environment with social programming that keeps residents connected, and for those who can manage the costs and are comfortable with a non-Medicaid/Medicare funding path. In short, it’s a strong fit for independent-to-lightly assisted seniors who prize dignity, comfort, and social fulfillment in a polished environment.

On balance, the strongest positives center on care and atmosphere. Reviews repeatedly praise attentive, caring staff and clean, well-kept surroundings, with meals described as good and a chef-led kitchen contributing to a pleasant dining experience. The living spaces are notably appealing, ample square footage, large bathrooms, and a kitchenette in each unit help residents maintain independence and privacy. The facility features a gracious courtyard and an internal, homelike layout that fosters a sense of belonging rather than institutional confinement. The combination of medical staffing, engaging activities, and a community that feels welcoming makes a meaningful difference for families seeking reassurance that their loved one will be cared for with warmth and competence.

Yet there are meaningful caveats that families should weigh. A recurring economic concern is a $4,000 deposit that is described as nonrefundable, with some families feeling the policy veers toward imposing a hard upfront cost without transparent renewal terms. There are consistent reports of some staff inconsistencies and interpersonal friction, rude interactions, occasional gaps in medication administration, and limited incident reporting or follow-through in certain situations. Several reviews describe management dynamics as a weakness, including perceptions that the DON is not fully in touch with day-to-day operations. Beyond personnel issues, there are instances of dissatisfaction around scheduling, food supply when certain cooks are absent, and even environmental annoyances like bugs in staff areas. On the most troubling side, families recount situations where basic care and compassionate handling during later-life decline were insufficient, leading to lasting grief and billing disputes after a loved one’s passing.

The key positives do offset some of these concerns, but not uniformly across every family’s experience. The high standard of cleanliness, the home-like ambiance, and the ongoing social programming help offset fears about isolation or boredom, particularly for residents who thrive on a steady rhythm of activities and social engagement. The quality of the physical plant, the rooms, the kitchen facilities, and the internal courtyard, consistently reinforces a sense of value and comfort that many families associate with a premium feel. For those able to absorb the upfront cost and navigate a nonrefundable deposit, the day-to-day life at ClenMoore Place can feel predictably positive, with a team-based approach to care that keeps residents engaged and emotionally connected to staff and peers.

However, the decision hinges on whether the facility’s strengths align with a family’s needs for medical oversight and fiscal flexibility. The facility clearly shines for residents who require a comfortable, uplifting environment with reliable housekeeping, decent meals, and social opportunities, while not depending on Medicaid/Medicare coverage. For families who must rely on public funding, or who require a more tightly managed medical program, this community may feel restrictive or insufficient. The most significant risk is reflected in a few serious care-gap reports and billing frictions that underscore the importance of thorough due diligence, speaking directly with the DON, requesting reference calls, and reviewing the current staffing model and care protocols before committing. Alternatives that offer broader Medicaid acceptance, more consistent staffing assurances, or clearer, more flexible deposit and billing terms may be wiser for those with specialized medical needs or tighter budgets.

To make a prudent decision, prospective residents and families should insist on candid conversations and concrete assurances. Schedule time with the administrator to review a current care plan framework, medication administration procedures, and incident reporting processes. Request to speak with current residents about daily routines, and verify the exact scope of services covered by the monthly rate. Clarify the deposit policy, including any exceptions, refund options, and what upgrades or improvements the deposit funds. If Medicaid or Medicare eligibility is a consideration, compare options where those benefits are accepted, and gauge whether it is feasible to transition later if care needs intensify. In the end, ClenMoore Place represents a compelling blend of warmth, style, and engagement that can deliver a high-quality elder living experience, for the right resident. The decisive factor is alignment between the resident’s care needs, the family’s financial framework, and the facility’s ability to deliver consistent, compassionate care with reliable administration.