Alzheimer's Care Silver Oaks of New Castle

Pros

• They treated her well and were very nice.
• She was happy with her care.
• Mr. Waddell is a great guy who helped her get settled into her room.
• He is a scholar and a gentleman and very good at his job.
• He seems to care for all the patients.
• The staff is considerate and kind, and as prompt as they can be.
• They are nice and encouraging.
• The nurses and staff are very attentive.
• Kim the Social Director helped families tremendously by explaining the facility and answering questions.
• The Grove staff were great and caring; they took great care of her grandmother.
• Management and staff are wonderful and have a great rapport.
• The facility is a wonderful place for loved ones needing services.
• The dedicated staff are caring and helpful always.
• Residents are given the best care possible.
• The activities staff are great.
• The staff are wonderful and always there to assist.
• The summer carnival was well put together and residents enjoyed themselves.

Cons

• The facility is run down, dilapidated, dirty, and smelly, with rude and unprofessional staff, and is not recommended.
• It is severely understaffed, old, and worn, with persistent odors and underqualified workers, not suitable for caring for a loved one.
• The aftercare facility described was dirty, in disrepair, and smelled of urine.
• The place is deplorable and deserves zero stars, with neglect and mismanagement evident.
• There are repeated miscommunications, lies, and delays, with health records not sent and adequate care not provided.
• There is an unacceptable lack of proper food and supplies, especially concerning for residents who cannot speak up.
• The environment is gloomy and unpleasant, and upgrades are needed to improve care quality.

Review

Alzheimer's Care Silver Oaks of New Castle is best suited for families who can stay closely involved and demand genuine warmth from frontline caregivers. This is a setting where daily, hands-on care and personal attention can make a real difference for a loved one living with memory needs, provided the family is prepared to monitor and engage with the care team routinely. When the focus is on real interactions, dependable aides, and a caregiving culture that values compassion, the upside is tangible. For families that can participate, advocate, and demand clear communication, the strongest drivers of comfort and stability come from the people providing direct care.

Those weighing alternatives should recognize who may want to look elsewhere. The reviews sketch a troubling spectrum: outdated infrastructure, persistent maintenance gaps, and a facility environment that several families describe as unwelcoming or neglected. There are repeated concerns about staffing levels, delays in responses, and inconsistencies in basic operations like meals and safety. If a resident's well-being hinges on a consistently pristine setting, timely attention, and rigorous food service, other communities with stronger infrastructure and steadier governance will likely feel more reliable.

On the positive side, the facility does feature individuals and teams that stand out for kindness and competence. Instances of staff members going the extra mile - caring aides, engaged therapy teams, and administrative staff who take time to explain procedures - point to a caregiving core worth protecting. When those frontline teams are present and supported, residents receive meaningful support, opportunities for social interaction, and adaptable care tailored to evolving needs. The consistency and reach of these strengths, however, appear highly contingent on staffing levels and management stability.

Families deciding to pursue this option should demand a rigorous, hands-on diligence process. Insist on meeting the administrator and the direct-care leadership, request current staff-to-resident ratios, and inquire about shift coverage and response times. Push for transparency on meal planning, dietary accommodations, and how food shortages or substitutions are handled. Review recent safety and quality assessments, and ask for concrete plans to address cleanliness, maintenance, and room upkeep. If possible, arrange a trial period to observe actual routines, communication patterns, and how concerns are resolved in real time.

When comparing with other local options, use a clear checklist: cleanliness and odor control, up-to-date facilities, reliable food service, and a management team that demonstrates consistent accountability. Look for memory-care programs with demonstrated stability, responsive leadership, and feedback loops that family members can access. The key is a solid operational foundation that supports compassionate care; without it, the caregiving strengths alone cannot compensate for recurring structural or process-related gaps.

Bottom line: this community can work for families willing to stay deeply involved and insist on a high standard of daily caregiving, but it is not the straightforward choice for those needing flawless operations or a consistently pristine environment. Proceed with a structured evaluation, insist on measurable care plans, and monitor progress against explicit benchmarks. If reality on the ground diverges from those expectations, it is prudent to pivot toward alternatives that offer cleaner facilities, more reliable service, and a governance framework that sustains care over time.

This part of New Castle, Pennsylvania offers convenient access to several hospitals, pharmacies, restaurants, and physicians within a short distance, making it an ideal location for senior living. The proximity to UPMC Jameson Hospital and other healthcare facilities ensures easy access to medical services. Additionally, there are various dining options ranging from casual eateries like Bills Sandwich Shop to more upscale choices such as II Tomato. Places of worship like First Assembly Of God and First United Methodist Church provide spiritual support for residents. The presence of parks like Pearson Park and Shenango Community Park offer opportunities for outdoor recreation and relaxation. Overall, this area provides a comfortable and convenient environment for seniors looking to settle in a welcoming community.

Hospitals

• UPMC Jameson Hospital - North Campus (0.6 miles)
• Edgewood Surgical Hospital (0.8 miles)
• Jameson Health System (1.7 miles)
• UPMC Jameson Hospital - South Campus (1.7 miles)
• New Wilmington Family Medicine (7.8 miles)
• Heritage Valley Health System (12.3 miles)

Restaurants

• Edwards Restaurant & Lounge (0.7 miles)
• Bills Sandwich Shop (0.7 miles)
• Pizza Man's Pizza (1.1 miles)
• II Tomato (1.3 miles)
• El Canelo Mexican Restaurant (1.3 miles)
• McDonald's (1.4 miles)
• Two Fat Guys And An Oven (1.5 miles)

Pharmacies

• UPMC Jameson Outpatient Pharmacy (0.7 miles)
• Walgreens (0.7 miles)
• Medicine Shoppe (0.8 miles)
• The Hometown Pharmacy (0.8 miles)
• Rite Aid (0.8 miles)
• Rite Aid (1 miles)
• Medicine Shoppe (1.2 miles)

Physicians

• Lawrence County Surgery Center (0.8 miles)
• Pain Management Clinic (0.8 miles)
• Dr Ali (0.9 miles)
• UPMC Jameson Partial Hospitalization Program (1.3 miles)
• Oral & Facial Surgical Center - John W Clemenza DMD MD (1.7 miles)
• Northwest Regional Cardiology (1.7 miles)
• Upmc (1.8 miles)

Places of Worship

• First Assembly Of God (1.2 miles)
• First United Methodist Church (2 miles)
• Zion's Hill (10.8 miles)
• Church of Christ of Struthers (12.7 miles)

Parks

• Pearson Park (3.8 miles)
• Shenango Community Park (4.3 miles)
• Marti Park (6.1 miles)
• R.C. Stiefel Park (12 miles)
• Bob Cene Park (12.3 miles)
• Moraine State Park (12.8 miles)
• McConnells Mill State Park (13 miles)

Cafes

• National Grind (11.1 miles)
• Panera Bread (12.5 miles)