Redstone Highlands-Murrysville

Pros

• Redstone Highlands cares about their residents and staff.
• The staff are very professional and supportive.
• The staff are incredible, caring, and patient.
• The facility is lovely, clean, and well-maintained with attractive common areas.
• There are many daily activities that keep residents engaged.
• The community and residents are amazing.
• The staff are kind, attentive, and understanding throughout the care journey.
• Families would highly recommend the facilities to others.

Cons

• Some reviewers wouldn’t trust Redstone Highlands with their cats, claiming the facility only cares about money.
• The residents are ignored by staff.
• Hygiene is poor: residents wear soiled clothes, other people’s clothes, and clothes worn inside out or backwards.
• A resident fell, broke her hip, and the charge nurse did not call an ambulance, with the woman dying as a result of negligence.
• There is zero care here and no empathy whatsoever.
• They believe prisoners receive better care.
• For what families pay, their loved ones should be treated like royalty, implying the care falls short.
• A caregiver allegedly stole a resident’s wedding rings, and the dementia patient had filthy, greasy hair—described as beyond disturbing.
• Yet somehow they continue to get away with these atrocities.
• The waitlist for memory care is months long.
• The staff are described as incredibly rude.
• The facility is not what should be considered when seeking the best care.
• Readers are urged to think twice before placing loved ones there.

Review

This community is best suited for families seeking an active, homey environment with strong memory-care options and a staff-forward approach. Redstone Highlands-Murrysville tends to attract seniors who want daily engagement, accessible outdoor and indoor spaces, and programs that keep residents socially connected. The Terrace memory-care unit is a notable feature, drawing families who prioritize specialized care with patient, gentle oversight. For those who value convenience, a broadly positive activity calendar, and a setting that feels like a neighborhood more than a care facility, this site often checks the right boxes.

That said, some families should consider alternatives. When there is a pronounced concern about safety, attentiveness, or consistency in care, an independent review of options is prudent because several remarks signal uneven experiences. Price sensitivity also matters; multiple accounts touch on the cost-to-service balance, and families should verify what is included and what may be additional. If the need is for rapid or guaranteed access to memory care, the long waitlists noted by prospective residents can be a decisive drawback. In short, comfort with variability in staff demeanor and the potential for serious safety incidents should guide the decision.

The strongest positives revolve around the people and the daily life offered. Reviewers consistently highlight caring, patient, and professional staff who lift the mood and provide dependable companionship. Families repeatedly praise the way staff respond with patience to memory-care residents and the abundance of daily activities that keep residents engaged. The environment is described as clean, well-maintained, and attractive, with indoor and outdoor spaces that support meaningful routines. When care teams align with family expectations, the overall experience often feels like a supportive extension of home.

Yet the concerns in the reviews cannot be dismissed. Some accounts describe rude behavior from staff, which undermines trust and ongoing satisfaction. Severely negative anecdotes allege neglect, lapses in hygiene, and situations where residents were not treated with appropriate urgency, including a fatal incident and a nurse’s delayed response. Additional accusations around theft and a perception that monetary considerations drive decisions add another layer of caution for families evaluating risk. While these reports may reflect isolated incidents or specific departments, they create a guarded calculus about relying on a single point of care.

Ultimately, the pros and cons must be weighed against the resident’s priorities. If the priority is a warm, activity-rich atmosphere with a well-regarded memory-care program and a belief that staff will be consistently kind and engaged, Redstone Highlands-Murrysville can deliver meaningful quality of life for many residents. The main counterweight is the potential for inconsistent care experiences and the highlighted safety concerns, which can erode confidence for families already anxious about placement. The degree to which these risks matter will hinge on the specific unit, the day-to-day leadership, and the reported tone set by the on-site team.

Practical next steps are clear. Visit in person with specific questions about staff ratios, nurse-call responsiveness, and safety protocols; request an unfiltered tour of both assisted living and memory-care areas; ask to meet the leadership team and the head of the Terrace unit; review the resident agreement and understand exactly what services are bundled vs. charged separately. Seek candid references from current families, and inquire about recent quality-improvement initiatives, incident reporting, and corrective actions. Finally, compare this community to other options in the Redstone Highlands network and nearby facilities to ensure the chosen path aligns with safety priorities, known care needs, and the family’s financial picture.