Right At Home in Media, PA

Pros

• The Right at Home staff are professional and compassionate.
• The service is excellent, and communication is top-notch.
• Ted Pease is an amazing and understanding leader.
• Right at Home Newtown Square is a pleasure to deal with; the Home Health Aides are great and the office staff is wonderful.
• The team can provide care at a moment's notice.
• Ted and the Right at Home caregivers provide great care for veterans and their families.
• The team is proactive and supportive in coordinating VA benefits.
• The owner is honest and direct, and the caregivers are skilled and caring.
• The Right at Home team is amazing and knowledgeable about elder care; Ted's guidance is invaluable.

Cons

• The company is not professional and is allegedly understaffed, with claims it denied employees’ pay stubs.
• The agency is described as the worst‑run home care company, lowballing pay and offering minimal hours while juggling clients.
• Right at Home is said to not care about patients, causing stress and being negligent in treatment.
• Management is accused of not caring about patients and failing to provide coverage when needed.
• An assessment was missed by the team, arriving late and prompting the reviewer to switch to a different agency.
• Billing disputes led to charges for days when care wasn’t required (holiday pay) due to poor communication about policies.
• The company reportedly left an elderly father without care when a caregiver canceled, with no contingency plan or apology.

Review

Right at Home in Media, PA is best suited for families seeking highly responsive, hands-on in-home care where the operator’s leadership and ongoing client communication are central to the service. The agency excels when a loved one needs flexible, often rapid caregiver deployment, 24/7 or overnight coverage, and a trusted point of contact who can navigate complex needs, especially scenarios that involve veteran benefits, insurance coordination, or transitions into hospice or memory care. The strongest value comes from a personal touch: a founder-led team that shows up, assesses quickly, and prioritizes matching caretakers who genuinely connect with the client. For families who want proactive problem solving, real-time scheduling adjustments, and a clear line to leadership, Right at Home offers a compelling, hands-on option that can ease the daily stress of caregiving.

But there are clear reasons to consider alternatives, particularly for families where reliability and predictability in scheduling are non-negotiable. A handful of reviews flag serious concerns about consistency and staffing stability, including accounts of missed assignments and delayed responses. Those stories matter: they signal that, in some weeks, coverage can be uneven or contingent on last‑minute allocations. For families operating on tight budgets or needing a strict, guaranteed calendar with minimal risk of gaps, another agency with more formalized process controls or a larger pool of caregivers may feel more secure. And for anyone seeking a facility-based memory care or a highly regimented program with standardized procedures, a community setting could be more appropriate than relying on in-home care alone.

The core strengths, compassionate caregivers, strong office communication, and the ability to mobilize care quickly, often offset the cons when the needs are primarily for flexible, person-centered support. Reviews repeatedly praise the warmth, professionalism, and reliability of the caregivers, and they credit Ted Pease and the office team with thoughtful matching and steady, respectful interaction with families. The VA benefits navigation is repeatedly highlighted as a standout advantage, reducing confusion during an already stressful process. When an assignment is made, families report that the team shows up with genuine care, and the ability to adjust care plans in real time helps preserve continuity for someone dealing with dementia, post-surgical recovery, or hospice-related needs. In short, for families who value a responsive, human-first approach and are prepared to work through occasional scheduling frictions, the pros often deliver substantial real-world relief.

Where the caution comes in is the reality that a few reviews describe operational gaps that cannot be ignored. Some clients experienced delays around assessments or scheduling, and there are highly critical accounts of mismanagement and insufficient contingency planning during emergencies. These outliers do not define the norm, but they do establish a risk profile: when a caregiver calls out or shifts are disrupted, coverage may lag unless there is a robust internal playbook. Families must insist on explicit service agreements, written escalation paths, and clearly defined backup coverage. The strongest defense against these risks is a direct, proactive relationship with a dedicated coordinator who can quickly reassign caregivers, confirm coverage, and keep families informed in real time. In essence, the service will perform best when there is an explicit trust-and-verification framework in place.

To maximize value, approach Right at Home with clear, written expectations and a plan for contingencies. Ask for a single point of contact who will own scheduling and problem resolution; request a formal, written cancellation and billing policy to prevent surprises around holidays or short-notice changes; insist on a trial period with a concrete assessment schedule to verify fit and reliability; confirm 24/7 backup coverage and the process for emergency coverage; require a documented caregiver-matching process and a mechanism to review caregiver performance; and verify the scope of VA benefits support, including how claims are handled and what documentation is needed. Gather references, but also set up a visit or a call with the local owner or coordinator to gauge responsiveness and what actual coverage looks like on a tough week.

In the end, Right at Home in Media stands as a compelling choice for families who prize a personable, director-led operation capable of delivering flexible in-home care with excellent caregiver rapport and practical navigation of veterans’ benefits. The agency’s practical strengths, fast placement, compassionate aides, and hands-on leadership, can translate into real family relief, especially during transitions into hospice, post-acute recovery, or ongoing dementia care. The decision hinges on tolerance for scheduling variability and the comfort level with a more intimate, somewhat boutique operation. If reliability and 100 percent guaranteed coverage are non-negotiable, it is prudent to interview alternatives with a larger caregiver pool or more structured service guarantees. For families ready to engage closely with a responsive, mission-driven team and to implement explicit expectations from day one, Right at Home offers a judicious balance of heart, hustle, and practical problem-solving that can make a meaningful difference in daily caregiving life.

This part of Media, Pennsylvania offers a convenient and diverse range of amenities for seniors. With several pharmacies in close proximity, accessing necessary medication and healthcare supplies is easy. Nearby hospitals such as Riddle Hospital provide quality medical care within a short distance. Additionally, there are various dining options ranging from fast food to Chinese cuisine, as well as cafes like Starbucks for leisurely outings. The area also features parks for outdoor recreation and places of worship for spiritual enrichment. Accessible transportation options like SEPTA and car rental services make it convenient to get around the area. Overall, this part of Media provides a well-rounded environment with essential services and recreational opportunities for senior living.

Pharmacies

• CVS Pharmacy (1 miles)
• Walmart Pharmacy (1.9 miles)
• GIANT Pharmacy (2 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (4 miles)

Hospitals

• Riddle Hospital (2.5 miles)
• Bryn Mawr Hospital (7.1 miles)
• Lankenau Medical Center (7.8 miles)

Restaurants

• Chick-Fil-A (2.9 miles)
• Chick-Fil-A (3.8 miles)
• McDonald's (3.9 miles)
• Wendy's (4.1 miles)
• Wing Hing Chinese Restaurant (4.1 miles)
• Cracker Barrel (5 miles)
• McDonald's (6.4 miles)

Cafes

• 320 Market Cafe (3.3 miles)
• Starbucks (3.8 miles)
• Styer's Garden Cafe (8.2 miles)
• Starbucks (9.4 miles)
• Starbucks (9.4 miles)

Parks

• Ridley Creek State Park (3.5 miles)
• Ellson Glen Park (4.1 miles)
• Clem MacRone Memorial Park (7.1 miles)
• Market Square Memorial Park (8.2 miles)
• Goose Creek Park (8.6 miles)

Places of Worship

• St Anastasia Rectory (3.8 miles)
• Willistown United Methodist Church (6.1 miles)

Physicians

• Mid Atlantic Retina (4.1 miles)
• Dr Madonna's Family Practice (5.6 miles)
• Bowen, Anne Main Line Healthcare Westtown Family Medicine (7.4 miles)
• Pulmonary Consultants (8.1 miles)

Transportation

• SEPTA: 101/102 Lansdowne Avenue Station (5.8 miles)
• Darby Transportation Center (6.7 miles)
• Terminal A West (8.3 miles)
• Philadelphia International Airport (PHL) (8.3 miles)
• Dollar Rent A Car (8.4 miles)
• The Centurion Lounge (8.4 miles)
• Hertz Rent A Car (8.4 miles)

Theaters

• AMC DINE-IN Painters Crossing 9 (9.2 miles)