Right At Home

Pros

• Right at Home staff are professional and compassionate, and families feel comfortable with the care they provide.
• The service is noted for excellent communication and top-notch quality.
• Ted Pease is praised for kindness, understanding, and professional integrity.
• Clients are matched with caring, capable aides, and initial introductions often go smoothly.
• The team is responsive and goes the extra mile, including assistance with VA benefits.
• Right at Home Newtown Square is a pleasure to deal with, with supportive office staff.
• Home health aides and administrative staff are consistently described as skilled, caring, and proactive.
• The company helps navigate complex benefits (VA, long-term care insurance) with care and competence.
• Caregivers form strong, trusting connections with clients, even on short notice.
• Leadership and the organization are described as honest, transparent, and compassionate.

Cons

• The reviewer described the mother as quite picky, spoiled, and stubborn.
• The reviewer noted that the assessment team hadn't arrived on time for the scheduled visit, implying poor punctuality.
• The reviewer stated that they never received services from Right at Home.

Review

Across a range of experiences, Right at Home has consistently earned praise for professional, compassionate in-home care that puts families at ease during stressful and evolving care needs. Many reviews highlight the same core strengths: a respectful, patient-focused approach; thoughtful coordination between caregivers and families; and a clear commitment to top-quality service. Whether dealing with hospice, memory care transitions, post-surgical recovery, or long-term support, families repeatedly emphasize that the team creates a comfortable, trustworthy environment for their loved ones.

A thread that runs through many accounts is the leadership and personal involvement of Ted Pease, the owner. Families describe Ted as knowledgeable, compassionate, and deeply engaged. He frequently conducts or facilitates assessments, helps match caregivers to individual needs, and provides practical guidance on navigating complex processes like the VA benefits system. Several reviews note Ted's willingness to visit in person, explain options plainly, and follow through with the patient's plan. His background as a veteran is also mentioned as adding credibility and a genuine sense of mission to the work, reinforcing the sense that Right at Home is an ally in every step of care planning and execution.

Caregiver quality stands out as another major strength. Reviews frequently mention specific caregivers by name - Loretta, Martha, Karine, Francis, and Daveina - who form strong, trusting connections with family members and patients. One family described their mother forming an immediate bond with the caregiver, underscoring how quickly the right match can translate into comfort and relief for everyone involved. The services described range from regular home visits to live-in and overnight care, with caregivers noted for attentiveness, reliability, and the ability to adapt to new faces and changing needs. Families repeatedly express gratitude for caregivers' compassion and for how seamlessly care routines are established.

Navigation and coordination - particularly regarding benefits and services for veterans - are highlighted as standout capabilities. The team's assistance with applying for and coordinating Department of Veterans Affairs benefits is repeatedly praised, with several reviewers noting that this is an area where they could not have succeeded without Right at Home's guidance. Ted's leadership in this domain is described as a crucial advantage, helping families secure essential supports during what can be a complicated and time-consuming process. In many instances, caregivers, nursing and hospice professionals, and family members rely on Right at Home to bridge gaps between medical needs, benefits, and care logistics.

Communication and responsiveness are frequently cited as differentiators. Families talk about prompt, proactive updates, transparent scheduling, and a level of automation and reporting that feels reliable and thorough. The admin side is described as responsive to scheduling changes and requests, with the entire team demonstrating a consistent, professional demeanor. One reviewer even called the company "a breath of fresh air" in an industry where impersonal service can be common, underscoring how clear communication and dependable support elevate the patient and family experience.

Like any service, there are also reminders of the real-world variability that can occur in caregiving. One reviewer shared a scheduling lapse that led them to choose another agency after an assessment appointment did not arrive on time. They acknowledged that this experience was not indicative of the overall service and noted Ted's understanding and ongoing willingness to help with future needs. This honest feedback sits alongside overwhelmingly positive reviews and helps present a balanced view: while the team generally delivers consistently strong service, punctuality and reliability in every encounter remain critical, and a lapse can influence decisions.

Taken together, these experiences portray Right at Home as a trusted partner for families navigating complex care scenarios. Reviews emphasize a combination of compassionate, well-matched caregiving, hands-on leadership from Ted Pease, and practical support for veterans' benefits and hospice transitions. The organization's approach - personal, proactive, and oriented toward clear communication - appears to provide not only day-to-day care but also reassurance to families at challenging moments. For those seeking reliable in-home care with a strong emphasis on meaningful connections and careful coordination, Right at Home comes across as a dependable option worth considering.

This part of Media, Pennsylvania offers a convenient and diverse range of amenities for seniors. With several pharmacies in close proximity, accessing necessary medication and healthcare supplies is easy. Nearby hospitals such as Riddle Hospital provide quality medical care within a short distance. Additionally, there are various dining options ranging from fast food to Chinese cuisine, as well as cafes like Starbucks for leisurely outings. The area also features parks for outdoor recreation and places of worship for spiritual enrichment. Accessible transportation options like SEPTA and car rental services make it convenient to get around the area. Overall, this part of Media provides a well-rounded environment with essential services and recreational opportunities for senior living.

Pharmacies

• CVS Pharmacy (1 miles)
• Walmart Pharmacy (1.9 miles)
• GIANT Pharmacy (2 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (4 miles)

Hospitals

• Riddle Hospital (2.5 miles)
• Bryn Mawr Hospital (7.1 miles)
• Lankenau Medical Center (7.8 miles)

Restaurants

• Chick-Fil-A (2.9 miles)
• Chick-Fil-A (3.8 miles)
• McDonald's (3.9 miles)
• Wendy's (4.1 miles)
• Wing Hing Chinese Restaurant (4.1 miles)
• Cracker Barrel (5 miles)
• McDonald's (6.4 miles)

Cafes

• 320 Market Cafe (3.3 miles)
• Starbucks (3.8 miles)
• Styer's Garden Cafe (8.2 miles)
• Starbucks (9.4 miles)
• Starbucks (9.4 miles)

Parks

• Ridley Creek State Park (3.5 miles)
• Ellson Glen Park (4.1 miles)
• Clem MacRone Memorial Park (7.1 miles)
• Market Square Memorial Park (8.2 miles)
• Goose Creek Park (8.6 miles)

Places of Worship

• St Anastasia Rectory (3.8 miles)
• Willistown United Methodist Church (6.1 miles)

Physicians

• Mid Atlantic Retina (4.1 miles)
• Dr Madonna's Family Practice (5.6 miles)
• Bowen, Anne Main Line Healthcare Westtown Family Medicine (7.4 miles)
• Pulmonary Consultants (8.1 miles)

Transportation

• SEPTA: 101/102 Lansdowne Avenue Station (5.8 miles)
• Darby Transportation Center (6.7 miles)
• Terminal A West (8.3 miles)
• Philadelphia International Airport (PHL) (8.3 miles)
• Dollar Rent A Car (8.4 miles)
• The Centurion Lounge (8.4 miles)
• Hertz Rent A Car (8.4 miles)

Theaters

• AMC DINE-IN Painters Crossing 9 (9.2 miles)