Benie Home Care LLC

Cons

• The reviewer states this is the worst company to hire for a home health aide service.
• The reviewer says their mother ended up in a nursing home because of them.
• The reviewer notes aides come and go as they please.
• The reviewer claims aides show up late and leave early.
• The reviewer reports there is no communication when shifts are not covered.
• The reviewer implies that the company lacks 24-hour availability and suggests using a 24-hour company instead.

Review

Definitely do your research when hiring a home health aide service. From the outset, the message is loud and clear: this particular company is not worth the trouble or risk. The reviewer doesn't hold back on the harsh judgment, insisting that choosing the wrong agency can have serious consequences for a loved one. The warning feels urgent and personal, born from a past experience that left the reviewer convinced that better options exist - and that this company is far from one of them.

The core of the critique centers on a profound disruption to care and stability. The reviewer states that their mother ended up in a nursing home because of problems with the agency, implying that the service failed at a fundamental level. It's not just about a single missed visit or a bad week; the tone suggests a pattern that spiraled into a loss of steady, reliable support. The implication is that the care family members rely on to keep a loved one safe and comfortable at home was compromised, with consequences that extended beyond the home setting.

A recurring complaint is the high turnover and lack of reliability among the aides. Aides "come and go as they please," the reviewer notes, painting a picture of inconsistency that makes it nearly impossible to establish a stable routine. The sense of distrust grows when caregivers rotate in and out without warning, leaving the patient and the family scrambling to adapt. In this narrative, continuity of care - so crucial for someone who may have complex needs - is eroded by shifting personnel who aren't consistently present.

Punctuality is another sore point. The reviewers describe aides who "show up late and leave early," a pattern that suggests not only tardiness but a disregard for the patient's schedule and needs. When someone is dependent on regular, timely assistance, delays and shortened visits can compound health and safety risks. The account makes clear that the scheduling and execution of care were far from dependable, leading to a sense of ongoing frustration and fear about when the next visit would actually occur.

Communication gaps compound the problem. There's a specific mention of "no communication when they have no aides to cover shifts," which means families can be left in the dark during critical times. This lack of information about coverage or changes in staffing leaves families to fill the gaps themselves, with no reliable line of support from the agency. In the reviewer's view, good communication is a cornerstone of quality care, and its absence here underscores the disheartening experience.

The sentiment culminates in a stark rating and an uncompromising stance: if possible, the reviewer would give a zero. The expression of extreme disappointment is blunt and uncompromising, a categorical rejection of the service described. The call to action is practical and pointed: consider using a company that operates around the clock, a 24-hour option that could provide the reliability and backstop that seem to be missing in this experience.

For anyone approaching the decision, the reviewer's experience serves as a cautionary tale about the importance of due diligence. It highlights the need to verify not only the availability of caregivers, but also their reliability, consistency, and the agency's communication practices. The advice to explore options that offer continuous, round-the-clock support reflects a desire for dependable coverage - especially in situations where a loved one's daily needs require steady oversight and timely intervention. In the end, the message is clear: choose a provider whose operations and communications give families confidence, not anxiety.

Located in Lansdowne, Pennsylvania, this area offers a range of amenities that cater to senior living needs. With several reputable physicians' offices and hospitals nearby, residents can easily access medical care. Additionally, transportation options such as SEPTA and car rental services make it convenient for seniors to get around. The neighborhood boasts a variety of pharmacies for medication needs, as well as parks for recreational activities and relaxation. Restaurants offer a selection of dining options, while cafes provide spaces for socializing and enjoying a cup of coffee. Overall, this part of Lansdowne provides a well-rounded community for seniors looking to settle down in a convenient and accessible location.

Physicians

• Dr Madonna's Family Practice (0.9 miles)
• CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus (4.7 miles)
• Children's Hospital of Philadelphia (4.7 miles)

Transportation

• SEPTA: 101/102 Lansdowne Avenue Station (1 miles)
• Darby Transportation Center (1.6 miles)
• National Car Rental (4.4 miles)
• Hertz Rent A Car (4.4 miles)
• Dollar Rent A Car (4.4 miles)
• Terminal F (4.5 miles)
• Baggage Claim E (4.5 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• Rite Aid (2.9 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)
• Rite Aid (3.1 miles)

Parks

• Ellson Glen Park (1.7 miles)
• Fairmount Park (5.1 miles)
• Schuylkill River Park (5.4 miles)
• Rittenhouse Square (5.9 miles)
• FDR Park (6 miles)
• Christopher Columbus Park Dog Run (6.2 miles)

Restaurants

• Wendy's (3.2 miles)
• McDonald's (3.2 miles)
• Cracker Barrel (4.5 miles)
• Larry's Steaks (4.8 miles)
• Jack McShea's (4.9 miles)
• McDonald's (5.3 miles)
• Pizza Hut (5.3 miles)

Hospitals

• Lankenau Medical Center (3.7 miles)
• Philadelphia VA Medical Center (4.4 miles)
• Veterans Administration Community Living Center (4.5 miles)
• The Pavilion (4.8 miles)
• Bryn Mawr Hospital (6.1 miles)

Cafes

• Starbucks (4.8 miles)
• 320 Market Cafe (4.9 miles)
• Starbucks (5.5 miles)
• La Colombe Torrefaction (5.8 miles)
• Starbucks (6.1 miles)
• Elixr Coffee (6.1 miles)