Twin Maples Personal Care Home

Pros

• The staff are caring and the physical therapy is helping residents.
• The facility is very clean and the staff are friendly.
• Families are able to include residents in celebrations, creating a warm and inclusive environment.
• The care received is very good and staff check on residents regularly; they are kind.
• New management is kind and helpful and genuinely cares about their jobs.
• The atmosphere is homey and welcoming, and residents seem happy.
• Nursing staff are very nice and helpful.
• Aides, nurses, and staff in the dementia unit are caring and provide great care.
• Occupational therapy and other therapists encourage participation and contribute to recovery.
• The staff respond quickly to call bells and meet residents' needs.

Cons

• There was an incident where a staff member slapped a fork from a resident's hand and cursed at the reviewer.
• The reviewer states that no disciplinary action was taken against the staff member, who remained employed there.
• The reviewer would not allow that staff member to care for any family member again.
• The facility has been accused of stealing clothing, personal items, and money and of not providing properly fitting wheelchairs.
• There are concerns about weekly Covid outbreaks and whether the water supply is compromised.
• Residents are treated like children, not aging adults or rehabilitating adults.
• Transfers are misrepresented, with claims of holding residents hostage and deception about transfer requests.
• Basic care issues include neglected open wounds and extremely long call bell response times (10+ minutes).

Review

The collection of experiences shared about Jersey Shore Skilled Nursing and Rehabilitation Center paints a portrait of a facility that many families find both caring and competent, while also carrying serious, credible concerns voiced by a number of visitors and residents. Across the board, clean environments, courteous staff, and effective therapy emerge as recurring positives. Families recount moments of real connection and progress: mothers and loved ones benefiting from attentive nursing and physical therapy, and patients feeling supported during recovery and daily activities. Several reviews repeatedly mention a homey, welcoming atmosphere that helps residents feel comfortable and cared for, with staff members who are kind, patient, and genuinely invested in their duties.

A number of reviewers highlight tangible, day-to-day advantages that contributed to positive experiences. The physical therapy and occupational therapy programs are frequently praised for their impact, with specific stories about a patient regaining strength after a stroke and a visitor noticing proactive encouragement from therapists. The nursing and support staff are described as responsive and reassuring, with call bells answered promptly in some instances and aides who go above and beyond to facilitate everyday tasks, such as adjusting a bed or helping a patient participate in therapy. The facility's cleanliness and spacious, well-kept common areas are also cited as factors that help create a calm, supportive environment.

There is particular appreciation for new leadership and ongoing improvements. A reviewer notes "new management staff" who are described as kind and helpful, acknowledging an active revamp of the facility and a sense that the new team truly cares about their roles. This perspective suggests that, even as residents receive consistent care, there is attention to organizational changes that could improve experiences for residents and families alike. The sentiment of gratitude toward staff is echoed in several personal anecdotes, including recognition of administrative and activities staff who contribute to residents' recovery and morale, and a sense that leadership is listening and evolving.

Among the most powerful stories are those that emphasize resilience and teamwork during emergencies. One resident recounts the experience of a major fire at the facility, praising the aides and nurses for their quick, coordinated efforts to move residents to safety and ensure everyone remained accounted for. A named aide's rapid actions are highlighted as exemplary, illustrating a level of courage and professionalism that left a strong impression on the resident and their family. Such testimonials underscore the capacity of the team to protect residents in critical moments and to maintain continuity of care even under stress.

Yet, alongside these positive accounts, there are equally forceful, detailed negative experiences that warrant serious attention. One reviewer describes a troubling incident in the dementia unit involving a staff member who allegedly slapped a fork from a resident's hand and used profanity toward the reviewer; the reviewer claims no disciplinary action was taken and expresses deep concern about the staff member's continued employment and current role. Other accounts paint a broader, more alarming picture: allegations that a family member was effectively held hostage due to transfer delays, theft of clothing and money, and a pattern of substandard attention to safety and basic needs. Complaints extend to concerns about Covid outbreaks, questionable water quality or supply issues, residents being treated as children rather than aging adults, and frequent claims of food being discarded or mishandled. Some reviewers accuse the facility of pressuring residents into medications without proper diagnosis and describe systemic problems with transparency and accountability.

Additional criticisms touch on everyday operations and responsiveness. Several reviews describe delayed call-bell responses, inconsistency in charting and shift-change communication, and questions about continuity of care. One reviewer singles out an RN as being overly focused on personal accolades rather than addressing genuine concerns, while others describe a sense of defensiveness or inattentiveness from staff at times. Taken together, these reports convey a significant disparity in experiences: for some, care and compassion are evident and meaningful; for others, systemic issues and individual missteps undermine trust and safety.

Overall, the facility is portrayed as a place with strong potential and some truly commendable qualities, especially in the realm of compassionate staff, therapeutic care, and a supportive environment during non-crisis periods. At the same time, the breadth of negative experiences - ranging from alleged abuse and safety concerns to systemic communication problems and possible procedural lapses - suggests that accountability, open reporting, and concrete improvements are essential. For families considering this center, the messages converge on a clear takeaway: there are many dedicated professionals who can provide excellent care, but there are substantial concerns that require careful verification, direct conversations with administrative leadership, and careful oversight to ensure every resident's safety, dignity, and well-being are consistently protected. If you're evaluating this facility, it would be wise to ask detailed questions about staff supervision, incident reporting, medication practices, transfer processes, and daily routines, and to seek out current, direct feedback from residents and families who are nearby.

This area of Jersey Shore, Pennsylvania offers a variety of amenities that cater to senior living. There are several places of worship nearby such as Life Tree Church and Emmanuel Community Church for spiritual fulfillment. In terms of healthcare, you have easy access to hospitals like Jersey Shore Hospital and UPMC Outpatient Center, as well as pharmacies like CVS and Weis Pharmacy for medication needs. The community also has a range of dining options including D'Agostino's and Santino's Italian Cuisine, along with parks like Antes Fort Village Park for leisurely walks. For transportation, there are car rental services like Avis Rent A Car and U-Haul Neighborhood Dealer for convenience. Overall, this part of Jersey Shore provides a balanced mix of services that can support a comfortable lifestyle in your retirement years.

Places of Worship

• Life Tree Church (0.1 miles)
• Crossroads Community Church Jersey Shore (0.5 miles)
• Emmanuel Community Church (2.4 miles)
• Oriole United Methodist Church (4.7 miles)
• McElhattan United Methodist Church (5.9 miles)
• Faith Baptist Church (8.4 miles)
• Anthony Baptist Church (8.5 miles)

Restaurants

• D'Agostino's (0.4 miles)
• Santino's Italian Cuisine (0.4 miles)
• Domino's Pizza (0.7 miles)
• Shore Diner (0.7 miles)
• Gamble Farm Inn (0.8 miles)
• Misti's Cakes (0.9 miles)
• Burger King (3.7 miles)

Hospitals

• Jersey Shore Hospital ER (0.4 miles)
• JSH (0.6 miles)
• Jersey Shore Hospital (5.9 miles)
• UPMC Outpatient Center (6 miles)
• Jersey Shore Hospital (11.6 miles)
• Upmc Lock Haven Cafe (11.9 miles)
• Lock Haven Hospital (11.9 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Weis Pharmacy (0.9 miles)
• Keller & Munro Drug Store (10.6 miles)
• CVS Pharmacy (10.9 miles)
• Geisinger Pharmacy Lock Haven (11 miles)
• CVS Pharmacy (11.8 miles)
• Rite Aid (11.9 miles)

Parks

• Antes Fort Village Park (1.9 miles)
• Canal Park (10.3 miles)

Cafes

• Unimart (2.9 miles)
• Starbucks (11.2 miles)

Transportation

• U-Haul Neighborhood Dealer (2.9 miles)
• Avis Rent A Car (3.1 miles)
• Poust Taxidermy & Country Store (5.3 miles)
• Billtown Motors (9.3 miles)
• Lock Haven Aircraft Sales (9.5 miles)
• Alamo (10.4 miles)
• Lycoming Valley Railroad Co. (10.8 miles)

Physicians

• North Central Pennsylvania Dialysis Clincc (10.3 miles)
• Turner Thane N MD Haven Medical Center (10.5 miles)
• Mary Elizabeth Piergallini (10.5 miles)
• Nittany Valley Medical Associates (10.6 miles)
• BNG Aesthetics (10.6 miles)
• Lock Haven Family Practice (11.7 miles)
• Susquehanna Health Family Medcn (11.7 miles)

Theaters

• Roxy Theatre (10.4 miles)