Manorcare Health Services Jersey Shore

Pros

• The staff are caring and the physical therapy is really helping her.
• The facility is very clean and the staff are very nice.
• Pap is included in family celebrations at the facility.
• The care is very good and staff check on residents frequently; they are among the kindest people.
• The new management staff are super kind and helpful and seem genuinely concerned about their jobs.
• The staff are courteous, the facilities are clean, residents seem happy, and the atmosphere is homey and welcoming.
• The nursing staff are very nice and helpful.
• The OT Karen encouraged participation in therapy and helped adjust the bed for easier access.
• Nurses respond quickly to call bells and provide what residents need.

Cons

• A staff member allegedly slapped a fork from a resident's hand, cursed a visitor, and threw a tantrum, with no apparent action taken against her.
• The facility is accused of holding a family member hostage and denying transfer, with repeated claims of misrepresentation about transfer requests.
• Clothing, personal items, and money are allegedly stolen, and residents are not provided with properly fitted wheelchairs.
• Covid outbreaks are reportedly common, and concerns are raised about the facility's cleanliness and a compromised water supply.
• Residents are described as being treated like children rather than aging or rehabilitating adults, and some food is reportedly discarded as too old.
• There are claims of forced medication without a prior diagnosis.
• Call bells are said to have long response times (10+ minutes), indicating insufficient staffing.
• The facility is described as terrible with inattentive and defensive staff and a perceived lack of accountability.
• A nurse is described as entitled and dismissive of concerns, undermining patient care.

Review

The Jersey Shore Skilled Nursing and Rehabilitation Center presents itself in the stories of its residents and their families as a place that mixes genuine warmth and strong clinical care with serious concerns that cannot be ignored. Across many accounts, families speak of moms and relatives who are doing better because of attentive staff, effective therapy, and a clean, organized environment. One reviewer notes that her mother is "doing well," thanks to caring staff and the positive impact of physical therapy. Others echo that sentiment: the facility is described repeatedly as clean, well staffed, and supportive, with therapy that seems to be making a real difference in mobility and daily functioning. These are the themes that recur in several visits and conversations: a sense of progress, gratitude for hands-on attention, and a calm, tidy setting that feels welcoming to both residents and visitors.

The human touch is what many reviewers remember most fondly. Families describe staff as courteous, patient, and consistently available - "they check on you all the time" is a phrase that appears repeatedly. The environment is frequently described as homey and comforting, with residents appearing content and engaged in their surroundings. One family member highlights a milestone moment - a granddaughter's 11th birthday celebrated with a resident included, illustrating how the facility can become a space where family life and care intersect in meaningful ways. In several accounts, residents' interactions with caregivers, therapists, and activities staff are singled out as offering not just medical care but a sense of companionship and encouragement during recovery or daily routines.

Therapy and treatment are praised with particular vigor in many reviews. The occupational and physical therapy teams are repeatedly credited with improving strength and independence, and even when families are unable to attend, the professional staff seem to carry the pace of progress forward. An individual specifically highlights a therapist (an OT named Karen) who joined a visit to motivate a resident to participate in therapy and even rearranged the room to improve ease of movement. The nurses and aides are also acknowledged for their quick responses to call bells, for their willingness to explain care plans, and for the warmth they bring to daily care. The facility's care ecosystem - nurses, aides, therapists, and activity professionals - appears to work best when a coordinated, communicative team is in place, and that is a theme echoed in several testimonials.

There are, however, sharp counterpoints that remind readers this is not a uniformly glowing portrait. One reviewer recounts a disturbing incident in the dementia unit: a staff member slapped a fork out of a resident's hand and then directed abusive language toward the reviewer. That account laments a lack of accountability and notes that the staff member remained employed at the facility, raising questions about how issues like this are handled and what steps are taken to protect vulnerable residents. Such experiences illustrate the pressure points that can arise in busy clinical settings, where the line between compassionate care and burnout can sometimes blur, and where the consequences of individual actions are felt deeply by families who entrust their loved ones to the facility.

Another reviewer's experience deepens the concern with a narrative that feels almost like a cautionary tale. Describing the Jersey Shore facility as a place where a relative was "held hostage" due to transfer issues, the reviewer accuses the center of a pattern of mismanagement: clothing, personal items, and money allegedly taken; inconsistent access to properly fitted wheelchairs; ongoing Covid exposure; questionable water quality; and meals that were sometimes discarded rather than served. The reviewer also claims that the facility pressures residents into medications without adequate diagnoses, positioning the allegations as a systemic problem rather than isolated incidents. This account is stark and emotionally charged, and it clearly contrasts with the more positive experiences described elsewhere, underscoring the importance of transparency, proper transfer processes, and safeguarding residents' rights.

In the midst of the concerns, there are tributes to the facility's ability to rally in times of crisis. A resident recounts how, during a recent fire, the staff performed heroically - moving every resident to safety, accounting for all patients, and continuing to tend to needs as they waited to return. A particular aide, Billie, is named for taking swift action to shepherd the reviewer out of harm's way and then returning to help evacuate others. The account highlights not just individual courage but the strength of a cohesive team that can operate under pressure, a quality that can make an otherwise frightening situation survivable and controlled for residents and families alike.

Other reviews balance these narratives with praise for ongoing appreciation of staff and the value of long-standing relationships. A veteran resident who spent months recovering from a stroke describes the entire community - administrators, caseworkers, kitchen staff, reception, laundry, aides, nurses, and therapists - as integral to her progress and recovery. She emphasizes that she would choose this center again for rehabilitation, should she need it in the future, which speaks to a deep sense of loyalty and trust earned through sustained, coordinated care. Similarly, a caller thanks the nursing staff specifically for their diligent and compassionate work, reinforcing the perception that many caregivers are making meaningful, measurable differences in residents' lives.

Taken together, the collection of experiences paints a nuanced picture of Jersey Shore Skilled Nursing and Rehabilitation Center. On one hand, families repeatedly celebrate clean facilities, caring and approachable staff, robust therapy programs, and moments of genuine warmth that help residents recover, regain independence, and connect with family and faith communities. On the other hand, there are alarming allegations of mistreatment, mismanagement, and safety concerns that deserve serious scrutiny. These contrasting threads underscore the complexity of running a large, multiservice care facility - where excellent, life-changing care can be delivered day after day by dedicated professionals, even as systemic gaps, accountability challenges, and individual missteps can lead to painful, long-lasting consequences for residents and their loved ones.

For prospective families and current residents alike, the overarching message is to approach with both hope and vigilance. The facility clearly hosts a workforce capable of extraordinary compassion, professional care, and teamwork that can uplift and restore. Yet it also carries warnings about the importance of transparent communication, steadfast accountability, and the need for continuous improvement in safety practices, transfer processes, and governance. If you are considering this center, listening to multiple voices and asking pointed questions about staff stability, incident reporting, and patient rights will be essential steps in making an informed decision that aligns with your loved one's needs and expectations.

This area of Jersey Shore, Pennsylvania offers a variety of amenities that would be beneficial for senior living. There are several places of worship nearby for spiritual fulfillment, as well as hospitals and pharmacies within close proximity for easy access to healthcare services. A range of dining options, including Italian cuisine and fast food chains, provide convenience for meal choices. Parks offer opportunities for leisurely walks or outdoor activities, while cafes and theaters provide options for entertainment and socializing. Transportation services are available for ease of mobility, and a selection of physicians ensures quality healthcare. Overall, this area provides a well-rounded environment that caters to the needs and interests of seniors looking to reside in Jersey Shore.

Places of Worship

• Crossroads Community Church Jersey Shore (0.2 miles)
• Life Tree Church (0.2 miles)
• Emmanuel Community Church (2.4 miles)
• Oriole United Methodist Church (5 miles)
• McElhattan United Methodist Church (5.9 miles)
• Faith Baptist Church (8.3 miles)
• Anthony Baptist Church (8.5 miles)

Hospitals

• Jersey Shore Hospital ER (0.3 miles)
• JSH (0.3 miles)
• Jersey Shore Hospital (5.9 miles)
• UPMC Outpatient Center (6 miles)
• Jersey Shore Hospital (11.6 miles)
• Upmc Lock Haven Cafe (11.8 miles)
• Lock Haven Hospital (11.8 miles)

Restaurants

• D'Agostino's (0.3 miles)
• Santino's Italian Cuisine (0.4 miles)
• Domino's Pizza (0.5 miles)
• Shore Diner (0.5 miles)
• Misti's Cakes (0.7 miles)
• Gamble Farm Inn (0.7 miles)
• Burger King (3.6 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Weis Pharmacy (0.7 miles)
• Keller & Munro Drug Store (10.5 miles)
• CVS Pharmacy (10.9 miles)
• Geisinger Pharmacy Lock Haven (11 miles)
• CVS Pharmacy (11.9 miles)
• Rite Aid (12 miles)

Parks

• Antes Fort Village Park (2.1 miles)
• Canal Park (10.3 miles)

Cafes

• Unimart (2.9 miles)
• Starbucks (11.2 miles)

Transportation

• U-Haul Neighborhood Dealer (2.9 miles)
• Avis Rent A Car (3 miles)
• Poust Taxidermy & Country Store (5 miles)
• Billtown Motors (9.4 miles)
• Lock Haven Aircraft Sales (9.4 miles)
• Alamo (10.4 miles)
• Lycoming Valley Railroad Co. (11 miles)

Physicians

• North Central Pennsylvania Dialysis Clincc (10.3 miles)
• Turner Thane N MD Haven Medical Center (10.5 miles)
• Mary Elizabeth Piergallini (10.5 miles)
• Nittany Valley Medical Associates (10.5 miles)
• BNG Aesthetics (10.6 miles)
• Lock Haven Family Practice (11.7 miles)
• Susquehanna Health Family Medcn (11.7 miles)

Theaters

• Roxy Theatre (10.4 miles)