TheKey of Harrisburg, PA

Pros

• They are very friendly and have awesome management.
• They are a very caring agency.
• They always provide excellent care and arrive on time for all shifts.
• They assisted clients and coordinated smoothly; customer service was a plus.
• The staff is great and very helpful and understanding.
• They have amazing staff members who are responsive and dedicated.
• Keystone Passionate Care prioritizes family life and care; clients can trust them to provide daily care.
• Cathi and Quinten have been great to work with.
• They are a great company with great employees.
• The staff are wonderful and eager to help; the caregiver is great.
• Keystone Passionate Care is wonderful with flexibility and caring.
• Everyone was very professional and friendly.
• The agency provides a caregiver who has done a great job and maintains consistency; they are accommodating and reliable.
• The pricing was reasonable and there were no upfront charges.

Cons

• They are the worst care agency around.
• They pay a rate lower than minimum wage.
• They deny employees unemployment pay.
• They don't care about anyone but themselves and their money.
• No one there seems to know anything about home care.
• The staff there are rude and unorganized.

Review

TheKey of Harrisburg is best suited for seniors who want a warm, hands-on assisted-living experience backed by a responsive, resident-focused team. Families that prize dependable caregivers, clear and proactive management, and an environment where staff treat care as a family matter will feel at home here. The community earns a strong overall rating (4.6 from 31 reviews), with the bulk of feedback praising friendly management, reliable caregivers, and a culture of flexible, personalized support. For families prioritizing caregiver continuity and accessible coordinators, this option stands out as a practical and trustworthy path forward.

However, there are meaningful caveats that prospective residents should weigh carefully. For those driven by cost alone or who require substantial on-site medical oversight, alternatives with more robust in-house nursing support may be worth exploring. Several reviews caution that experiences can vary when third-party home-care providers are involved, including reports of disorganization or less-than-stellar interactions with some staff. Those concerns matter because daily care quality can hinge on which caregivers are assigned and how effectively the coordinating team structures schedules, training, and dementia-specific planning.

The strongest and most consistent positives revolve around the staff and the leadership. Reviewers repeatedly highlight friendly, helpful caregivers and management that is easy to reach and eager to resolve questions. The sense that care is delivered with genuine concern for residents - often described as more than a transactional service - resonates as a core strength. Collaboration with care coordinators to tailor services, along with flexible scheduling and a family-centered approach, emerges as a defining advantage that translates into reliable, on-time care and a reassuring, home-like environment.

These strengths do a lot of the heavy lifting, offsetting many concerns when the in-house team is stable and well-led. The main risks appear when reliance shifts to external providers or when turnover disrupts continuity. In practice, this means the community's value rests on strong, trained on-site staff and clear, individualized care plans rather than on scattered or inconsistent outside help. Families should look for evidence of strong internal leadership, predictable caregiver assignments, and robust dementia training to ensure that the positive dynamics persist even when ancillary services are involved.

For families evaluating options, concrete steps matter. Ask how much care is delivered by in-house staff versus contracted providers, and request a current caregiver schedule to gauge continuity. Probe memory-care capabilities, staff training in dementia, and the process for updating care plans with input from family and physicians. Seek recent references and, if possible, a sample week of activity and care routines to verify consistency. Compare total cost against the value of dependable staffing, responsiveness, and a truly collaborative care approach; when these elements align, the return is measurable and meaningful.

In practical terms, TheKey of Harrisburg represents a solid choice for those who want a high-touch, family-oriented atmosphere with attentive management and reliable on-site caregiving. It may be less suitable for families on the tightest budgets or those whose care needs rely heavily on external providers or highly specialized dementia programs that demand steady, expansive resources. To move forward confidently, tour with a critical eye, speak directly with care coordinators, and insist on a clear plan that names caregivers, shifts, and escalation steps. With those assurances in place, this community offers a clear, capable path to maintaining independence and peace of mind for both residents and their families.

This part of Harrisburg, Pennsylvania, offers a variety of amenities and services that may be beneficial for seniors looking to move to the area. With multiple physicians specializing in allergy, asthma, pulmonary care, and cardiovascular health nearby, medical care is readily accessible. Additionally, there are several pharmacies in close proximity for convenient medication management. For leisure and recreation, there are several parks within a few miles, providing opportunities for outdoor activities and relaxation. A selection of cafes and restaurants offer dining options, while theaters provide entertainment options. Places of worship are also nearby for those seeking spiritual fulfillment. The presence of hospitals and medical facilities ensures that healthcare needs can be met effectively. Overall, this area of Harrisburg presents a mix of healthcare services, recreational facilities, dining options, and places of worship that may cater to the needs and preferences of seniors considering senior living in the area.

Physicians

• Allergy & Asthma Specialists Of Harrisburg (0.3 miles)
• Surace Lindsey MD - Jackson Siegelbaum Gastroenterology (0.6 miles)
• Pulmonary & Critical Care Medicine Associates (0.7 miles)
• Mansoor Atizazul Dr Pinnaclehealth Cardiovascular Institute Harrisburg (0.7 miles)
• Forti Consevage & He (0.7 miles)
• Community Medical Associates (0.8 miles)
• Mid Penn Oral Surgeons (1.3 miles)

Pharmacies

• Rite Aid (0.3 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (3 miles)
• Rite Aid (3.1 miles)
• Rite Aid (3.4 miles)
• Rite Aid (3.9 miles)

Parks

• Forest Hills Park (1.7 miles)
• Fort Hunter Mansion and Park (2.7 miles)
• Riverfront Park Harrisburg (4.3 miles)
• City Island (5.3 miles)
• Adams-Ricci Park (5.5 miles)
• Detwieler Park (5.9 miles)

Cafes

• Greystone Public House (1.9 miles)
• Little Amps Coffee Roasters (4.1 miles)
• Starbucks (4.1 miles)
• Starbucks (5.8 miles)
• Tomato Pie Cafe (5.8 miles)
• Starbucks (6.4 miles)

Restaurants

• 3 B Ice Cream (2 miles)
• Peachtree Restaurant & Lounge (2.9 miles)
• McDonald's (3 miles)
• Wendy's (3.2 miles)
• Gilligan's Bar & Grill (3.2 miles)
• McDonald's (4.1 miles)
• The Millworks (4.3 miles)

Theaters

• Regal Harrisburg (2.3 miles)

Places of Worship

• St Andrews In the Valley Episcopal Church (2.4 miles)
• Colonial Park UCC (3.2 miles)
• Community Evangelical Free Church (3.3 miles)
• Harrisburg Bic Church (4.8 miles)

Hospitals

• Harrisburg State Hospital (3.2 miles)
• Polyclinic Campus (3.6 miles)
• PinnacleHealth Community General Osteopathic Hospital (3.9 miles)
• Alex Grass Medical Sciences Building (5 miles)
• UPMC Pinnnacle Harrisburg (5 miles)
• Labor & Delivery (5.1 miles)
• Department Of Surgery (5.1 miles)