Home-Aide Inc

Pros

• Comfort Keepers has been a God-sent for their family.
• They personally care so much for their mother.
• The caregivers are very friendly and sweet.

Cons

• They report that the company only asks for their name and number and then fails to call back.
• After multiple calls, they couldn't obtain basic information about enrolling their elderly father for assistance.
• They couldn't reach a supervisor; promised callbacks never occurred.
• They characterize the customer service as lacking.
• They would not entrust their father to the company due to the lack of information.

Review

The reviews present a striking mix of experiences with Comfort Keepers, showing a company that can deliver deeply positive care for some families while leaving others frustrated by uneven communication and follow-through. On one end, there are heartfelt accolades about compassion, personal attention, and friendly caregivers; on the other, a frustrating tale of trying to obtain basic information and enroll a loved one without receiving timely responses. Taken together, they paint a complex picture worth considering from multiple angles.

One reviewer describes a difficult process of trying to enroll an elderly father who is in poor health. They recount calling the company three times in search of information about enrollment and care services. Each time, the response was the same: provide your name and number, and someone will get back to you. Yet in every instance, no one followed up. The courier of information seemed to stall at the promise stage, leaving the question of how to move forward without any concrete details or assurances. The repeated requests for contact information without subsequent outreach left the reviewer feeling left in the dark about essential options for care.

The same reviewer later tried to escalate the situation by asking to speak to a supervisor, hoping to cut through the silence. The response, however, was that they couldn't connect to a supervisor directly, but that someone would certainly call back. That promise stayed unmet, reinforcing a sense of being stalled rather than supported. After several attempts and empty promises, the reviewer concluded that the lack of basic information and reliable contact was a deal-breaker, especially when considering entrusting a loved one with home-care services. The tone communicates disappointment with customer service and confidence that such gaps would make the service unreliable for urgent needs.

The overarching sentiment from this experience centers on customer service as a critical barrier. The reviewer characterizes the interaction as lacking, noting that reliable, timely information is a prerequisite when deciding on care for a family member. In their view, if the organization cannot provide straightforward answers or a clear enrollment path, it raises legitimate concerns about the ability to manage ongoing care and coordination for an elderly parent. The emphasis is not on the caregivers themselves but on the initial accessibility and responsiveness of the company's representatives.

By contrast, another review offers a glowing counterpoint, portraying Comfort Keepers as a godsend to the family. In this account, the caregivers are described as personally caring and attentive to the mother, with the family praising the people who came to help as friendly and sweet. The language communicates deep appreciation for the warmth and dedication of the staff, implying that the caregivers provided meaningful, compassionate support that made a tangible difference in daily life. It's a strong counterbalance to the negative experience, underscoring that the company can deliver exceptionally positive outcomes when the right team members are involved.

This positive perspective emphasizes qualities that families often seek in home-care services: genuine care, personal connection, and a sense that the caregivers truly value the well-being of the person they are helping. The description of the staff as "very friendly and sweet" reinforces the idea that, when effectively matched with families, Comfort Keepers can foster trust, comfort, and stability for both the patient and their relatives. The testimonial frames the service as not just practical assistance but also a source of emotional support during a challenging time.

Taken together, the reviews illustrate a landscape of highly variable experiences. The negative account highlights gaps in communication and follow-through that can be deeply consequential when choosing care for a vulnerable family member. The affirmative account demonstrates how excellent, compassionate care and positive personal interactions can transform an experience, making Comfort Keepers feel like a trusted partner in caregiving. The juxtaposition suggests that outcomes may hinge on how information is conveyed, how enrollment steps are managed, and the specific caregivers who are assigned.

For families considering Comfort Keepers, the message is nuanced. It's important to seek clear, concrete information upfront about enrollment, services offered, and how to reach a supervisor or a dedicated point of contact. Asking for specifics - such as expected response times, care plans, and caregiver matching criteria - can help set realistic expectations. At the same time, the potential for deeply positive experiences is evident, especially when caregivers demonstrate warmth, personal attention, and a genuine commitment to a loved one's comfort and dignity. Overall, the reviews suggest that Comfort Keepers can be a tremendous asset, but prospective clients should verify communication processes and ensure reliable, ongoing responsiveness as part of their care planning.

Located in Etters, Pennsylvania, this area offers a range of amenities and services that cater to the needs of seniors. With Harrisburg International Airport just 2.5 miles away, travel is convenient for those looking to visit family or explore new destinations. Places of worship such as Geyers United Methodist Church and Trinity United Methodist Church provide spiritual fulfillment within a short distance from home. A variety of restaurants including Tattered Flag Brewery & Still Works and River House Bar & Grill offer dining options for every taste. Nearby physicians at PinnacleHealth FamilyCare Middletown and pharmacies like CVS and Rite Aid ensure easy access to healthcare services. For leisurely activities, parks such as Shank Park and Bullfrog Valley Park provide opportunities for outdoor enjoyment and relaxation. Additionally, proximity to hospitals like Penn State Milton S Hershey Medical Center ensures peace of mind in case of any medical emergencies. Overall, this area in Etters provides a comfortable and convenient living environment for seniors looking to maintain an active lifestyle with access to essential services nearby.

Transportation

• Harrisburg International Airport (MDT) (2.5 miles)

Places of Worship

• Geyers United Methodist Church (2.7 miles)
• Trinity United Methodist Church (7.6 miles)
• Harrisburg Bic Church (8.6 miles)
• Community Evangelical Free Church (9.8 miles)

Restaurants

• Tattered Flag Brewery & Still Works (2.7 miles)
• McDonald's (3.1 miles)
• McDonald's (3.6 miles)
• River House Bar & Grill (4 miles)
• McDonald's (4.9 miles)
• Chick-Fil-A (6.3 miles)
• Capitol Diner (6.3 miles)

Physicians

• PinnacleHealth FamilyCare Middletown (2.7 miles)
• Woodward & Associates, PC (7.2 miles)
• Gordon Dudley Pinnaclehealth Pediatric Associates Hummelstown (7.2 miles)
• Green Hill Family Health Center (7.7 miles)
• Community Check Up Center (8.3 miles)
• University Physician Center (8.3 miles)
• Sudbrink Oral Surgery Pc (8.4 miles)

Pharmacies

• CVS Pharmacy (2.8 miles)
• Rite Aid (3.2 miles)
• Rite Aid (3.4 miles)
• CVS Pharmacy (4.4 miles)
• CVS Pharmacy (6.7 miles)
• Jubilant Radiopharma (7 miles)
• Rite Aid (7.2 miles)

Cafes

• Starbucks (6.6 miles)
• Tomato Pie Cafe (7.3 miles)
• Manchester Cafe (7.8 miles)
• Panera Bread (8.3 miles)
• Starbucks (8.4 miles)
• Starbucks (8.8 miles)
• Starbucks (9 miles)

Parks

• Shank Park (7.2 miles)
• Bullfrog Valley Park & Trail (7.7 miles)
• Conewago Day Use Area (9.4 miles)
• Gifford Pinchot State Park (9.5 miles)
• York Heritage Rail Trail (9.8 miles)
• John Rudy County Park (9.8 miles)
• City Island (9.8 miles)

Hospitals

• Penn State Milton S Hershey Medical Center Academic Support Building (8.6 miles)
• Central Pennsylvania Blood Bank (9 miles)
• PinnacleHealth Community General Osteopathic Hospital (9.3 miles)
• Department Of Surgery (9.5 miles)
• Labor & Delivery (9.5 miles)
• UPMC Pinnnacle Harrisburg (9.6 miles)
• Alex Grass Medical Sciences Building (9.6 miles)