Central Penn Nursing Care Inc in Elizabethtown, PA

Pros

• CPN has provided fantastic personal care to clients' loved ones for years, showing kindness, attentiveness, and a strong commitment to well-being.
• The company has been a great partner for over 20 years, with caring and reliable staff.
• The company is amazing and takes great care of people, with gratitude for the efforts of Gina, Steffi, and Beth.
• Central Penn does a wonderful job providing exceptional care to its clients.
• The administrative staff are professional, responsive, and pleasant to work with, and the aides who work with clients' moms are highly valued.
• It is a great place with a great staff.
• It is a great organization that cares about its employees and its clients.
• They are very friendly and helpful and may be considered for future services.

Cons

• The nurse named Marie accused the patient of stealing $10 from Marie's purse, a claim the patient denies and finds unacceptable.
• The patient does not appreciate the accusation and believes Marie should no longer be their parent's nurse.
• A staff member hung up on a caller after a simple question and offered no follow-up, indicating a need for more customer service training.

Review

Central Penn Nursing Care Inc in Elizabethtown, PA is best suited for families seeking a small-to-mid-sized, relationship-focused care setting where daily personal attention and staff consistency are the core strengths. This community earns trust through years of hands-on, individualized care and a sense that the caregiving team becomes an extension of the family. Residents who benefit most are those who value steady, familiar caregivers, predictable routines, and active family involvement in care planning. If the priority is a warm, practical environment with staff who know a resident's history and preferences, this option stands out as a sound choice.

For families weighing alternatives, this community may not be ideal for those who demand flawless customer service and crystal-clear, proactive communications at every point of contact. The pulse of concern comes from a couple of reviews illustrating trust and communication gaps: one involving an accusation by a nurse, and another where a front-desk call was abruptly ended. While these are isolated, they signal real risk points for peace of mind during a transition and ongoing care. Those needing more formalized memory-care programming, heavier clinical oversight, or a more robust, responsive administrative experience should compare against peers to ensure expectations around transparency and escalation procedures are met.

The strongest upside remains the personal care delivered with genuine warmth and attentiveness. Multiple reviews emphasize kind, reliable caregivers who treat residents as individuals and who genuinely extend the family's circle into daily care. The administrative side is praised for professionalism and responsiveness, reinforcing a sense of dependable partnership with families. The organization's track record of sustaining long-tenured staff and prioritizing a collaborative approach with clients suggests a stable, low-drama experience that can translate into fewer disruptions for a loved one's routine. For families prioritizing daily quality of life over flashy amenities, this care model delivers meaningful, practical value.

Yet the negative experiences cannot be dismissed. The negative notes about trust and communication imply a vulnerability in the care ecosystem that must be acknowledged and actively mitigated. A staff accusation of theft erodes confidence in the basic premise of open dialogue about concerns, while a curt, poorly managed phone interaction underscores gaps in customer-service training. These issues matter because they influence how smoothly concerns are raised, acknowledged, and resolved. They do not erase the positive caregiving stories, but they do establish nontrivial risk factors that families should examine through direct conversations, written communications, and a clear plan for escalation and accountability before making a placement.

Overall balance favors families who can leverage the solid caregiving core while demanding and verifying strong administrative communication. The proven strengths - compassionate, stable care staff; a culture of partnership with families; and consistent, personal attention - often translate into a predictable, comfortable routine for residents and fewer disruptive moves. The caveats - customer-service hiccups and a couple of trust-related red flags - are not fatal but require diligence. Prospective residents should insist on meeting the caregiving team, requesting a transparent outline of how concerns are addressed, and observing a shift to gauge real-world dynamics. If those steps align with expectations, the value here is substantial; if not, the field offers alternative communities that may deliver more rigorous service protocols and higher administrative responsiveness.

This area of Elizabethtown, Pennsylvania offers a range of amenities and services that would be beneficial for seniors looking to settle in the area. With several reputable physicians, pharmacies, and hospitals nearby, residents can easily access healthcare services. There are also a variety of dining options, including T J Rockwell's and Bube's Brewery, as well as cafes like Starbucks and Panera Bread for socializing or grabbing a quick bite to eat. Additionally, the proximity to parks such as Shank Park and Bullfrog Valley Park provides opportunities for outdoor recreation and relaxation. Transportation is convenient with Harrisburg International Airport nearby, making travel accessible for both residents and visiting family members. Overall, this neighborhood offers a mix of conveniences and attractions suited for senior living.

Physicians

• Sudbrink Oral Surgery Pc (0.8 miles)
• Norlanco Family Medicine (1.6 miles)
• Hearing & Ear Care Center (4 miles)
• Eden Park Pediatric Associates (6 miles)
• Susquehanna Family Medicine (6 miles)
• Gastroenterology Associates of Central PA PC (8.9 miles)
• PinnacleHealth FamilyCare Middletown (9.3 miles)

Restaurants

• T J Rockwell's (2.2 miles)
• Bube's Brewery (5.1 miles)
• Twisted Bine Beer (5.3 miles)
• Sonic Drive-In (6.1 miles)
• River House Bar & Grill (6.4 miles)
• Tattered Flag Brewery & Still Works (8.3 miles)
• Parma Pizza & Grill (8.6 miles)

Pharmacies

• CVS Pharmacy (4.4 miles)
• GIANT Pharmacy (5.9 miles)
• Rite Aid (8.2 miles)
• Penn State Hershey University Physicians Center Pharmacy (9.6 miles)
• CVS Pharmacy (9.6 miles)
• Rite Aid (9.7 miles)
• CVS Pharmacy (9.9 miles)

Cafes

• Starbucks (4.7 miles)
• Coffee and Cream (8.8 miles)
• Manchester Cafe (9.5 miles)
• Starbucks (9.6 miles)
• Panera Bread (10.2 miles)
• Starbucks (10.5 miles)
• Desserts Etc By The Hershey Pantry (10.7 miles)

Places of Worship

• Geyers United Methodist Church (6.4 miles)
• First Baptist Church (10.2 miles)
• Lebanon Valley Brethren Home (11.2 miles)
• Palmyra United Christian Church (11.7 miles)

Parks

• Shank Park (8.5 miles)
• Bullfrog Valley Park & Trail (9.5 miles)
• York Heritage Rail Trail (10 miles)
• John Rudy County Park (10.1 miles)
• A Herr Park (10.6 miles)
• Murray Ridge Park (11.2 miles)

Hospitals

• Penn State Milton S Hershey Medical Center Academic Support Building (9.5 miles)
• Central Pennsylvania Blood Bank (9.7 miles)
• Kcb Properties (10.3 miles)
• Good Samaritan Hospital Ambulatory Services Center (10.8 miles)

Transportation

• Harrisburg International Airport (MDT) (9.5 miles)
• Avis Rent A Car (11.2 miles)