Central Penn Nursing Care Inc in Elizabethtown, PA

Pros

• They are a great company to work for, and their communication is fantastic.
• CPN provides fantastic personal care with kind, attentive staff who are committed to clients' well-being.
• The company has been a great partner for over 20 years, with caring and reliable staff.
• They are an amazing company that takes great care of people, and their efforts with loved ones are greatly appreciated.
• Central Penn does a wonderful job providing exceptional care to its clients.
• The administrative staff are professional, responsive, and pleasant to work with; the care staff are appreciated.
• It is a great place with a great staff.
• They are very friendly and helpful.

Cons

• A nurse accused the reviewer of stealing $10 from the nurse's purse.
• A staff member hung up on the caller without offering further assistance and needs more customer service training.
• Care staff can never be perfect anywhere.

Review

Central Penn Nursing Care Inc. is best suited for families seeking reliable, relationship-driven in-home support for an aging loved one who wants to stay at home rather than move into a facility. In Elizabethtown, PA, the agency projects a practical, long-standing approach: dependable caregivers who become part of the family routine, coordinated administration, and a partner that shares the caregiving burden rather than simply delivering tasks. This provider shines for seniors who prize continuity, daily familiarity, and a hands-on team that works with family members to tailor care around personal preferences, rather than enforcing a rigid, facility-style schedule.

Those who may want to consider alternatives include households needing more robust, 24/7 medical oversight or a facility setting with built-in medical amenities. For loved ones requiring constant on-site clinical management, or for families aiming for a highly structured environment with predictable, uniform administrative processes across a larger footprint, a traditional assisted living community or skilled nursing facility may deliver a better fit. Additionally, families who place a premium on flawless customer service with zero friction in every communication may prefer agencies with broader, centralized contact centers and more formal escalation protocols. Budget considerations and geographic coverage also matter; where frequent, extended visits are needed beyond a tight service area, evaluating other options could be prudent.

The core strength lies in the care itself. Multiple families describe fantastic personal care and a genuine, affectionate commitment from caregivers who stay attentive to both daily needs and emotional well-being. Staff are portrayed as kind, trustworthy, and reliably present, which creates a sense of stability and safety for the elder and the family. The agency’s longevity, well over two decades of partnership with families and professionals, further reinforces confidence in a model that prioritizes relationship-building and dependable scheduling. Administrative personnel frequently earn praise for professionalism, responsiveness, and a pleasant, collaborative attitude, reinforcing the impression that the agency acts as a true partner rather than a distant service provider.

Still, a few reviews point to isolatable weaknesses that require attention. One caregiver incident involving an accusation of theft understandably raises red flags, underscoring the necessity for rigorous staff accountability, clear boundaries, and transparent conflict-resolution processes. There are also occasional reports of less-than-ideal telephone interactions, including a receptionist who terminated a call abruptly. While these situations appear not to reflect the overall pattern, they spotlight the importance of ongoing customer-service training, reliable follow-through, and clearly defined point people for families seeking immediate answers. In practical terms, these gaps should be inquired about and tested during initial conversations, rather than discovered after care has begun.

Taken as a whole, the positives substantially outweigh the concerns for families prioritizing home-based care and long-term caregiving partnerships. The advantages, consistent, compassionate care; caregivers who develop deep familiarity with the loved one; proactive family collaboration; and a proven track record of reliability, create a solid case for choosing Central Penn Nursing Care as a trusted home-care ally. The mentionable downsides are not existential flaws; they are reminders to verify escalation paths, accountability mechanisms, and staff training before committing. For households weighing home care versus moving into assisted living, this agency presents a compelling option that can preserve independence while maintaining high-quality, personalized care right at home.

To act decisively, families should take a structured, due-diligence approach. Begin by confirming service areas and typical visit schedules, then request a current caregiver roster to assess continuity and overlap. Seek references from other families with similar needs and ask how incidents are documented, investigated, and resolved, including whether a clear escalation path exists for urgent concerns. Arrange an in-person meeting or a short trial period to observe communication style, responsiveness, and the cadence of visits. Review billing practices, eligibility criteria, and any add-ons to avoid surprises. If the loved one requires more intensive medical supervision or if the home environment demands specialized equipment or 24/7 coverage, compare the total cost, peace of mind, and potential for hospital-level support against the benefits of a trusted, home-based caregiving partnership with Central Penn Nursing Care.

This area of Elizabethtown, Pennsylvania offers a range of amenities and services that would be beneficial for seniors looking to settle in the area. With several reputable physicians, pharmacies, and hospitals nearby, residents can easily access healthcare services. There are also a variety of dining options, including T J Rockwell's and Bube's Brewery, as well as cafes like Starbucks and Panera Bread for socializing or grabbing a quick bite to eat. Additionally, the proximity to parks such as Shank Park and Bullfrog Valley Park provides opportunities for outdoor recreation and relaxation. Transportation is convenient with Harrisburg International Airport nearby, making travel accessible for both residents and visiting family members. Overall, this neighborhood offers a mix of conveniences and attractions suited for senior living.

Physicians

• Sudbrink Oral Surgery Pc (0.8 miles)
• Norlanco Family Medicine (1.6 miles)
• Hearing & Ear Care Center (4 miles)
• Eden Park Pediatric Associates (6 miles)
• Susquehanna Family Medicine (6 miles)
• Gastroenterology Associates of Central PA PC (8.9 miles)
• PinnacleHealth FamilyCare Middletown (9.3 miles)

Restaurants

• T J Rockwell's (2.2 miles)
• Bube's Brewery (5.1 miles)
• Twisted Bine Beer (5.3 miles)
• Sonic Drive-In (6.1 miles)
• River House Bar & Grill (6.4 miles)
• Tattered Flag Brewery & Still Works (8.3 miles)
• Parma Pizza & Grill (8.6 miles)

Pharmacies

• CVS Pharmacy (4.4 miles)
• GIANT Pharmacy (5.9 miles)
• Rite Aid (8.2 miles)
• Penn State Hershey University Physicians Center Pharmacy (9.6 miles)
• CVS Pharmacy (9.6 miles)
• Rite Aid (9.7 miles)
• CVS Pharmacy (9.9 miles)

Cafes

• Starbucks (4.7 miles)
• Coffee and Cream (8.8 miles)
• Manchester Cafe (9.5 miles)
• Starbucks (9.6 miles)
• Panera Bread (10.2 miles)
• Starbucks (10.5 miles)
• Desserts Etc By The Hershey Pantry (10.7 miles)

Places of Worship

• Geyers United Methodist Church (6.4 miles)
• First Baptist Church (10.2 miles)
• Lebanon Valley Brethren Home (11.2 miles)
• Palmyra United Christian Church (11.7 miles)

Parks

• Shank Park (8.5 miles)
• Bullfrog Valley Park & Trail (9.5 miles)
• York Heritage Rail Trail (10 miles)
• John Rudy County Park (10.1 miles)
• A Herr Park (10.6 miles)
• Murray Ridge Park (11.2 miles)

Hospitals

• Penn State Milton S Hershey Medical Center Academic Support Building (9.5 miles)
• Central Pennsylvania Blood Bank (9.7 miles)
• Kcb Properties (10.3 miles)
• Good Samaritan Hospital Ambulatory Services Center (10.8 miles)

Transportation

• Harrisburg International Airport (MDT) (9.5 miles)
• Avis Rent A Car (11.2 miles)