PRN Health Svc Inc

Pros

• Transportation is good quality.

Cons

• They report that the dispatchers are rude and abusive.
• They say call times can have up to 50 calls in front at opening, causing long waits.
• They state Mary berates customers and lectures them, implying she should not help.
• They express that they wish karma on Mary and her loved ones for needing services and receiving lectures instead.
• They claim the service is never on time and makes appointments late.
• They describe the drivers as very rude and driving terribly.

Review

The collection of reviews paints a clear picture: the transportation service itself is capable of delivering solid, dependable travel, but the overall experience is frequently undermined by how dispatch is run and by inconsistent reliability. Passengers describe a system that can get you where you need to go, but only after wading through long wait times, tense interactions, and sometimes confrontational behavior from the people handling the calls. In short, the product is there, but the process of getting it can be a ordeal.

A notable anecdote centers on a specific vehicle: Bus 867 with license plate BA 80287. According to one reviewer, this bus turns right on red even when a sign explicitly forbids it. Adding to the oddity is a sticker on the back that reads "THIS VEHICLE DOES NOT TIRN ON RED" (with a misspelling that underscores the informal nature of the complaint). The reviewer's impression is that the vehicle's behavior contradicts posted rules, which raises questions about enforcement, safety, and consistency across the fleet.

Beyond individual vehicle behavior, the dispatch experience emerges as the dominant theme of dissatisfaction. Call times supposedly begin at 8 AM, yet the line can be jammed with as many as 50 calls ahead of a customer. This structure creates a bottleneck that makes timely assistance feel almost unattainable for many who depend on the service. The reviewer's frustration is heightened by stories of customers who attempt to plan ahead, only to face lengthy delays and a sense that the system is unresponsive to urgent needs.

A particularly striking element is how the dispatch center handles early calls. If a passenger dares to call a few minutes before official start, they reportedly encounter a lengthy, admonishing encounter with a dispatcher named Mary. The reviewer describes being lectured and berated, with Mary insisting that she should not help or that rules must be followed rigidly, regardless of the situation. The intensity of the exchange is such that the reviewer wishes ill fortune on Mary and her loved ones, a sentiment that underscores the emotional toll of the interaction. The account also notes a tension between Mary's purported insistence on equal rule application and the impression that other dispatchers do not bully customers in the same way.

There is also a clear contrast drawn between Mary and other dispatchers. While this one individual is described as abusive and controlling, the reviewer acknowledges that other staff members do not abuse their authority to the same extent. The inconsistency within the dispatch team contributes to a sense of unfairness and unpredictability. The reviewer longs for a more uniform standard of conduct across dispatchers, one that treats customers with respect rather than turning every inquiry into a potential confrontation.

In terms of reliability and punctuality, the sentiment is consistently negative. Phrases like "Never on time," and "Make me late for all appointment," appear to capture the core grievance: the service is unreliable in timing, and the delays have real consequences for customers who rely on timely transportation to keep appointments or meet obligations. The combination of rude interaction and unreliable timing compounds the frustration, and the overall driving experience is described as terrible in places, further souring the perception of the service.

Taken together, these reviews suggest a service with solid underlying capability but a customer experience marred by dispatch practices and inconsistent courtesy. The core issues seem to be long wait times at the call center, confrontational interactions with at least one dispatcher, and a pattern of delays that undermines punctuality and reliability. The praise for quality travel is tempered by the emotional and practical cost of dealing with dispatch - an imbalance that leaves customers feeling unvalued even when the ride itself goes smoothly.

If there is a path forward, it would likely involve targeted improvements in dispatch training and customer service protocols, a standardized approach to rule enforcement that is both fair and respectful, and a process to reduce wait times and improve reliability. Accountability and consistency across dispatchers would also address the frustration rooted in experiences like Mary's, helping to restore trust for passengers who rely on this transportation service for daily needs and time-sensitive commitments.

This part of East Pittsburgh, Pennsylvania offers a variety of amenities and services that cater to senior living. There are several physicians' offices nearby, along with pharmacies and hospitals for convenient access to healthcare. In terms of dining options, there are cafes and restaurants in the vicinity, providing a range of choices for meals. Additionally, the area features several parks where seniors can enjoy outdoor activities and leisurely walks. Places of worship are also available for those seeking spiritual fulfillment. Overall, this neighborhood provides a well-rounded environment with essential services and recreational opportunities for seniors looking to settle in the area.

Physicians

• Community Family Practice (1.1 miles)
• MyEyeDr (3.7 miles)
• UPMC Physican Services (3.9 miles)
• Joseph J Stuckert II, MD (4.5 miles)
• Children's Community Pediatrics - Monroeville Pediatric Associates (4.9 miles)
• Greater Pittsburgh Orthopaedic Associates - Monroeville (5.1 miles)
• Bellissimo Plastic Surgery & Medi Spa (6.2 miles)

Cafes

• Parkside Cafe (1.2 miles)
• Starbucks (4 miles)
• Panera Bread (5.1 miles)
• Starbucks (5.2 miles)
• Bakery Square (5.9 miles)
• Arriviste Coffee Bar (6.3 miles)
• Redstart Roasters (6.6 miles)

Restaurants

• The Potato Patch (1.2 miles)
• McDonald's (1.3 miles)
• Taco Bell (1.6 miles)
• Carl's Tavern (3 miles)
• Dad S Pub & Grub (3 miles)
• Applebee's (3 miles)
• Applebee's (3.3 miles)

Pharmacies

• Rite Aid (1.5 miles)
• Rite Aid (2.9 miles)
• Rite Aid (2.9 miles)
• CVS Pharmacy (3.1 miles)
• Rite Aid (3.4 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (4.2 miles)

Hospitals

• UPMC McKeesport (2.9 miles)
• Healthsouth Rehabilitation Hospital of Greater Pittsburgh (4.8 miles)
• LifeCare Hospitals of Pittsburgh-Monroeville (5.5 miles)
• Forbes Regional Hospital (5.5 miles)
• Forbes Hospital (5.5 miles)
• Southwestern Veterans Center (6.5 miles)

Parks

• Filmet Park (3 miles)
• Renziehausen Park (4.2 miles)
• Monroeville Community Park (4.5 miles)
• Frick Park (4.5 miles)
• Frick Park Blue Slide Playground (4.6 miles)
• Heritage Park (5.7 miles)
• Schenley Park (5.9 miles)

Places of Worship

• First Presbyterian Church of Edgewood (3.5 miles)
• Saint Patrick Church (4.3 miles)
• Faith Community Church (4.8 miles)
• St Bernadette Catholic Church (5 miles)
• North American Martyrs (5.4 miles)
• Saint Susanna (5.5 miles)
• Calvary Episcopal Church (6 miles)

Theaters

• AMC Waterfront 22 (4.1 miles)