Home Instead - Dresher, PA

Pros

• Johanna is an experienced, patient, and compassionate caregiver who clearly loves helping the elderly and supporting their families.
• Helen is described as the Mary Poppins of caregivers, bringing warmth, organization, and a bright personality to the home.
• The Amada Senior Care team is praised for caring leadership that genuinely supports both employees and clients.
• Ivis is noted for pleasant, gentle care and thorough cleaning that eases the client's anxiety and keeps the home tidy.
• The company provides high-quality caregivers and responsive administrative support.
• Lola is a wonderful, knowledgeable caregiver who is especially adept with Parkinson's disease.
• Alexandria is kind, attentive, and willing to do extra cleaning to help the household.
• Letitia communicates well and respects the client's preferences.
• Jill, the care manager, is part of effective quality control and follow-up to ensure needs are met.
• Susette is an amazing, patient, and kind aide who works well with the care recipient.
• Frances builds strong relationships with dementia patients, often receiving thanks with a hug.
• Mitch Koehler is professional, reliable, and dedicated, making the caregiving process smooth and reassuring for families.
• The office staff, including Mitch and Jill, are praised for their responsiveness and for making the process easy for families.
• Amada is repeatedly described as a highly recommended elder-care provider that supports LTCI/VA processes.

Cons

• Some caregivers' personalities clashed with the wife's desire for a warmer connection and less bossiness.
• There were a few small hiccups in securing an aide who was available when the mom needed and who she liked.
• A caregiver left Amada to work at a hospital, causing a disruption in continuity of care.

Review

Families visiting Amada Senior Care consistently describe a compassionate, responsive partner in their loved ones' well-being, and the collection of notes above underscores that sentiment in vivid detail. One reviewer recalls their husband's transition from a lengthy hospital stay, highlighting Johanna as a caregiver who arrived with extensive experience, remarkable patience, and genuine compassion. Even with limited time to assess her work, this family could sense a deep passion for helping the elderly and supporting families through challenging times. The message is clear: with Amada, you're in capable, caring hands from the outset.

Another voice compares Helen to the Mary Poppins of caregivers, and the praise is equally heartfelt. Since Helen arrived, the household routines have transformed. She begins the day with a lovingly prepared breakfast, then provides reliable medication reminders, leads a daily walk, helps with laundry and linen care, and ensures steady hydration. Beyond the practical help, she helped transform a cluttered art-supply room into a well-stocked studio, reigniting a space for still-life painting. The reviewer highlights Helen's delightful, bright personality as a special bonus that complements the practical support she provides, contributing to a happier, more organized home life for their husband.

Longtime staff relationships emerge as another strength. One reviewer, who has been with Amada Care since February, singles out the leadership and culture: Matt and Ashley Usher are described as amazing to work for, genuinely caring about both employees and clients. The gratitude is not only for the caregiving itself but also for how the company supports its team, creating a workplace where staff feel valued and empowered to do their best. Another family member thanks Michelle Desanto for the opportunity to work with Amada, recognizing the positive environment and the sense that everyone is genuinely invested in delivering quality care.

Caregiving excellence is also expressed through individual caregivers who made a tangible difference. Ivis is remembered as pleasant and gentle with mom, delivering thorough cleaning of the bathroom and bedrooms, and contributing to a sense of calm and tidiness that puts the mom at ease. A separate account highlights Lola, a caregiver who arrived when needed and demonstrated knowledge about Parkinson's Disease. The review notes that while Lola's tenure at Amada changed as she moved to a hospital, the prior experience left a strong impression on the family's ability to meet a complex medical condition with competence and care. Alexandria and Letitia are praised for taking time to connect with the wife, ensuring she felt heard and respected, and for doing some cleaning without being asked. Susette receives special recognition as an amazing aide for a mother-in-law facing CNS Lymphoma and dementia, with patience, kindness, and a knack for working smoothly with a family during a difficult time.

Beyond individual caregivers, the office and care-management team receive high marks for their role in coordinating care. Several families mention Jill, the care manager, and the office staff for their proactive approach to quality control - visiting to ensure the care plan aligns with the patient's needs and preferences. The reviewers appreciate how staff communicate, listen, and adjust as necessary, making the caregiving process feel less stressful and more attuned to the person receiving care. The overall sentiment is that the office team makes the entire process smoother for families, which is especially meaningful when navigating sensitive health journeys.

There are stories of transitions and problem-solving that reinforce the sense of partnership. A family describing an early phase of transitioning from rehab back to full wellness notes a few hiccups with caregiver availability, but acknowledges that Amada quickly adapted, matching caregivers who were agreeable and able to connect with their loved one. Mitch Koehler, in particular, is repeatedly highlighted as a knowledgeable, kind, and reassuring presence who goes above and beyond. Reviewers describe Mitch as professional, easy to work with, and deeply invested in finding the best possible matches for patients and families. The sentiment is that Mitch's leadership and hands-on approach have been a cornerstone of the company's ability to deliver dependable, personalized care.

Across the board, families emphasize the effectiveness of Amada's care model in addressing practical needs, emotional connections, and logistics. Caregivers are described as warm, patient, and respectful, and the staff's ability to build relationships with both patients and their families stands out. Several accounts note specific health conditions - Parkinson's disease, dementia, and CNS lymphoma - where the caregivers offered not only companionship but practical support, cleaning, and medication management, all contributing to greater dignity and comfort for the person receiving care. The reviews also touch on the administrative process, including navigating long-term care insurance and, in some cases, VA benefits, with multiple families expressing appreciation for how Amada helps them access available resources and reimbursements efficiently.

In sum, the feedback paints a rich portrait of Amada Senior Care as a trusted ally in home-based care. Clients describe a blend of highly skilled caregiving, thoughtful companionship, and a responsive office team that emphasizes compatibility, communication, and respect. Caregivers like Johanna, Helen, Ivis, Susette, Alexandria, Letitia, and Mariam are remembered for their empathy and dedication, while Mitch Koehler and Jill are celebrated for leadership, reliability, and a personalized approach to care planning. The overarching experience is one of improved quality of life for loved ones and significant peace of mind for families, underpinned by a culture that truly values people - both those who receive care and those who deliver it.

Transportation

• Ambler Station (1 miles)
• SEPTA Jenkintown-Wyncote Station (5.6 miles)
• Stenton Station (5.9 miles)
• Septa Warminster Train Stn (8.1 miles)
• Septa Wayne Junction Station (8.7 miles)

Cafes

• Backyard Beans Coffee (1 miles)
• Starbucks (4.8 miles)
• Starbucks (7.4 miles)
• Starbucks (7.7 miles)
• Starbucks (8 miles)
• Pilgrim Roasters (8.1 miles)
• The Landing Kitchen (8.5 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.3 miles)

Restaurants

• Blue Bell Inn (2.5 miles)
• Miller's Ale House (3.5 miles)
• Brick & Barrel (3.6 miles)
• Chick-Fil-A (4.3 miles)
• McDonald's (4.8 miles)
• Chick-Fil-A (4.9 miles)
• Chick-Fil-A (5.8 miles)

Theaters

• AMC Plymouth Meeting Mall 12 (3.4 miles)
• AMC 309 Cinema 9 (4.7 miles)
• Regal Warrington Crossing Screenx, 4Dx, Imax & RPX (6.8 miles)

Physicians

• Mid Atlantic Retina (3.6 miles)
• AMS Cardiology (4.4 miles)
• Hatboro Medical Associates (6.9 miles)
• Schwarz Dermatology (7 miles)
• Main Line Spine (8.1 miles)
• Simms Hank Md Albert Einstein Medical Center Philadelphia (8.2 miles)
• Center for Total Women's Health - Lansdale (8.2 miles)

Parks

• Homested Park (3.7 miles)
• Stony Creek Sports Park (5.1 miles)
• Windlestrae Park (7 miles)
• Champion Park Playground (9.2 miles)

Hospitals

• Chestnut Hill Emergency Room (4.1 miles)
• Abington Hospital, Widener Building (5.6 miles)
• Abington Memorial Hospital (5.6 miles)
• Holy Redeemer Hospital (7.7 miles)
• Jefferson Lansdale Hospital (8.1 miles)
• Albert Einstein Employee Health Center (8.2 miles)
• Fox Chase Cancer Center (8.4 miles)

Places of Worship

• Mary Mother of the Redeemer (7.7 miles)
• Neshaminy Warwick Presbyterian Church (9.2 miles)