Artman Lutheran Home

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Pros

• Many staff members at Artman show genuine care and kindness towards the residents, creating a supportive environment.
• The physical therapy services provided at the facility are highly regarded and beneficial for residents' rehabilitation.
• Specific staff members, such as Dave and Patricia, have been recognized for going above and beyond in their roles, positively impacting the lives of residents.
• The facility itself is aesthetically pleasing, contributing to a pleasant atmosphere for both residents and visitors.
• Some family members appreciate the long-term care their loved ones receive, noting improvements compared to previous facilities.

Cons

• Many staff members seem uninterested in providing care and can be abrupt or rude.
• Some aides handle residents roughly and communicate negatively, making family members feel disrespected.
• The facility has issues with plumbing, pests, and general cleanliness, detracting from its overall appeal.
• Concerns about inadequate staffing are prevalent, leading to long wait times for assistance and limited resident care.
• Complaints submitted by families often receive no honest responses, creating a culture of fear among residents who might speak up.
• While some staff members provide good care, a significant number do not appear dedicated to their roles and frequently take breaks.
• The financial transparency regarding fees and charges is lacking, causing confusion for families regarding payments and services rendered.
• There have been reports of confrontational behavior from management when complaints are raised about care quality.
• Despite the pleasant appearance of the grounds, internal conditions do not meet expectations based on reputation.

Review

The Artman Lutheran Home has garnered a range of reviews from families of residents, reflecting both commendable aspects and significant areas of concern. The facility itself features aesthetically pleasing single rooms equipped with modern bathrooms, but many reviewers feel that this visual appeal masks a deeper issue in the quality of care provided to residents. While some staff members – particularly physical therapists (PT), occupational therapists (OT), and a few registered nurses (RNs) – have received praise for their competence and compassion, numerous complaints highlight troubling interactions with aides who seem disengaged and unprofessional.

A recurrent theme across the reviews is the inadequate staffing levels at Artman. Many family members noted that the number of aides on duty often falls short, leading to delays in response times for basic needs. One reviewer described situations where a resident had to wait upwards of 30-40 minutes for assistance, only to be told that staff were either sleeping or taking breaks simultaneously. Such accounts raise serious questions about nighttime supervision and overall resident safety within the facility. Complaints about staff communication are also prevalent; families report insufficient explanations regarding fees or co-pays, as well as a lack of transparency around forms signed by elderly residents.

The experience shared by families indicates that while some staff have genuine caregiving abilities and show true dedication towards residents’ wellbeing, these individuals are overshadowed by those who exhibit negative attitudes. Families report instances where aides spoke down to residents or handled them roughly, creating a distressing environment not conducive to quality care. The contrast between dedicated team members like Dave, the activities coordinator praised for his efforts to engage with residents and update families about their loved ones' statuses, highlights the inconsistency in employee performance throughout the facility.

Additionally, several reviewers expressed frustration over management's response—or lack thereof—to complaints regarding care quality. One family recounted an instance where they faced confrontation from management after raising concerns instead of receiving an empathetic inquiry into their worries. This lack of constructive communication appears to foster an atmosphere where remaining silent is preferable for many residents out of fear of retaliation from staff.

Despite these criticisms, there are notable positive experiences at Artman highlighted by some long-term family members who appreciate specific caregivers’ attention and kindness toward their loved ones. For example, one reviewer mentioned having removed their mother from another facility due to poor care before finding satisfaction at Artman over four years ago. These individuals underscore that while systemic issues persist relating to staffing shortages and communication failures, some employees do deliver heartfelt service which makes a difference in daily lives.

Ultimately, many reviews indicate that while Artman Lutheran Home boasts attractive surroundings and moments of exceptional care from dedicated staff members like Nina and Patricia—who go above and beyond—the overarching reality reflects pressing concerns related to understaffing and inconsistent quality control among aides. As prospective families weigh their options for eldercare facilities based on reputation versus reality, it becomes clear that thorough research—including comparisons with other establishments—is crucial when making such decisions concerning loved ones' welfare.

This area of Ambler, Pennsylvania offers a convenient and well-equipped location for seniors looking to settle down. With multiple CVS Pharmacies nearby, accessing medications and healthcare supplies will be easy. There are also various dining options within a few miles, including Brick & Barrel and Chick-Fil-A. For leisure activities, residents can enjoy Homested Park and Stony Creek Sports Park for outdoor recreation. In terms of healthcare, there are several reputable medical facilities such as AMS Cardiology and Abington Hospital in close proximity. Places of worship like Mary Mother of the Redeemer provide spiritual support, while transportation options like Ambler Station make it easy to get around town. Overall, this part of Ambler offers a mix of essential amenities and services that cater to the needs of seniors looking for a comfortable and accessible living environment.

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.2 miles)
• Eric's Rx Shoppe (2.3 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.7 miles)

Cafes

• Backyard Beans Coffee (0.9 miles)
• Starbucks (5.3 miles)
• Starbucks (7 miles)
• Starbucks (8.7 miles)
• Starbucks (9.3 miles)

Transportation

• Ambler Station (1 miles)
• SEPTA Jenkintown-Wyncote Station (6.8 miles)
• Septa Warminster Train Stn (7.2 miles)
• Stenton Station (7.7 miles)

Restaurants

• Brick & Barrel (2.3 miles)
• Blue Bell Inn (2.6 miles)
• McDonald's (3 miles)
• Chick-Fil-A (3.9 miles)
• Miller's Ale House (4.8 miles)
• The Metropolitan (5 miles)
• Chick-Fil-A (5.1 miles)

Parks

• Homested Park (2.5 miles)
• Stony Creek Sports Park (4.3 miles)
• Windlestrae Park (5.1 miles)
• School Road Park (8.7 miles)

Theaters

• AMC 309 Cinema 9 (2.8 miles)
• AMC Plymouth Meeting Mall 12 (4.7 miles)
• Regal Warrington Crossing Screenx, 4Dx, Imax & RPX (5.4 miles)

Physicians

• AMS Cardiology (4.1 miles)
• Schwarz Dermatology (5.1 miles)
• Mid Atlantic Retina (5.1 miles)
• Hatboro Medical Associates (6.2 miles)
• Center for Total Women's Health - Lansdale (6.5 miles)
• Detweiler Family Medicine (6.8 miles)
• Otolaryngology Plastic Surgery Associates (6.9 miles)

Places of Worship

• Mary Mother of the Redeemer (5.8 miles)
• Neshaminy Warwick Presbyterian Church (7.8 miles)
• New Beginnings Church (9.3 miles)

Hospitals

• Chestnut Hill Emergency Room (6 miles)
• Abington Hospital, Widener Building (6.2 miles)
• Abington Memorial Hospital (6.2 miles)
• Jefferson Lansdale Hospital (6.4 miles)
• Holy Redeemer Hospital (8.3 miles)