Shalom Home Care Providers

Pros

• Shalom has a great customer relationship and treats their clients with care and compassion.
• The service was great and very helpful to the reviewer and their family.
• The staff were very friendly and caring, and could not be more charming.
• The agency provided excellent care for the reviewer's grandma, including cleaning, cooking, and companionship.

Cons

• The company does not pay workers on time and sometimes pays only for some days, claiming they didn't clock out, leaving workers unpaid.
• Shalom's staff was loud and rude and refused to pay despite the insurance company's instruction to do so.
• The agency is unreliable and does not show up for scheduled coverage; the night shift also leaves.

Review

The feedback about this company presents a broad spectrum of experiences, revealing a contrast between warmth and compassion on one hand and serious operational concerns on the other. On the surface, clients describe a business that demonstrates care and personal attention, but when you look closer at certain interactions, issues with payment timing and reliability begin to color the overall impression. Taken together, the notes form a portrait of a service that can be deeply comforting and helpful in daily life, yet struggles with consistency that can leave workers and families frustrated.

One particularly troubling account centers on payroll and payment practices. A reviewer recounts that the company "doesn't pay the workers on time," and that payments are sometimes issued for only a portion of the days worked, accompanied by an allegation that days were being counted as unclocked to avoid payment. The situation escalates into a confrontation with the insurer: the reviewer says they were told to contact the insurance company, which then instructed the agency to pay. When the reviewer followed up, they describe a heated exchange with a person named Shalom, who spoke very loudly and was described as rude, ultimately denying payment even after the insurer's directive. This narrative paints a troubling picture of payroll disputes and customer service interactions that leave workers feeling undervalued and clients left uncertain about when payments will be resolved.

Amid these concerns, there are clearly positive testimonials that highlight the company's capacity for genuine care. One reviewer asserts that Shalom "has a great customer relationship and treats their clients with care and compassion," signaling that the organization can build trust and warmth in its interactions. Separate statements reinforce this sentiment: customers describe the staff as "great," noting that they were "very helpful to me and my family." The sense of approachable, kind, and attentive service is a recurring thread, suggesting that the people who work there can be thoughtful, courteous, and genuinely invested in the well-being of those they serve.

Further praise underscores the personal warmth of the team. Reviewers characterize the staff as "very friendly and caring," with one even saying they "can't be any more charming." These lines convey a consistent impression of hospitality and a strong bedside manner - qualities that families often value highly in home care or caregiver roles. In settings that depend on trust, such as in-home support or elder care, such interpersonal strengths can be as important as the practical aspects of care delivery, and these messages affirm that the company often delivers on that front.

Yet not all feedback aligns with the most glowing praise. A different perspective emphasizes unreliability in scheduling and coverage. One reviewer states plainly that the agency is "unreliable," noting that they will not show up for scheduled coverage and that the night shift "also leaves." This critique points to gaps in consistency and reliability that can be acutely disruptive for families and clients who rely on steady caregiver presence, especially during critical hours or overnight periods. The juxtaposition of praise for personal warmth with complaints about reliability suggests that the company's strengths in client relationships may not always translate into dependable service delivery.

In the same vein of service quality, another positive note highlights the tangible benefits of the care provided when the staff are present. The reviewer describes "very good service" in practical terms: caregivers who "cleaned, cooked, and provided company for my grandma when we weren't there." This kind of assistance - meals, housekeeping, companionship - addresses essential daily needs and can significantly improve the quality of life for a loved one. The repetition of "GREAT COMPANY!" signals that, when operating smoothly, the organization can deliver meaningful, supportive, and warmly human care that families deeply appreciate.

Taken together, these reviews illuminate a complex picture: a company that can be profoundly comforting, attentive, and effective in delivering compassionate care, yet hamstrung by operational issues that undermine reliability and fair compensation. The most resonant takeaway is that the human elements - kindness, responsiveness, and genuine concern for clients and their families - are present and valued. At the same time, the payroll disputes, confrontational interactions, and no-show concerns introduce real questions about consistency, accountability, and the systems in place to protect both workers and clients.

For prospective clients or employees, the message is nuanced. The organization appears capable of delivering heartfelt, practical care that can greatly ease daily life for elderly or dependent family members. However, potential clients should inquire about the consistency of scheduling and the status of payroll processes, and they may want to seek references or confirm how payments and clock-in/out are tracked. If reliable coverage and respectful, constructive communication are essential to your situation, it would be wise to assess both the warmth of the staff and the robustness of the agency's operations before entering into a long-term arrangement.

This part of Darby, Pennsylvania, offers a convenient and accessible location for senior living. With transportation options such as the Darby Transportation Center, National Car Rental, and various car rental services nearby, getting around town is easy. There are several pharmacies within a short distance for your medical needs, as well as reputable healthcare facilities like the Children's Hospital of Philadelphia and Lankenau Medical Center in close proximity. Additionally, there is a variety of dining options ranging from fast food chains to upscale restaurants to satisfy any craving. In terms of outdoor recreation, parks like Ellson Glen Park and FDR Park provide opportunities for relaxation and exercise. Overall, this area provides a well-rounded environment for seniors looking for convenience, healthcare access, dining choices, and recreational activities.

Transportation

• Darby Transportation Center (0.5 miles)
• National Car Rental (2.5 miles)
• Terminal F (2.6 miles)
• Hertz Rent A Car (2.6 miles)
• Dollar Rent A Car (2.6 miles)
• Baggage Claim E (2.6 miles)
• Terminal E (2.7 miles)

Pharmacies

• Rite Aid (1.1 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (2.6 miles)
• Rite Aid (2.6 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.6 miles)

Restaurants

• Wendy's (1.2 miles)
• McDonald's (1.2 miles)
• Cracker Barrel (4.4 miles)
• South Philadelphia Tap Room (4.5 miles)
• Rosy's Taco Bar (4.7 miles)
• Cantina Los Caballitos (4.9 miles)
• Parc Brasserie (5 miles)

Physicians

• Dr Madonna's Family Practice (2.9 miles)
• CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus (3.9 miles)
• Children's Hospital of Philadelphia (3.9 miles)

Parks

• Ellson Glen Park (3.4 miles)
• FDR Park (4.2 miles)
• Schuylkill River Park (4.5 miles)
• Christopher Columbus Park Dog Run (4.9 miles)
• Rittenhouse Square (5 miles)
• Fairmount Park (5.5 miles)

Hospitals

• Philadelphia VA Medical Center (3.7 miles)
• Veterans Administration Community Living Center (3.7 miles)
• The Pavilion (4 miles)
• Lankenau Medical Center (5.1 miles)

Cafes

• La Colombe Torrefaction (5 miles)
• Elixr Coffee (5.2 miles)
• 320 Market Cafe (5.5 miles)