At Home Quality Care

Pros

• The client notes that her caregiver is patient, punctual in the morning, keeps the house clean, and provides excellent care.
• A client has used At Home Quality Care for five years and would highly recommend them.
• The company is described as great, looking out for both clients and caregivers, with concerns that can be voiced and heard.
• The company takes care of both clients and caregivers.
• AHQC provides wonderful caregivers, including ones who are knowledgeable, respectful, and pleasant.
• All caregivers who have visited the home have been very helpful.
• The service is described as a godsend; aides are wonderful and easy to deal with.
• Caregiving is exceptional; the agency cares tremendously for both caregivers and clients.
• The agency goes the extra mile to satisfy both needs.
• The company offers great service, friendly staff, and accommodating office support.
• The agency is highly recommended for quality home care and for caregivers who seek dignity and respect.
• The agency provides individualized, compassionate, and highly professional elder care.

Cons

• The reviewer alleges that the company's caregivers left a family member and a wheelchair-bound patient unattended for over an hour, calling the company neglectful and not recommending it.
• One reviewer describes the company as horrible, citing missing items, a caregiver who could not change incontinence products, messy laundry and dishes, and poor cooking, and would not recommend the company.
• A reviewer claims a caregiver stole gift cards from a father; although reimbursement occurred, they would not recommend the company.
• A reviewer complains that live-in pay is only $9 per hour and calls that arrangement very bad.
• A reviewer states a first aide attempted inappropriate advances toward the reviewer's partner and that the company never arranged a replacement after concerns were raised.
• A reviewer reports a second aide tried to take over the house, wanted to see the reviewer in the bathroom, and even tried to have the reviewer arrested, with little or no follow-up from the company.
• One reviewer questions the authenticity of positive reviews, suggesting some may be fake or written by employees.
• A reviewer describes the company as the worst to have in one's home, including an incident requiring police to remove a caregiver and poor responsiveness from the agency.

Review

Across the range of notes about At Home Quality Care (AHQC), the picture is mixed but never dull. The testimonials come from families and clients who lean toward gratitude for dependable, compassionate help, paired with cautionary tales that highlight serious concerns about safety, privacy, and accountability. Taken together, they sketch a landscape in which AHQC can be a lifeline for some households, while for others it has fallen short in ways that deeply affected daily life and trust.

One detailed account comes from Ms. Jeanne in New Milford, PA, who describes a caregiver as patient and consistently punctual in the morning. She credits the caregiver with keeping her home clean and providing excellent care. Five years of using AHQC services, she says, have built a strong basis for trust, and she would highly recommend the agency to anyone in need of care. She acknowledges that, like any caregiver network, there are both good and bad performers, but she notes that her own experience with her caregiver has been very positive. Her statement also emphasizes a sense of comfort, dignity, and respect, with her caregiver treating her as a person.

Other voices echo similar themes of reliability and relational warmth. A former staff member or collaborator mentions having worked with AHQC for a year without problems and speaks to the reality that caregivers and clients can have a range of experiences; the key, in their view, is to work through the inevitable ups and downs as best as possible. Additional praise centers on the agency's responsiveness: "This is a great company. They look out for you & the clients. You can voice your concerns & be heard." Positive anecdotes extend to families who feel their loved ones are in good hands, including those who say a caregiver from AHQC helps a husband's grandmother and those who applaud the company for supporting both clients and caregivers alike.

The sentiment of gratitude sometimes comes edge-to-edge with pride in AHQC's caregiving team. Several reviews commend the staff for being dependable, on time, and courteous, noting that the agency is one of the few that offers 24-hour live-in care. The caregiver identified as Khay is singled out as particularly knowledgeable and respectful, and there are personal notes about caregivers forming genuine connections with clients and families - topics of conversation, shared laughter, and a sense of mutual respect that makes in-home care feel like a collaborative partnership rather than a service delivered from afar. Collectively, these statements portray AHQC as an agency that supports meaningful relationships between caregivers, clients, and families.

In the midst of these positives, there are sharp, distressing counterpoints. A number of reviews describe experiences that were upsetting or damaging: items going missing from the home without satisfactory resolution, tasks that were improperly carried out, and a sense that problems were not adequately addressed by the office. Specific examples include a caregiver who did not know how to change a dependent, laundry and dishes left in disarray, and meals that did not meet basic expectations. Some clients report repeatedly contacting office staff, only to feel that their concerns were minimized or ignored, which deepens distrust and leaves families feeling exposed and uncertain about safety in their own homes.

Even more alarming are accounts of overt violations of boundaries and safety. One review recounts a live-in aide who allegedly tried to pursue a relationship with a client's partner, followed by claims of attempts to influence or threaten the client, requiring police involvement. A separate account describes a caregiver who allegedly attempted to intrude on privacy, criticizing the agency's responsiveness when a replacement caregiver was sought. Taken together, these anecdotes present a stark reminder that, for some families, the presence of home care workers in private spaces can escalate into uncomfortable or dangerous situations, and they underscore the demand for stronger oversight, clearer boundaries, and swifter response from the agency when problems arise.

There are also practical concerns raised about compensation and oversight that temper the otherwise glowing praise. One reviewer notes that while live-in work feels rewarding and money can be good, the hourly wage is very low - nine dollars per hour - and questions about how cases are managed, visited, and supervised suggest a gap between the care that clients receive and the administrative processes meant to protect both clients and caregivers. The call for more proactive in-home visits, driver-by checks, and regular supervision emerges as a recurring theme in these critiques, indicating that some families feel the agency could do more to verify quality of care and to address problems before they become crises.

Finally, there are remarks about the overall credibility and authenticity of online reviews. A commenter points out that certain positive reviews appear to repeat similar names across multiple sites, which raises concerns for some readers about potential duplications or inauthentic posts. This meta-observation does not diminish the lived experiences described by actual clients and staff but does add a layer of skepticism for prospective families evaluating AHQC.

Despite the spectrum of experiences, several consistent threads endure. Many clients and caregivers speak to AHQC as a company that genuinely cares about dignified, individualized elderly care, and they highlight compassionate, respectful treatment as a defining strength. The best reports celebrate consistent reliability, prompt communication, and a sense that caregivers are valued and supported by the agency. Yet the recurring warnings about theft, privacy breaches, inconsistent quality, and insufficient office follow-up are not trivial - they are critical safety and trust issues that any prospective client should weigh carefully. The overall picture is thus a nuanced portrait: AHQC can be a source of substantial relief and meaningful connection for some families, while others experience serious failures that compromise safety and trust. If you're considering AHQC, it may be wise to gather a range of references, ask hard questions about supervision and replacement policies, and request concrete assurances about oversight, incident reporting, and accountability to minimize the risk of the problems highlighted in these accounts. Dawn and Pam appear as particularly positive touchpoints in some reviews, illustrating that strong administrative leadership and caregiver support can make a meaningful difference.

This part of Clarks Summit, Pennsylvania, offers a variety of amenities that cater to seniors looking for convenience and comfort. With several parks nearby such as South Abington Park and McDade Park, residents can enjoy the outdoors and stay active. There are also numerous healthcare options in the vicinity, including Prime Med Family Practice and Northeastern Eye Institute, ensuring easy access to medical services. For dining options, there are popular establishments like Tully's Good Times and Waffle House within a short distance. Additionally, there are pharmacies like CVS Pharmacy and Rite Aid nearby for any medication needs. The area also provides access to several hospitals for specialized care, such as Davita Healthcare Partners and Regional Hospital of Scranton. Overall, this part of Clarks Summit offers a convenient and well-rounded environment for seniors looking to settle in a comfortable neighborhood with essential services close by.

Parks

• South Abington Park (0.1 miles)
• Crystal Park (3.6 miles)
• McDade Park (4.5 miles)
• Condella (4.6 miles)

Physicians

• Prime Med Family Practice (0.3 miles)
• Pinnacle Oral & Maxillofacial (0.8 miles)
• Henry C Yeager MD (0.8 miles)
• The Wright Center For (0.9 miles)
• Infertility Solutions (1.3 miles)
• Ted Michael Stampien (1.3 miles)
• Northeastern Eye Institute (1.4 miles)

Restaurants

• Tully's Good Times (0.4 miles)
• Burger King (0.7 miles)
• Taco Bell (0.8 miles)
• McDonald's (0.9 miles)
• Waffle House (0.9 miles)
• Manning Ice Cream (1.4 miles)
• Silver Spoon (1.6 miles)

Cafes

• Starbucks (0.9 miles)
• Panera Bread (2.5 miles)
• Zummo's Cafe (4 miles)
• Starbucks (4.8 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Andrew Brown's Drug Store (2.3 miles)
• Wegmans (2.7 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (4 miles)
• Rite Aid (4 miles)
• Rite Aid (4.2 miles)

Hospitals

• Davita Healthcare Partners (1.8 miles)
• DaVita Scranton Dialysis (2.1 miles)
• Memorial Veterans Hospital (2.4 miles)
• Mercy Hospital Wound Care (4.7 miles)
• Scranton Hospital Company (4.7 miles)
• Spirit of Mercy Skilled Nursing & Rehabilitation (4.7 miles)
• Regional Hospital of Scranton (4.7 miles)

Places of Worship

• Parker Hill Community Church (2.4 miles)

Theaters

• Regal Dickson City & Imax (2.7 miles)