ProMedica Camp Hill

Pros

• Nurses were caring and rehab was encouraging.
• Erin Hough, the office manager, is caring, knowledgeable and considers the best interest of the patient.
• The facility was very clean.
• The staff were courteous and friendly.
• The food was very good.
• The receptionist was friendly and helpful.
• Nurses and aides are compassionate and caring, treating residents like family.
• The occupational therapist and staff provided excellent care.
• The room looked homey and less like a hospital setting.
• The staff were helpful and patient with loved ones.

Cons

• A reviewer described an absolute horrific experience, claiming the third floor would leave loved ones to die and that staff did not check on concerns, instead suggesting a psych consult, with a near-sepsis death.
• A reviewer recounted finding a resident lifeless in his room with two roommates and no family present, calling the experience horrible and the care unacceptable.
• A reviewer alleged outright negligence, citing bugs in beds, no standards for changing bed sheets, and call buzzers that were useless, with failures to obtain basic needs like water.
• A reviewer reported that a personal item, a phone charger, was stolen while they slept.
• A reviewer claimed cockroaches in the rooms and questioned how the facility won awards, implying regulatory scrutiny.
• A reviewer stated the facility should be shut down.
• A reviewer explicitly urged others not to recommend the facility.

Review

The collection of reviews paints a portrait of a facility that many families find to be a comfortable, supportive environment, while a smaller number of accounts raise serious concerns about safety, responsiveness, and overall quality of care. Across dozens of visits and interactions, several themes emerge: warm, attentive staff; a rehab program that patients and families often describe as encouraging and effective; a facility that many feel is clean, bright, and home-like; and, conversely, alarming stories of neglect, delays in care, and disturbing conditions that have left some families outraged and deeply unsettled.

A substantial portion of the feedback is highly positive. Families repeatedly note that nurses and aides are caring, patient, and compassionate. The rehabilitation process is frequently described as supportive and instrumental in a patient's progress, with mentions of effective therapy teams and staff who go out of their way to help families navigate decisions. One reviewer singled out Erin Hough, the office manager, calling her "worth her weight in GOLD" for being caring, knowledgeable, and attentive to the patient's best interests. Other guests speak warmly of particular caregivers and therapy staff, including praise for the attentiveness of the occupational and therapy teams and for staff who make efforts to keep patients engaged and hopeful about returning home. The facility is described as clean, well-maintained, and welcoming, with bright common areas and a home-like feel that contrasts with a more clinical hospital vibe.

Several reviews highlight specific individuals who left a strong positive impression. In addition to Erin Hough, there are compliments for Noelle, a caregiver who made a memorable impression on a visiting family member, and for Rhonda and Kathy, whose assistance and kindness were recognized as part of an overall outstanding experience. The receptionist and front-desk staff are frequently described as friendly and helpful, contributing to a smooth check-in process and a positive first impression for visitors. Comments about the building itself emphasize a clean, odor-free environment, a user-friendly check-in/out process, and even small touches like a sign-in machine that felt efficient and welcoming. Some reviewers specifically mention how the facility looks more home-like now compared to years past, noting improvements in atmosphere and overall ambiance.

For those who are recovering or visiting a loved one, several reviews emphasize the daily realities of care that feel reassuring: attentive staff delivering consistent checks, thorough communications, and a sense that the team is focused on the resident's comfort and progress. A number of visitors describe seeing their loved ones receive good meals and respectful, compassionate treatment, with the general mood among residents reported as positive and upbeat. Families also report gratitude for the clear information and guidance provided by staff during the patient's rehab journey, underscoring that when the care goes well, it can be life-changing for both patient and family.

But alongside the praise, there are serious and troubling accounts that cannot be ignored. One reviewer - a nurse - described an alarming situation on the third floor where concerns about a patient's condition were not promptly acted upon, with a suggestion that a psych consult was requested instead of direct attention to the patient's deteriorating status. The same narrative claims the family was compelled to seek hospital care, and the patient nearly died of sepsis, a charge that underscores fears about slow response times and missed opportunities for timely intervention. Another account recalls a friend who died while a resident there, with a troubling report that family members found him in his room with other roommates and felt that staff were unaware of the death for some time. That review emphasizes a perception of neglect and a profound breakdown in vigil and communication at a critical moment.

A particularly severe and graphic review raises questions about basic safety and quality controls. The author describes bugs in beds, no apparent standards for changing sheets, patients' call bells being ineffective, and a patient left in a bathroom for over an hour. There are statements about a lack of access to water, with staff allegedly failing to help a patient and even being dismissive about patient needs; the reviewer claims they had to fetch water themselves amid a crowd of staff who were otherwise occupied. The allegations extend to physical safety concerns, including cockroaches, and a sense that the facility had not just some logistical issues but concrete failures in patient care and welfare. The reviewer also asserts that they notified CMS and health departments, signaling a belief that broader oversight was warranted. The tone in this account is urgent and distraught, presenting a stark contrast to the majority of the more positive experiences described.

Other reviews sit somewhere in the middle, noting that while the staff is friendly and the facility is clean, there are still challenges such as occasional delays, high demand on nursing staff, and the need for ongoing improvements in communication and consistency of care. Some comments touch on personal experiences of improvement and progress, while others emphasize that there is room for growth and a need for heightened vigilance to prevent the kinds of concerns raised in the more negative posts. A few entries mention incidents of theft, such as a guest waking up to find a missing phone charger, reminding readers that security and personal property protections are also part of the overall quality picture visitors consider when evaluating a facility.

Taken together, the reviews reflect a facility capable of delivering compassionate care, meaningful rehabilitation, and a welcoming, well-kept environment, as evidenced by numerous firsthand accounts of grateful families and recovering residents. At the same time, they reveal that experiences can vary dramatically from one visit to the next, and in a small number of cases the care, responsiveness, and safety standards described by some families suggest serious gaps that would require urgent attention. The strongest takeaway is that for anyone considering this facility, it would be wise to engage directly with the staff, observe care processes, and discuss any specific concerns with leadership to understand how the facility currently addresses safety, clinical monitoring, and patient comfort, while highlighting the aspects that families find most assuring and the issues they feel demand immediate remediation.

This part of Camp Hill, Pennsylvania, offers a range of amenities and services that cater to senior living needs. With multiple pharmacies located within a few miles, access to medications and healthcare resources is convenient. The area also boasts a variety of dining options, including casual eateries like The Watershed Pub and fine dining establishments like Vito's Italian Ristorante. Nearby physicians and hospitals provide easy access to medical care, while cafes such as Starbucks and Panera Bread offer inviting spaces for socializing or enjoying a quiet cup of coffee. Parks like City Island and Riverfront Park provide opportunities for outdoor recreation and relaxation. Additionally, places of worship such as St Timothy's Lutheran Church offer spiritual support for those seeking community connections. Overall, this neighborhood in Camp Hill provides a well-rounded environment for senior residents looking for a welcoming and diverse community to call home.

Pharmacies

• Rite Aid (0.3 miles)
• Rite Aid (1.1 miles)
• GIANT Pharmacy (1.2 miles)
• County of Dauphin (2.1 miles)
• Medicine Shoppe (2.5 miles)
• Rite Aid (2.9 miles)
• Rite Aid (3 miles)

Restaurants

• The Watershed Pub (0.4 miles)
• Brewhouse Grille (0.6 miles)
• Grateful Goat Brewing & Provisions (0.8 miles)
• Vito's Italian Ristorante (1 miles)
• First Watch (1.1 miles)
• The Koop (1.5 miles)
• Bonefish Grill (1.5 miles)

Physicians

• Orthopaedic Surgeons of Central Pennsylvania (0.6 miles)
• Miracle-Ear Hearing Aid Center (0.7 miles)
• Dr. James F. Rich, MD (0.8 miles)
• Jackson Siegelbaum Gastroenterology (0.8 miles)
• Charan's Family Medicine (1.1 miles)
• Pennsylvania Gastroenterology (1.1 miles)
• Penn State Health Camp Hill Outpatient Center Cardiothoracic Surgery (1.2 miles)

Hospitals

• Penn State Health Holy Spirit Outpatient Center Urgent Care (0.9 miles)
• Holy Spirit Hospital- Medical Arts Building (1.1 miles)
• Grandview Surgery & Laser Center (1.2 miles)
• Labor & Delivery (2.1 miles)
• UPMC Pinnnacle Harrisburg (2.1 miles)
• Department Of Surgery (2.1 miles)
• Alex Grass Medical Sciences Building (2.2 miles)

Cafes

• Starbucks (1.1 miles)
• Panera Bread (1.1 miles)
• Starbucks (1.2 miles)
• Starbucks (1.2 miles)
• Starbucks (1.3 miles)
• Little Amps Coffee Roasters (2.6 miles)

Parks

• City Island (1.7 miles)
• Riverfront Park Harrisburg (2.4 miles)
• Adams-Ricci Park (3 miles)
• Hampden Township Park (3.3 miles)

Places of Worship

• St Timothy's Lutheran Church (2.1 miles)
• Trinity United Methodist Church (2.6 miles)
• Harrisburg Bic Church (3.6 miles)