ProMedica Camp Hill

Pros

• The staff are caring and friendly, and residents feel well supported.
• The rehabilitation and therapy teams are amazing, encouraging, and effective.
• Erin Hough is caring and knowledgeable, always looking out for the patient's best interests.
• The facility is very clean, welcoming, and free of strong odors.
• Nurses and aides are compassionate and treat residents like family.
• Noel is awesome and highly recommended for her dedication to residents.
• Hassan the CNA has a heart of gold and shows genuine care for the tenants.
• The memory care team is exceptional, with attentive nurses and helpful social workers.
• The front desk and reception staff are friendly, helpful, and make check-in/out easy.
• The meals are good and served by a courteous staff, providing a home-like atmosphere.
• The care staff communicate well, keeping families informed and involved.
• The therapy team helps patients regain strength and return home with confidence.

Cons

• The reviewer described an absolute horrific experience, claiming the third floor would leave a loved one to die, with staff not checking on concerns and instead suggesting a psych consult.
• Another reviewer said a friend lay lifeless in the room for hours before anyone noticed, calling the care "horrible" and advising not to recommend the facility.
• One reviewer urged readers to stay away, calling the place awful, noting lack of care and terrible food, and saying it should be shut down.
• A reviewer described bugs in beds, no standards for changing bed sheets, and buzzers that were useless for alerting staff during emergencies.
• An account described chronic understaffing, leading to long waits for aides, pain medication, water, and assistance to use the bathroom.
• A reviewer stated that the day shifts were decent, but the evening and night shifts were horrible, with disrespectful and verbally abusive interactions and long waits for care.

Review

ProMedica Camp Hill is best suited for families seeking skilled nursing and rehabilitation with a clear emphasis on active therapy, coupled with a memory-care option on site. The campus integrates rehab services with attentive nursing and a home-like atmosphere, where residents often report meaningful progress in mobility and daily living skills. The environment tends to reward routine engagement, with therapists and nurses who communicate about goals and celebrate small wins. For families prioritizing a collaborative care plan, strong discharge coordination, and a staff that can feel like a consistent support system, Camp Hill delivers results that can make a real difference in getting loved ones back home or to a higher level of independence.

Those who should consider alternatives are families that require near-universal, round-the-clock responsiveness or have little tolerance for reports of inconsistent care and communication gaps. Several reviews describe scenarios where response times lagged, and concerns about daily care were not addressed promptly. The facility's strengths are most pronounced when staffing levels align with patient needs and when administrative communication is seamless; in settings where that coherence falters, the risk of frustration and deteriorating outcomes rises. For residents with complex, non-therapeutic needs or families seeking a consistently crash-free Day-One experience, exploring other options with steadier staffing and more rigid oversight may be prudent.

The strong points at Camp Hill frequently offset the drawbacks through a combination of excellent rehab teams, compassionate frontline staff, meticulous cleanliness, and reliable service culture. Therapists and aides are repeatedly praised for encouragement, skill, and the ability to move patients toward home goals. The nursing staff is commonly described as caring and patient, and the facility's public areas feel bright, inviting, and well maintained. Administration and support staff, notably Erin Hough in the business office and Noelle Peters in administration, consistently surface as credible, knowledgeable advocates who ease transitions and help families navigate insurance and care planning. When care teams align, residents regain confidence and families feel truly supported.

Yet the cons carry enough weight to affect the experience. Reports of understaffing, long waits for assistance, and perceived gaps in day-to-day responsiveness recur across reviews. Night and weekend shifts, in particular, are cited as inconsistent, with families and patients feeling left waiting for help or information. There are also recurring concerns about communication gaps and some billing/administrative friction, which can color a stay even when clinical care remains solid. Safety and security considerations surface in a minority of comments, underscoring the need for ongoing oversight and proactive problem-solving to prevent lapses from eroding trust.

When evaluating Camp Hill, the prudent course is to observe the daily rhythm during a visit and interrogate the care plan process. Ask to meet the director of rehab and the head nurse on the floor to understand staffing ratios across shifts, response times, and how transfer or escalation protocols work. Review the memory-care component to see how programming, safety measures, and family communications are organized for Arcadia residents. Probe the billing process, upfront costs, and what is included in the rate, and request concrete examples of how care plans are updated after changes in a resident's condition. Speak with multiple families about their experiences across weekends and holidays to gauge consistency.

In the end, Camp Hill stands out for families who prize therapy-driven recovery, a warm, home-like atmosphere, and a care team that often treats residents like family. The strongest value comes from proactive therapists, supportive nursing staff, and capable administrators who can translate medical progress into practical, at-home outcomes. However, the facility is not a one-size-fits-all solution: for those who require near-perfect consistency, immediate 24/7 responsiveness, or exceptionally rigid operational discipline, alternative communities with steadier staffing and fewer reported bottlenecks may offer a more predictable path. Overall, Camp Hill earns its keep as a capable, compassionate option - best when there is readiness to engage with a robust care team and a tolerance for the normal ebbs and flows of a busy skilled-nursing environment.

This part of Camp Hill, Pennsylvania, offers a range of amenities and services that cater to senior living needs. With multiple pharmacies located within a few miles, access to medications and healthcare resources is convenient. The area also boasts a variety of dining options, including casual eateries like The Watershed Pub and fine dining establishments like Vito's Italian Ristorante. Nearby physicians and hospitals provide easy access to medical care, while cafes such as Starbucks and Panera Bread offer inviting spaces for socializing or enjoying a quiet cup of coffee. Parks like City Island and Riverfront Park provide opportunities for outdoor recreation and relaxation. Additionally, places of worship such as St Timothy's Lutheran Church offer spiritual support for those seeking community connections. Overall, this neighborhood in Camp Hill provides a well-rounded environment for senior residents looking for a welcoming and diverse community to call home.

Pharmacies

• Rite Aid (0.3 miles)
• Rite Aid (1.1 miles)
• GIANT Pharmacy (1.2 miles)
• County of Dauphin (2.1 miles)
• Medicine Shoppe (2.5 miles)
• Rite Aid (2.9 miles)
• Rite Aid (3 miles)

Restaurants

• The Watershed Pub (0.4 miles)
• Brewhouse Grille (0.6 miles)
• Grateful Goat Brewing & Provisions (0.8 miles)
• Vito's Italian Ristorante (1 miles)
• First Watch (1.1 miles)
• The Koop (1.5 miles)
• Bonefish Grill (1.5 miles)

Physicians

• Orthopaedic Surgeons of Central Pennsylvania (0.6 miles)
• Miracle-Ear Hearing Aid Center (0.7 miles)
• Dr. James F. Rich, MD (0.8 miles)
• Jackson Siegelbaum Gastroenterology (0.8 miles)
• Charan's Family Medicine (1.1 miles)
• Pennsylvania Gastroenterology (1.1 miles)
• Penn State Health Camp Hill Outpatient Center Cardiothoracic Surgery (1.2 miles)

Hospitals

• Penn State Health Holy Spirit Outpatient Center Urgent Care (0.9 miles)
• Holy Spirit Hospital- Medical Arts Building (1.1 miles)
• Grandview Surgery & Laser Center (1.2 miles)
• Labor & Delivery (2.1 miles)
• UPMC Pinnnacle Harrisburg (2.1 miles)
• Department Of Surgery (2.1 miles)
• Alex Grass Medical Sciences Building (2.2 miles)

Cafes

• Starbucks (1.1 miles)
• Panera Bread (1.1 miles)
• Starbucks (1.2 miles)
• Starbucks (1.2 miles)
• Starbucks (1.3 miles)
• Little Amps Coffee Roasters (2.6 miles)

Parks

• City Island (1.7 miles)
• Riverfront Park Harrisburg (2.4 miles)
• Adams-Ricci Park (3 miles)
• Hampden Township Park (3.3 miles)

Places of Worship

• St Timothy's Lutheran Church (2.1 miles)
• Trinity United Methodist Church (2.6 miles)
• Harrisburg Bic Church (3.6 miles)