CONCORDIA LUTHERAN HEALTH AND HUMAN CARE LU

Pros

• The father received respectful, compassionate care from an incredible team of caregivers.
• Grandma's stay was marked by staff who were caring, compassionate, and extremely knowledgeable, making the family very comfortable.
• The nursing, social services, admissions, therapy, dietary, and housekeeping teams were friendly and helpful.
• Concordia Cabot offers comprehensive care and activities, including medical care, transportation, counseling, monthly entertainment, and holiday celebrations.
• Residents have opportunities to participate in gardening and provide fresh vegetables for the community.
• There is a fully functional woodshop that lets residents complete projects for personal use or for others.
• The campus supports a healthful and rewarding lifestyle for residents.
• Annual events like the Summer Festival and Oktoberfest enrich campus life.
• The campus and management leave visitors impressed with the atmosphere and care.
• Special staff members, such as RN Jocelyn, RN Keith, CNA Brandy, OT Cara, and Admissions Erin, are highly appreciated and often endorsed.
• A reviewer described Concordia as the best facility in the area, with friendly, caring staff and a clean environment.
• A great-grandmother received phenomenal care during her time at Concordia.

Cons

• The home health company failed to visit on schedule, leaving wounds untreated for a week and risking infection.
• They blamed the patient and denied her requests for help, claiming there was no record of begging for care.
• They told the patient to go to the ER for an infection they had failed to treat in a timely manner.
• There was insufficient staffing; not enough nurses to adequately care for residents.
• Post-surgical pain medications were not administered on time, leaving the patient in agony.
• The meals were served lukewarm or not hot enough.
• A nurse refused to assist with lifting or bathroom needs.
• Feedback was discouraged and questioning staff could lead to being asked not to return.

Review

A wide range of experiences surrounds Concordia Cabot, painting a picture of a community that can feel like a sanctuary for some families and a source of real frustration for others. On one hand, several residents and families recount years of compassionate care, thoughtful staff, and a welcoming, engageable atmosphere that makes a difficult transition into aging life feel supported rather than daunting. On the other hand, a recurring thread in multiple accounts points to staffing shortages, inconsistencies in care, and communication gaps that can leave wounds unaddressed, pain not managed promptly, and families unsure of what is happening behind the scenes.

In longstanding family traditions, Concordia Cabot is described as a place where care can feel deeply personal. One reviewer spoke of a father who received respectful and compassionate care across a broad spectrum of situations, and a grandmother whose experience in the facility's care was described as "amazing." The praise extended to the people who worked with her: nurses and aides who were attentive, and therapists who contributed to her well-being. The sense of trust extended beyond clinical tasks to the quality of daily life - clear communication with staff, a reassuring presence, and a continuity that made families feel their loved ones were in capable hands. The campus's broader ethos also came through in these accounts, with references to maintenance and environment contributing to a sense of safety and care.

Other reviews center on the personal-care and skilled-nursing teams, where families repeatedly highlighted positive interactions with specific staff members. The care described as "friendly, caring, and skilled" is paired with gratitude for the social workers, admissions teams, and particularly the activities staff, whose work helps residents stay engaged and connected. Families applauded the wide range of services, from therapy to social programming, and many noted that staff seemed to know each resident's preferences well - adding a sense of warmth to the clinical routine. The appreciation for the activities team stood out, with examples of concerts, zoo visits, hymns, and other events that helped residents feel a sense of community and purpose.

Yet, alongside these strong positives, there are repeated concerns about staffing levels and the ripple effects of being short-staffed. Several reviewers observed that not enough hands are on deck, with staff often described as hustling to attend to multiple needs at once. In some cases, families reported that important tasks - like changing bandages after surgeries, assisting with personal care, or simply checking in - were delayed. One family noted that bandages had not been changed for days during a patient's recovery, and another described a stronger pattern of delayed pain medication, sometimes waiting half an hour to 45 minutes. In several accounts, the inconsistency of care or the unevenness among staff left families uncertain about who was responsible for a given task on any particular day.

Communication and coordination also appear as significant points of friction in a number of stories. A few families described situations where questions or concerns were met with defensiveness or a feeling that their input was not being heard, including experiences where asking for clarification or feedback led to responses that felt dismissive. Some reviewers explicitly referenced problematic interactions with medical staff or administrative policies, such as statements about not being the "right fit" for feedback, which contributed to a sense that families might be marginalized or discouraged from raising concerns. These experiences contrasted with the repeated praise for staff who were described as genuinely caring and responsive, highlighting how the message received about care can vary dramatically from one caregiver to another.

There are also stories that draw attention to the broader environment and culture of Concordia Cabot. One resident, Bud Sears, wrote about life at the Haven campuses in a way that celebrates independence, community, and the abundance of opportunities available to seniors. He described a campus rich with activities, volunteers, and practical amenities - gardening, a woodshop, social events, and transportation - that can help residents feel engaged and autonomous. That same tone of appreciation for a vibrant, supportive community appears in many reviews that emphasize connection, safety, and a sense that the facility offers more than just a place to live, but a place to thrive.

Taken together, these accounts present a facility capable of extraordinary care and community when staffing is adequate and communication flows smoothly, but vulnerable to significant gaps when staffing is stretched thin. Families who highlight the facility's strengths point to compassionate caregivers, reliable routines, and meaningful activities that give residents dignity and joy. Others warn that delays in wound care, inconsistent administration of medications, and uneven responsiveness can pose real risks, including hospital readmissions or infections. For prospective families, the message is clear: Concordia Cabot can be a wonderful home with a caring culture, but it's important to have explicit conversations about staffing levels, care protocols, wound-management practices, and channels for raising concerns to ensure that care stays consistently aligned with a loved one's needs.

Hospitals

• Schwalm Hall (0.1 miles)
• Childrens Hospital (5.8 miles)
• Butler Memorial Hospital (8.1 miles)
• Bhs Womens Center Maternity (8.2 miles)
• Butler Healthcare Providers (8.2 miles)
• Butler Memorial Hospital (8.3 miles)
• Butler Memorial Hospital - Medical Records (8.3 miles)

Pharmacies

• Providence Pharmacy Services (0.2 miles)
• Colonial Pharmacy (4.2 miles)
• Rite Aid (8.5 miles)
• Medicine Shoppe (8.8 miles)

Restaurants

• Mel’s Place (0.4 miles)
• Peter B's Bar & Grill (4 miles)
• Cellar Works Brewing (4.1 miles)
• K's Korner (4.3 miles)
• Burger King (6 miles)
• Evolution Grille (6 miles)
• Rock-A-Fellas Sports Grille (6.1 miles)

Places of Worship

• Cabot United Methodist Church (1.5 miles)
• Slate Lick United Presbyterian Church (7.5 miles)
• East Butler Presbyterian Church (8 miles)
• Pittsburgh Buddhist Center (8.3 miles)
• County Government Butler-County (8.4 miles)
• Westminster PCA (8.7 miles)
• Mater Dolorosa Parish (10.5 miles)

Physicians

• Kathryn A Ryan & Associates (2.2 miles)
• Diamond Sleep Center (2.2 miles)
• Automated Physician Services (5 miles)
• Sarver Family Practice (5.9 miles)
• Children's Community Pediatrics - Armstrong, Sarver Office (5.9 miles)
• Primary Care Associates (8.1 miles)
• Advanced Kidney Care (8.1 miles)

Transportation

• Scherder's Taxidermy (3.5 miles)
• Wolf's Wildlife Reflections (4.1 miles)
• Pittsburgh - Butler Regional Airport (BTP) (8.5 miles)

Theaters

• South Pike Cinemas (5.9 miles)

Cafes

• Hardwood Cafe (7.3 miles)
• Reichhold's Cafe (7.5 miles)

Parks

• Freeport Riverside Park (8.3 miles)
• Diamond Park (8.3 miles)
• Middlesex Twp Community Park (8.4 miles)
• Harrison Hills County Park (9.6 miles)
• Alameda Park (10.3 miles)